I brought these tablets in January based on the advertisement, from dragons den etc ! I paid £82.95 ( think order number 31207670552) . I think this is disgusting to mislead people who really want... See more
Company replied
Figur Figur
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See what reviewers are saying
I bought this product in January cost me £109.95 started taking them 1x daily along with 2 glasses of water in February followed a balance diet throughout out the 3month course lost 1lb hardly anyth... See more
Company replied
I placed an order for 90 tablets back in January (Figur Order GB-20235093187) followed the instructions for taking them coupled with a balanced diet and no over eating, but at the end of the course I... See more
Company replied
These tablets do not do what they say. Have been taking as per the instructions. Myself and my husband have both taken these tablets. We started them on 14/2/23 have taken all 90 tablets as recommende... See more
Company replied
Not worked
Not worked, very disappointed, Absolute waste of money.
Therefore I would like a full refund GB-20235142273
14 March 2023
Unprompted review
Reply from Figur Figur
Hi Ann,
We apologize for any inconvenience caused by our product not meeting your expectations. We understand that you were disappointed with the results and that you did not experience the weight loss you were hoping for.
As a gesture of our commitment to customer satisfaction, we have processed a full refund for your order number GB-20235142273, and you should receive it in the following working days. We hope that this will help to resolve any issues that you have experienced.
We appreciate your feedback, and we take all customer comments seriously. We will use your feedback to improve our product and services, and we hope to have the opportunity to serve you better in the future.
Thank you for giving Figur a try, and we apologize again that it did not work out for you.
Best regards,
Figur - Customer Support
2 months in & no weight loss. Waste of money
I've been taking these for almost 2 months. I've had no or very little weight loss. I've even started swimming twice a week & still had no improvement. I won't be buying these again & advise others not to waste their money on Figur. Expensive product for very little results.
14 March 2023
Unprompted review
Reply from Figur Figur
Hi Louise,
We are sorry to hear that you did not experience any weight loss while using our product. We understand how frustrating this can be, and we apologize for any inconvenience caused.
As a gesture of our commitment to customer satisfaction, we have processed a refund for your purchase. You will receive your refund within the following 5 business days.
At Figur, we take customer feedback seriously, and we appreciate you taking the time to share your experience with us. Your comments will help us to improve our product and services in the future.
Thank you for giving Figur a try, and we apologize once again that our product did not meet your expectations.
Best regards,
Figur - Customer Support
I've been on these so called diet pills…
I've been on these so called diet pills for 6 weeks now have yet to loose any weight at all. Don't waste your money. Another scam.
14 March 2023
Unprompted review
Reply from Figur Figur
Hi Isso,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
Figur dieting aid rubbish
I have been on a strict diet now for well over a month and bought Figur at over £100 for a three month supply. The reason for the diet is I have a hospital appointment for surgery.
This product is misleading by saying it burns off body fat as you sleep and I could lose up to four stone in three months.
After nearly two months I am lucky to have lost 2kg and that is with the diet alone not Figur. I also sent an email to their customer services for a data sheet to see what side affects this slimming aid had and I am still waiting for the data sheet.
Do not buy this eleged wonder drug
14 March 2023
Unprompted review
Reply from Figur Figur
Hi Gordon,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
Good customer service
Unfortunately the pills didn't work for me but I can't fault the company as they dealt with my refund request promptly and efficiently.
13 March 2023
Unprompted review
Reply from Figur Figur
Hi Derek,
Thank you for taking the time to share your experience with Figur.
We're sorry to hear that the product didn't work for you, but we're glad to hear that our customer support team was able to process your refund request promptly and efficiently.
We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Best regards,
Figur - Customer support
Do not buy from this company unless you…
Do not buy from this company unless you want to lose your money. I paid them £105 pounds in January they didn't work and they said to send them back for a refund, it cost me £22.00 to send them back to an address in the Netherlands in February and I have been asking for my refund since then. All I get is emails asking for more time to process the refund.
