Finance Planning Mortgage & Protection Reviews 

438
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, professional, and patient throughout the entire mortgage application process. Consumers note that advisors listen carefully, explain complex options clearly without any pressure, and make every interaction comfortable and reassuring. People also mention that advisors are remarkably quick to respond to queries, providing consistent communication and reliable support at all times. Reviewers emphasize that the entire journey from start to finish is remarkably smooth, efficient, and entirely stress-free for families. Clients feel genuinely supported and confident knowing that true professionals are handling their financial needs with great care.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the mortgage process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, stress-free mortgage experience... See more

Customer service

Users describe positive interactions with customer service, noting that they always felt in safe hands during... See more

Response time

Customers had positive experiences with response time, highlighting how quickly and efficiently reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, describing the mortgage and home-buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about Rob and the exceptional service he and his team provide? From start to finish, they take care of everything for you, making the whole process completely stress-free. Rob is extr... See more

Rated 5 out of 5 stars

I can only say superlatives about Kate. She was always so helpful and patient explaining things we didn't understand. We could feel from the beginning she cared about us and she wanted to get the best... See more

Rated 5 out of 5 stars

Peter is a fantastic mortgage advisor, he helped us many times with different scenarios during our sale and purchase of our new home. His response time is incredible and we always trusted his advice.... See more

Rated 5 out of 5 stars

Richard has been helping us for the last 30 plus years (sorry Richard for the reminder) Listens, explains, and is never put off by my daft questions. Hasn't steered us wrong and has reminded us whe... See more


Company details

  1. Mortgage broker
  2. Insurance broker

Written by the company

We know that choosing the right mortgage can seem a daunting task which is why we go out of our way to offer a fresh new approach that leaves you to think about other things. We can meet for a coffee, talk on the phone or even arrange your mortgage on-line. You decide what fits in with your busy lifestyle. Our advice doesn't stop at the mortgage, we will also help you to protect yourself and your family against those things that threaten your ability to pay your mortgage. In short, we love helping people with buying property and remortgaging their existing​, give us a call today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

438 reviews

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No recent history of asking for reviews

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5.0

All reviews

(438)

352 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Karen has been incredibly helpful…

Karen has been incredibly helpful throughout the process. I found her guidance particularly valuable in navigating the complexities of visa status, lender requirements, and documentation. She has been patient, knowledgeable, and consistently supportive. I have since recommended her to my friends and colleagues, all of whom have also found her very helpful.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

5-star service throughout

5-star service throughout. Very responsive, trustworthy, and dedicated to finding the best remortgage solution. Thanks to the hard work, everything was completed on time with a great deal secured.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great mortgage advice. Highly recommend

Claire provided clear and prompt advice. She is friendly & professional. I have used Claire’s service for my mortgage renewals & questions for over 3 years and I would highly recommend her to anyone looking for a mortgage!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Phil was recommended to me by a friend and I shall be recommending him to others. He is very quick to respond, explained everything to me and gave me great advice. He is very knowledgeable and a pleasure to speak to.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

The service provided was exceptional

The service provided was exceptional, with outstanding communication maintained throughout the process. The team demonstrated a friendly, understanding, and patient demeanor. I have relied on Jonathan's services for over a decade and have consistently been satisfied.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Carrie is just brilliant

Carrie is just brilliant. From the start she explained the mortgage and how it works in layman terms without being patronising. We knew where we stood and what we could afford. I asked a number of questions on a frequent basis at random times of day, she never kept me waiting very long with her reply. She changed our mortgage without prompting when the rates got better at least 3 times. All along the way she chased solicitors and the estate agents. I felt reassured I was on the right mortgage and now we are finally in. I look forward to Carrie looking at our mortgage when the fixed rate comes up. I would not go to anyone else.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We highly recommend Philip Smith from Finance Planning. He gave us a personal service and was very clear and explained everything in layman's terms, and was happy to answer all our questions.

Thank you for all your help

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Pratima Gurung is the best mortgage…

Pratima Gurung is the best mortgage advisor out there. If you are first time buyer, speak to Pratima and she will help you from start to finish. She answered all my queries all the time and helped me find the best mortgage offer.

5 May 2026
Unprompted review

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