I brought these tablets in January based on the advertisement, from dragons den etc ! I paid £82.95 ( think order number 31207670552) . I think this is disgusting to mislead people who really want... See more
Company replied
Figur Figur
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See what reviewers are saying
I bought this product in January cost me £109.95 started taking them 1x daily along with 2 glasses of water in February followed a balance diet throughout out the 3month course lost 1lb hardly anyth... See more
Company replied
I placed an order for 90 tablets back in January (Figur Order GB-20235093187) followed the instructions for taking them coupled with a balanced diet and no over eating, but at the end of the course I... See more
Company replied
These tablets do not do what they say. Have been taking as per the instructions. Myself and my husband have both taken these tablets. We started them on 14/2/23 have taken all 90 tablets as recommende... See more
Company replied
Been taking these since January
Been taking these since January, I purchased 3 months supply for £109.95.
I have done everything correctly as in the instructions and I have not lost a pound. I think it is definitely a scam. I only bought them because of the reference to Dragons Den and I am sorely disappointed. I would like a full refund even though I am over the 14 day money back guarantee as, even by your own admission, you cannot effectively tell within 2 weeks if they will work or not.
Order Number GB-20234801589
5 January 2023
Unprompted review
Reply from Figur Figur
Hi Donna,
Thank you for your message and we are sorry to hear that you have not seen any results after taking our product since January. We apologize for any disappointment or inconvenience caused.
We take our customers' feedback seriously, and we have started the refund process for your order. You should see the refunded amount in your account within five working days.
If you have any further questions or concerns, please do not hesitate to contact us at mail@figur-figur.com. We are always happy to help.
Thank you for your understanding and we apologize again for any inconvenience caused.
Best regards,
Figur - Customer support
NO weight lost - this is a SCAM
I have finished one month of Figur capsules, haven't lost a single lb, order GB-20235150892.
On reading the information it says 8 weeks is required to see any difference so I thought I would give it a bit more time.
Placed a new order, GB-20235563119, but when the capsules have arrived they're from Prima, not Figur.
Today when you select buy now on the Figur website it takes you to Prima.
Are they the same?? Seems like a scam!
Thanks for your response, still nothing from the support team.
When selecting the product you want on Figur, it takes you to Prima so clearly some sort of scan going on.
I had to pay £13.45 to return the product, so currently £156.35 out of pocket and NO weight lost!
29 March 2023
Unprompted review
Reply from Figur Figur
Hi Helen,
We apologize for the confusion caused. Figur and Prima are two different products. We can confirm that Figur is not affiliated with Prima. We are sorry that you received the wrong product. Our customer support team is already handling your issue and will be happy to assist you further. If you have any questions or concerns, please do not hesitate to contact us at mail@figur-figur.com.
Thank you for your patience and understanding.
Best regards,
Figur - Customer support
Figur - don’t waste your money
I bought 3 months of Figur pills, this alleged weight supplement having read what I now believe to be false reviews. I have lost no weight whatsoever and have constipation and bloating.
It said it would take 6-12 weeks to lose weight. I have given it that time but lost nothing, even doing exercise and dieting. I am very disappointed.
I wrote to Figur asking for a full refund GB- 20235117821 and they said I can’t get a refund as it’s out of the 14 day return period which no-one will comply with given that it said it would take 6 weeks to lose weight.
I feel very stupid for being so gullible and am worried what is actually in the pills I have been taking given that they seem a scam.
I would like a full refund as the product has allegedly been misrepresented.
I see I’m not the only one who thinks this product is ineffective and a waste of money.
29 March 2023
Unprompted review
Reply from Figur Figur
Dear Josephine,
Very sorry to hear this.
We will process a refund and hope this solves the case.
Kind regards,
Figur, Customer service
I DONT NO WHAT PEOPLE EXPECT WITH A BIT…
I DONT NO WHAT PEOPLE EXPECT WITH A BIT OF EXERCISE AS WELL AS TAKING IT WORKS WONDERS HIGHLY RECOMMEND IT. YOU CANT EXPECT IT TO BE A WONDER PILL YOU HAVE TO PUT EFFORT IN AS WELL
28 February 2023
Unprompted review
Reply from Figur Figur
Dear Theresa,
Thanks for the review.
We really appreciate it.