As requested by yourselves proof of postage with the goods enclosed (three boxes). Plus return address included.
I look forward to my refund.
I m Carr
Sent from my iPad
Download all attachments as a zip file
13 March 2023
Unprompted review
Reply from Figur Figur
Hello Iris,
Your order, with order has been cancelled.
If you have already paid, you will receive the refund according to the payment method used, within the next five (5) business days.
We apologize for any inconvenience caused.
Have a nice day and best regards
Figur, Customer Service
I have taken 3 months supply
I have taken 3 months supply , and haven't lost a pound , I am on a calorie controlled diet , and I thought these would help . But no nothing I think they are a waste of money , and would not recommend them to anyone total waste
11 December 2022
Unprompted review
Reply from Figur Figur
Hi Yes,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
I bought these tablets in good faith
I bought these tablets in good faith. They were being advertised with approval from Dragons Den. I have followed instructions & used for over a month, cutting my calories & exercising and they do not do anything. There was definitely a money back guarantee if you were not completely satisfied so I contacted customer service who said I should have sent back within 14 days - surely you need to give it some time to see if they work. Very expensive mistake & very unhappy. My order number is
GB-20235118542.
12 March 2023
Unprompted review
Reply from Figur Figur
Hi Nigel,
We are sorry to hear that you did not experience any weight loss while using our product Figur. We understand how disappointing this can be, especially when you have high hopes for a product.
As a gesture of our commitment to customer satisfaction, we have processed a full refund for your order. The refund should be processed in the next five working days.
We take customer feedback seriously, and we apologize for any inconvenience caused. Our product contains natural ingredients, which have been shown to help support weight loss. However, we understand that individual results may vary.
Thank you for giving Figur a try, and we apologize again that it did not work out for you. We will use your feedback to improve our product and services in the future.
Best regards,
Figur - Customer Support
Total rip off, DO NOT BUY
These people should not be aloud to advertise this rubbish product, I paid £60 for one month supply, and had no result, all I got was a burning sensation in my chest. This is a rip off
6 February 2023
Unprompted review
Reply from Figur Figur
Hi Bridget,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
6 Weeks In & A Stone Loss.
I have been taking these for 6 weeks now, followed my own diet of 1,300 calories a day & yes some days gone over, drank about 1.5 litres of water a day & i walk, jog or march on the spot around 42 miles a week & have lost a stone. I’m not sure if it’s down to the tablets or my own hard work. Sadly there are no more in stock so now time will tell.
12 March 2023
Unprompted review
Reply from Figur Figur
Hi Heather,
Many thanks for your message.
We are thrilled to hear about the amount of weight you were able to loose.
Do feel free to contact our support at mail@figur-figur.com if you remain with any questions.
Best regards,
Figur - Customer support
Figur does not work
Figur does not work, I am a fairly careful eater at the best of times so was expecting results. I have used them now for 6 weeks to no avail. I go to aquafit twice a week and for a month I cutdown on the bad things. In the 6 weeks I have lost just 3lbs and that only happened after I cut down 2 weeks ago and followed weight watchers. Don’t waste your money there is no easy fix to loosing weight with these pills.
12 March 2023
Unprompted review
Reply from Figur Figur
Hi Sandy,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
Very poor service no communication
Very poor service no communication, good nor revived after 7 weeks please refund GB-20235116139
12 March 2023
Unprompted review
Reply from Figur Figur
Hi Helen,
We are sorry to hear that you have not received your order. We understand how frustrating this can be for you, and we apologize for the delay and any inconvenience caused.
We would like to assure you that we take customer satisfaction seriously, and we will do everything in our power to resolve this issue for you. We will process a full refund for your order as soon as possible.
We apologize again for any inconvenience caused and thank you for your understanding. Please do not hesitate to reach out to us if you have any further concerns.
