Finance Advice Centre Reviews 

381
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and dedication, often going above and beyond to assist with complex cases and secure favorable outcomes. Many people highlight the excellent customer service, noting that advisors are always available, responsive, and provide clear explanations, making the process stress-free. The service provided is frequently described as outstanding, with consumers appreciating the thorough guidance and support received throughout their mortgage or remortgage journeys. Reviewers are particularly impressed with the quick response times and the ability of the staff to simplify complex financial matters, ensuring a smooth and efficient experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, reliability, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting that their questions were answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris Pilley was absolutely amazing. He made this whole deal as stress free for us as possible. From start to end he guided us with whole lot of patience and understanding. Excellent at communicating... See more

Rated 5 out of 5 stars

Gary Smith has been absolutely fantastic! He came highly recommended by a friend, and we’re so glad we went with him. As first time buyers, the process can feel overwhelming and stressful, but Gary... See more

Rated 5 out of 5 stars

We have used Steve Hatton twice now for our house purchase and remortgage - steve is fantastic goes above and beyond and has worked miracles for us. He has got us mortgages that have been life changin... See more

Rated 5 out of 5 stars

We were quite a complex case, but Garry handled everything with professionalism and persistence. From the start, he took the time to understand our situation in detail and kept us fully informed throu... See more


Company details

  1. Mortgage broker

Written by the company

Whether you're looking for Whole of Market Mortgage Advice, Loan Advice or Insurance Advice, Finance Advice Centre guarantee to be your right choice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

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4.9

All reviews

(381)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

3rd time fantastic broker

We have used Garry as our mortgage broker for a third time now, and he has always gone above and beyond. I find him incredibly organised, helpful, honest, and has given us great advice each time. He has taken all the stress out of the mortgage application process for multiple years now.

We initially used Garry as we had a complicated application, and he helped us navigate through it. I honestly don't think we could have done it without him. We have continued to use Garry as we were so impressed the first time around and he has delivered a similar excellent service each time our mortgage was up for renewal. He follows up weekly and answers any and all questions we've had. He always has time for us and I can't recommend him enough.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

The advisor I was Dealing with (Garry Smith) was very thorough, efficient, and honest! I was advised maximums, and even with a slightly difficult application he was able to deliver! Garry also kept in constant contact throughout and advised at every stage of the process. Cant Complain!

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Having paid another advisor £1000…

Having paid another advisor £1000 upfront who then couldn’t help me as a business owner and being self employed a year of poor service lead me to find this company and they have been brilliant with me and sorted me a mortgage within 3 months easy to work with very helpful and now getting my daughter on the property ladder also Prabz top man and great service would highly recommend anyone needing a mortgage advisor to use these guys

16 May 2025
Unprompted review
Rated 5 out of 5 stars

The wizard of mortgages

This is the second time dealing with Garry and extremely recommendable. Reliable and professional services as always, knows his stuff and always on hand to help. A great service in securing a mortgage!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Garry for…

We have been dealing with Garry for over 2 years and can honestly say he has been extremely helpful, friendly and very approachable with all aspects of our financial enquiries. He went above and beyond to ensure out mortgage was done in the right way for us, finding and securing us the best deal possible and was always on hand to guide us through every step, explaining every detail as we went along.
Highly recommended, could not fault anything during our experience.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service ,Garry is a wonderful…

Excellent service ,Garry is a wonderful advisor ,he realy professional in mortgage and he was checking everything with me regularly and also he was super fast in responding to any message or a call i give to him .i highly recommend Garry and finance advice centre .

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Our broker Gary

Our broker Gary, has not only been a professional, but very approachable over the last few months, I felt I could ask him anything at anytime and it would never be an issue.

Our case was a complex one with adverse credit, but it never seemed to be a problem for Gary, he dealt with the issues promptly and resolved many obstacles for us. At some point I felt we would never be accepted for a mortgage, but Gary made it happen.

His knowledge regarding different lenders and locations was extensive and his friendly professionalism, made this a much less stressful experience for us.

Thank you Gary ☺️

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Garry has been extremely helpful with…

Garry has been extremely helpful with our remortgage process. He listened to our purpose and he went above and beyond to select the appropriate lender. He was also very thorough and ensured every details were accurate. I am more than happy to work with him again with my property portfolio and would recommend him to my family and friends

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t be more satisfied with the…

Couldn’t be more satisfied with the experience. From the beginning, Gary kept us updated and was transparent through the entire mortgage process. I highly recommend Gary. A great service in securing a mortgage!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Go above and beyond

Garry Smith is by far one of the best advisers ( I say adviser because he is more than a 'mortgage adviser') I have ever come across. He is informative, pragmatic and patient - I have been working with him over a period of time and due to changes in my work etc - the goalposts for obtaining a mortgage have moved. Garry has made each step easy - he has calmed me down and lifted me up and as a single woman I have valued his help so much. He is also incredibly knowledgeable about providers and the market. I don't recommend using him - you just must - he is brilliant. Thanks so much for everything Garry.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

We are first time buyers

We are first time buyers. Garry dealt with my case and was fantastic throughout. I was able to get my mortgage offer. We were very clear and transparent with each other. Thank you again and definitely recommend Garry Smith

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Complicated Mortgage dealt with ease by Kia

This was our first mortgage and it was complicated due to few things, but thanks to Kia we got through it all no trouble, Kia was straight onto everything and helped us over every problem and there was a few due to it being a complicated situation. Kia always went above and beyond in helping us and we can not thank her enough as without Kia we would not have our mortgage, would definitely highly recommend to everyone

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Garry Smith - The Extra Mile

As a first time buyer the whole process of buying your perfect home is daunting to say the least. Without the help and guidance of Garry Smith i would have given up a long time ago.
Garry's passion, commitment and willingness to go the extra mile made dreams come true and made the process easy, enjoyable and rewarding.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience with Kia at FAC.

I have been using FAC for a few years now when sorting a mortgage and life insurance. I have recently moved house and for a number of reasons it took quite a few months to complete. Kia was great throughout the period, always on top of things and making sure I was getting the best deal and she explained the technical details of the mortgage clearly and simply (which I needed). She also managed to sort my life and critical illness cover. I will be contacting her again when my mortgage is up for renewal.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Garry had been patient and supportive…

Garry had been patient and supportive throughout the whole process as we were older clients and needed to have things explained to make informed decisions - He has found us a brilliant deal tailored to our needs at this time in life and to help our children in the process - which was our dream and wish . He's fantastic

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with kia

Was referred over from a friend and I couldn't of asked for a better experience. I was nervous quite of the cost of living crisis but kia reassured me of everything helped me pick the best deal out and locked it into place 3 months prior to my deal expiring. Kia was on hand for any questions I had and was responded to quickly and efficiently. If I could of giving more than 5 stars I would! Would definatiy recommend

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with Sheetal

We used Sheetal for our Remortgage. She was amazing at keeping us updated, helping securing a good rate with our new lender and throughout the whole process!

10 January 2025
Unprompted review

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