Figur, Customer service
I have ordered 3 months worth of…
I have ordered 3 months worth of tablets and they do not work a total waste of money I email the company to request a refund but had no reply they replied to this straight away saying refund is on the way but have not requested my bank account details is this just an automated reply to everyone who posts a negative review?
28 March 2023
Unprompted review
Reply from Figur Figur
Hi Collette,
We are sorry to hear that our product did not meet your expectations, and we apologize for any inconvenience caused.
In response to your review, we have processed your request for a refund. The amount will be visible in your account within the next five working days.
We appreciate your feedback and will use it to improve our products and services. If you have any further questions or comments, please feel free to contact us at mail@figur-figur.com.
Once again, we apologize for any inconvenience caused, and we hope to serve you better in the future.
Best regards,
Figur - Customer support
Shocking customer service…
Once again I am putting this through trust pilot as I have had no response via email
Once again here are my details
Ref GV82GRRN-1
Ref GB 20235125400
Please answer!
Full refund needed ASAP
27 March 2023
Unprompted review
Reply from Figur Figur
Hi Yvonne,
We are sorry to hear that our product did not meet your expectations, and we apologize for any inconvenience caused.
In response to your review, we have processed your request for a refund. The amount will be visible in your account within the next five working days.
We appreciate your feedback and will use it to improve our products and services. If you have any further questions or comments, please feel free to contact us at mail@figur-figur.com.
Once again, we apologize for any inconvenience caused, and we hope to serve you better in the future.
Best regards,
Figur - Customer support
Well ive been conned again
Well ive been conned again. Cannot believe Dragons Den have backed this.
All i lost was my money.
How stupid was i.
Like they say if its too good to be true!!!
Please do not waste your money on this product.
If it was that good, you would have heard thousands of people talking about.
10 February 2023
Unprompted review
Reply from Figur Figur
Hi Dy,
We are sorry to hear that you have experienced an issue with your order. However, we are unable to identify your order based on the information you provided in your review.
If possible, could you please update your review with your order number so that we can investigate this issue further? Alternatively, you can contact us directly at mail@figur-figur.com so we can resolve this issue as soon as possible.
We apologize for any inconvenience this may have caused and we appreciate your cooperation in resolving this matter.
Best regards,
Figur - Customer support
Not even worth 1 star
Not even worth 1 star, paid £59.99 for months supply and no results.
27 March 2023
Unprompted review
Reply from Figur Figur
Hi Zoe,
We are sorry to hear that you have experienced an issue with your order. However, we are unable to identify your order based on the information you provided in your review.
If possible, could you please update your review with your order number so that we can investigate this issue further? Alternatively, you can contact us directly at mail@figur-figur.com so we can resolve this issue as soon as possible.
We apologize for any inconvenience this may have caused and we appreciate your cooperation in resolving this matter.
Best regards,
Figur - Customer support
Everything what I lost it is £59 !!!
Everything what I lost it is £59 !!!! those pills doesn't work at all. I have to mention I am exercising 5 times a week and I am on diet just thought those pills will help somehow. Unfortunately they helped me to slim my walet only. Total scam.
17 January 2023
Unprompted review
Reply from Figur Figur
Hi Mariola,
We are sorry to hear that our product did not meet your expectations, and we apologize for any inconvenience caused.
In response to your review, we have processed your request for a refund. The amount will be visible in your account within the next five working days.
We appreciate your feedback and will use it to improve our products and services. If you have any further questions or comments, please feel free to contact us at mail@figur-figur.com.
Once again, we apologize for any inconvenience caused, and we hope to serve you better in the future.
Best regards,
Figur - Customer support
Waste of Money!
Bought these tablets 2 months ago. I have an under active thyroid and really struggle to lose weight in at my wits end! I was excited to try these especially after seeing the celebrity reviews and seeing that a Dragon had invested in this which I later found to be completely untrue.
Very disappointed to be mislead like that. So I used FIGUR for two months. I lost no weight but was hungry all the time. I got very bad constipation and did nothing to my weight. I just felt awful
I purchased 3
months for £109 I have 1 month left here that I can happily return as I would like a refund.