Best regards,
Figur - Customer Support
What a waste of money
What a waste of money. Bought in two separate orders from Amazon. My daughter and I needed to lose a stone each for our wedding outfits for my grandsons wedding end of this month. No instructions were received with the tablets and the claim that no change is needed to diet or exercise is a blatant lie. We basically follow a slimming world eating regime and although we made an extra effort we have each only managed to lose 4lbs in 19 days. We feel this is due to our own efforts and not the tablets!!!! A very costly and disappointing experience which we will not be repeating. My two order numbers are: 205-8221531-1611525 and 205-6467878-1529106
12 March 2023
Unprompted review
Reply from Figur Figur
Hello Irene,
thank you very much for your message.
We do not sell on Amazon and we can rule out that this is our product.
Unfortunately, there are a lot of fakes on the market at the moment.
Have a nice day and best regards
Figur - Customer support
These pills do not work
These pills do not work. I've taken them for a month so far. No weight loss and it actually made me ill.
It was advertised with the Dragon's Den group but this doesn't appear true. I would like a refund. GB-20235150925.
12 March 2023
Unprompted review
Reply from Figur Figur
Hi Yasmin,
We apologize for any inconvenience caused by our product not meeting your expectations. We understand that you were disappointed with the results and that you did not experience the weight loss you were hoping for.
As a gesture of our commitment to customer satisfaction, we have processed a full refund for your order number GB-20235150925, and you should receive it in the following working days. We hope that this will help to resolve any issues that you have experienced.
We appreciate your feedback, and we take all customer comments seriously. We will use your feedback to improve our product and services, and we hope to have the opportunity to serve you better in the future.
Thank you for giving Figur a try, and we apologize again that it did not work out for you.
Best regards,
Figur - Customer Support
waste of money
I am so upset and dissapointed at the same time. I have ordered 2 boxes of Figur pills on the 9th January, order number QZJ4NJ2M-1 and I paid £82.95 and I have not lost weight at all even though I followed the instructions. The pills are very expensive and this is not fair how you advertise these pills and get people to pay all that money and not have any results. Therefore I would like a full refund because I am a very unhappy costumer at this moment.
9 January 2023
Unprompted review
Reply from Figur Figur
Hi Denisa,
We apologize for any inconvenience caused by our product not meeting your expectations. We understand that you were disappointed with the results and that you did not experience the weight loss you were hoping for.
As a gesture of our commitment to customer satisfaction, we have processed a full refund for your order number GB-20234865193, and you should receive it in the following working days. We hope that this will help to resolve any issues that you have experienced.
We appreciate your feedback, and we take all customer comments seriously. We will use your feedback to improve our product and services, and we hope to have the opportunity to serve you better in the future.
Thank you for giving Figur a try, and we apologize again that it did not work out for you.
Best regards,
Figur - Customer Support
The product did not work
The product did not work, not even a little bit. Company did not want to know. Said I should have informed them after 14 days, there is no way of knowing after 14 days?? I used this product for 30 days with no results.
11 March 2023
Unprompted review
Reply from Figur Figur
Hi,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
I have been taking this product for 6 weeks
I have been taking this product for 6 weeks I brought 3 boxes.
I have seen no active weight loss in 6 weeks.
Very disappointed with this product.
24 January 2023
Unprompted review
Reply from Figur Figur
Hi Hayley,
We apologize for any inconvenience caused by our product not meeting your expectations. We understand that you were disappointed with the results and that you did not experience the weight loss you were hoping for.
As a gesture of our commitment to customer satisfaction, we have processed a full refund for your order number GB-GB-20235033305, and you should receive it in the following working days. We hope that this will help to resolve any issues that you have experienced.
We appreciate your feedback, and we take all customer comments seriously. We will use your feedback to improve our product and services, and we hope to have the opportunity to serve you better in the future.
Thank you for giving Figur a try, and we apologize again that it did not work out for you.
Best regards,
Figur - Customer Support
I’ve taken two boxes of these diet…
I’ve taken two boxes of these diet pills and not lost any weight at all very dissatisfied with this product do not buy ! It stated in the advert a full refund if you don’t lose weight so I would like the £82.95 back please ,purchased on 14/11/2022 thank you
GB-20224396375 hope this helps you to find mind order
Many thanks
Kathryn
Don’t bother contacting them unless it’s within two weeks of purchase or they won’t consider refunding you How do you know if they are going to work in two weeks !!!
11 March 2023
Unprompted review
Reply from Figur Figur
Hi Kathryn,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
The tablets did not work
The tablets did not work. I feel like I was scammed out of €134.95 which is a lot of money to me in the current economic climate.
8 February 2023
Unprompted review
Reply from Figur Figur
Hi Valeria,
We are sorry to hear that you our product did not work for you. We understand how frustrating this can be, and we apologize for any inconvenience caused.
As a gesture of our commitment to customer satisfaction, we have processed a refund for your purchase. You will receive your refund within the following 5 business days.
At Figur, we take customer feedback seriously, and we appreciate you taking the time to share your experience with us. Your comments will help us to improve our product and services in the future.
Thank you for giving Figur a try, and we apologize once again that our product did not meet your expectations.
Best regards,
Figur - Customer Support
Waste of money - false advertising. Beware 14 day ‘legal right to withdrawal’ deadline!!
*Updated*. Order reference number
IE-20234884841
See below email I sent after reading other customers’ reviews here. Their response is below. Gave 1-star only because there’s no 0-star option.
*NB* they state in reply a “legal right to withdrawal 14 days after receipt of goods”
I was not aware of such a 14 day deadline from their published information!!!
Email from me:
Desperately frustrating - waste of money.
I took the plunge and bought your 3-month ‘special offer’. Sadly now as I enter the third month, am sorry and frustrated to report weight loss over past 2 months a total of 2 lbs!! I regularly lose/gain that amount of weight within any given week-10 days without any additional expense on what have proven to be a complete failure.
Your advertising I feel is at best misleading, over-optimistic and revenue-based more so than results-based.
I have seen a number of negative TrustPilot reviews all citing the same non-results as I have encountered. Although you have offered refunds, I do not wish to publicly criticise a product that for other individuals may be effective even if not so in my case and others also. Accordingly I would be grateful if you refund my payment without my having to post another public negative TrustPilot review.
I hope you will understand my frustration and disappointment above and my request for refund.
Response below:
Thank you very much for your email.
We are sorry that we did not meet your expectations. Everyone reacts differently to our product.Please remember that this is a dietary supplement and is intended to support your diet.
We have many customers who have successfully lost weight. But of course we also have customers who have lost little or no weight. Unfortunately, there is never 100% certainty that all clients will lose weight. There can be various reasons why you do not lose weight despite a balanced diet, our product and exercise.
Allergies to certain foods and hormonal imbalance are just a few causes that you can find out about during a consultation with your GP. You received the product on Th, 19.01.2023. Your legal right of withdrawal is 14 days after receipt of the goods and was therefore forfeited on 03.02.23. For this reason we cannot cancel/refund your order.
We hope that you will soon find your recipe for success and wish you all the best for you and your health in this way.
Have a nice day and best regards
19 January 2023
Unprompted review
Reply from Figur Figur
Hi Garry,
We are sorry to hear that you did not have a positive experience with our product. We take customer feedback seriously, and we want to help you find a solution to your problem.
However, we were unable to locate your order based on the information you provided in your review. We kindly request you to update your review with your order number so that we can assist you further. Alternatively, please feel free to email us at mail@figur-figur.com with your order number and contact information, and we will do our best to resolve the issue promptly.
We understand that it can be frustrating when expectations are not met, and we apologize for any inconvenience caused. We value your business and want to ensure that you have a positive experience with our product.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Figur - Customer Support
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