Very unsatisfied and feel robbed! I dint know how you can mislead people in such a way when there is a cost of living crisis! You should be ashamed. Do not order they do not work
Order No. 20234922757
26 March 2023
Unprompted review
Reply from Figur Figur
Hi Rachel,
We are sorry to hear about your disappointing experience with our Figur weight management capsules. We apologize for any inconvenience this may have caused you.
As per your request, we have initiated a refund process for the remaining one month of your order. You should receive your refund within a few business days.
We take your feedback seriously and appreciate you bringing this to our attention. We assure you that we do not intend to mislead our customers in any way, and we apologize if our product did not meet your expectations.
If you have any further questions or comments, please do not hesitate to contact us at mail@figur-figur.com. We would be happy to assist you.
Thank you for considering our product, and we apologize again for any inconvenience.
Best regards,
Figur - Customer support
Wish I had looked on here before making…
Wish I had looked on here before making a purchase. Save your money folks, these do not work. £100 wasted.
Order number GB-20235129417
27 March 2023
Unprompted review
Reply from Figur Figur
Hi,
We are sorry to hear about your bad experience. However, we are unable to identify your order based on the information you provided in your review.
If possible, could you please update your review with your order number so that we can investigate this issue further? Alternatively, you can contact us directly at mail@figur-figur.com so we can resolve this issue as soon as possible.
We apologize for any inconvenience this may have caused and we appreciate your cooperation in resolving this matter.
Best regards,
Figur - Customer support
GB20235055385
GB20235055385
Absolutely rip off i bought 3 boxes not lost any weight I would like my money back please.
20 March 2023
Unprompted review
Reply from Figur Figur
Hi Julie,
We apologize for any inconvenience caused and we understand your frustration. We have processed the refund for your purchase and it will be visible in your account within five working days. We value our customers and we take their feedback seriously. Please note that our refund policy allows customers to return the product within two weeks of purchase, but we have made an exception in your case. We hope this resolves your issue and if you have any further concerns, please do not hesitate to contact us.
Thank you for your patience.
Best regards,
Figur - Customer Support
Complaint
I am very disappointed in this item considering it was advertised as a good reliable diet pill.I have taken it for about 6 weeks and havnt lost any weight atall.I would like a full refund of £109.95 which I paid for this product for 3 boxes.Dont tell me a refund is not available as i know for a fact you have to take time to see results when taking slimming pills and after 6 weeks,i havnt lost any weight.My order number is GB-20235157725.I would also like an email to confirm my full refund.If I don't hear from you in the next few days I will take the matter further.
27 March 2023
Unprompted review
Reply from Figur Figur
Hi Tina,
We are sorry to hear that Figur did not work for you. We would like to assure you that we take all customer feedback seriously and we have already initiated the refund process for your order. Our team will be reaching out to you shortly to provide you with further details on how to proceed.
Once again, please accept our apologies for any inconvenience caused.
Best regards,
Figur - Customer Support
KT7CKW42-1
Wouldn’t even give them one star. Got 3 months worth over £100 and not lost anything. Absolute rubbish. I decided to email yesterday about this to be told they will only refund before 14 days, what a joke you can’t tell in 14 days!!!
But 3 months down and £100 lighter I can tell it was absolutely a waste of money!! Order no: KT7CKW42-1
I have my order number in and here I have send a email on the email below. They are telling me because it’s not within the 2 weeks no refund. How can you tell within 2 weeks?
So you are telling me that I will be refunded or help with the matter but via email absolutely nothing!
26 March 2023
Unprompted review
Reply from Figur Figur
Hi Helen,
We are sorry to hear that you had a negative experience with our product. However, we could not find your order based on the information provided. We would like to help resolve this issue and offer a solution, but we need more information to do so. Could you please provide us with your order number or contact us at mail@figur-figur.com?
We understand that you are disappointed and frustrated, and we apologize for any inconvenience caused. Our customer service team is available to assist you in any way possible to resolve this matter.
We kindly request you to update your review with the order number or contact us directly, so that we can assist you in getting the refund or exchange you deserve.
Once again, we apologize for any inconvenience caused, and we hope to resolve this matter as soon as possible. Thank you for bringing this to our attention.
Best regards,
Figur - Customer support
Absolute rubbish this is a lie do not buy…
Absolute rubbish this is a lie do not buy over £100 for a scam it cost £109 on 22/1
26 March 2023
Unprompted review
Reply from Figur Figur
Hi Marie,
We are sorry to hear that you have not seen any changes while using our product. However, we are having trouble locating your order based on the information you have provided in your review. We would appreciate it if you could share your order number with us, so that we can better assist you. Alternatively, you can contact us directly at mail@figur-figur.com.
We take customer satisfaction very seriously, and we want to ensure that we address any concerns that you may have. We apologize for any inconvenience caused and appreciate your understanding.
Thank you for your cooperation, and we look forward to hearing from you soon.
Best regards,
Figur - Customer support
NO STARSi would rate these pill NOTHING…
NO STARSi would rate these pill NOTHING i paid over £100 for 3 months supply i have tried over half and have not lost an ounce messaged the company and been told i will not be refunded i will now look into how to fight for my money back as this is so clearly a scam, i received the product on 30/01/ 23 they said on the advert sometimes they take a few weeks to work then when i complained they dont work was told i should have returned them within two weeks i complained on 25th march
25 March 2023
Unprompted review
Reply from Figur Figur
Hi Helen,
We apologize for any inconvenience caused and we understand your frustration. We have processed the refund for your purchase and it will be visible in your account within five working days. We value our customers and we take their feedback seriously. Please note that our refund policy allows customers to return the product within two weeks of purchase, but we have made an exception in your case. We hope this resolves your issue and if you have any further concerns, please do not hesitate to contact us.
Thank you for your patience.
Best regards,
Figur - Customer Support
Just like so many people on here
Just like so many people on here, I ordered these tablets after seeing the Dragons Den link.
It said that if they don't work, you'd get a refund, so I thought what have I got to lose.
It's been 6 weeks now and no results. I emailed Figur and they said that you have to send them back within 2 weeks, but surely you need to give it more time than that?
Very disappointed.
My order number is: GB-20234879339 if you want to stick to your word and give me a refund like you seem to have done for others I would appreciate it D Gray
25 March 2023
Unprompted review
Reply from Figur Figur
Hi Debbie,
We apologize for the inconvenience caused and we understand your frustration. We have processed the refund for your purchase and it will be visible in your account within five working days. Our refund policy allows customers to return the product within two weeks of purchase, but we have made an exception in your case.
We do recommend customers to use the product for at least four weeks to see visible results. However, we understand that everyone's body reacts differently to the product and we want to ensure that our customers are satisfied. We apologize that our product did not work for you.
Thank you for your patience and if you have any further concerns, please do not hesitate to contact us.
Best regards,
Figur - Customer Support
These pills do not work
These pills do not work. Please do not buy as it's a very well put together scam. I have taken them for 2 months now and not lost any weight at all. I bought a 3 month supply and have waited until now to make a decision and it's that they don't work. This company needs to be investigated as fraudsters.
25 March 2023
Unprompted review
Reply from Figur Figur
Hi Debbie,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
Refuse to refund
Refuse to refund. Despite people being refunded I have had an email to say they do not guarantee weight loss. Not my impression at all. I see some people have been refunded. My order was GB 20235046727
24 March 2023
Unprompted review
Reply from Figur Figur
Hi Olive,
We are sorry to hear that Figur did not work for you. We would like to assure you that we take all customer feedback seriously and we have already initiated the refund process for your order. Our team will be reaching out to you shortly to provide you with further details on how to proceed.
Once again, please accept our apologies for any inconvenience caused.
Best regards,
Figur - Customer Support
Do not work
I’m afraid I cannot recommend these tablets at all. I purchased because of the dragons den reference and I have lost nothing. In fact I feel more hungry than before. 14 days for a refund is ridiculous as this short time shows absolutely nothing and they know it. I’m very disappointed as I purchased 3 boxes. Money I didn’t have to lose at this difficult time.
Order number GB-20235143332 purchased in Jan 23
24 March 2023
Unprompted review
Reply from Figur Figur
Hi Jill,
We're sorry to hear that you haven't experienced the desired results with our product. We appreciate your feedback and take all feedback seriously.
Please note that we have started the refund process for your purchase. It usually takes five business days to process and for the refund to be visible in your account. We apologize for any inconvenience caused.
If you have any further concerns or questions, please do not hesitate to contact us at mail@figur-figur.com.
Thank you for giving our product a try.
Best regards,
Figur - Customer Support
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