Finance Planning Mortgage & Protection Reviews 

438
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, professional, and patient throughout the entire mortgage application process. Consumers note that advisors listen carefully, explain complex options clearly without any pressure, and make every interaction comfortable and reassuring. People also mention that advisors are remarkably quick to respond to queries, providing consistent communication and reliable support at all times. Reviewers emphasize that the entire journey from start to finish is remarkably smooth, efficient, and entirely stress-free for families. Clients feel genuinely supported and confident knowing that true professionals are handling their financial needs with great care.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the mortgage process.... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, stress-free mortgage experience... See more

Customer service

Users describe positive interactions with customer service, noting that they always felt in safe hands during... See more

Response time

Customers had positive experiences with response time, highlighting how quickly and efficiently reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, describing the mortgage and home-buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about Rob and the exceptional service he and his team provide? From start to finish, they take care of everything for you, making the whole process completely stress-free. Rob is extr... See more

Rated 5 out of 5 stars

I can only say superlatives about Kate. She was always so helpful and patient explaining things we didn't understand. We could feel from the beginning she cared about us and she wanted to get the best... See more

Rated 5 out of 5 stars

Peter is a fantastic mortgage advisor, he helped us many times with different scenarios during our sale and purchase of our new home. His response time is incredible and we always trusted his advice.... See more

Rated 5 out of 5 stars

Richard has been helping us for the last 30 plus years (sorry Richard for the reminder) Listens, explains, and is never put off by my daft questions. Hasn't steered us wrong and has reminded us whe... See more


Company details

  1. Mortgage broker
  2. Insurance broker

Written by the company

We know that choosing the right mortgage can seem a daunting task which is why we go out of our way to offer a fresh new approach that leaves you to think about other things. We can meet for a coffee, talk on the phone or even arrange your mortgage on-line. You decide what fits in with your busy lifestyle. Our advice doesn't stop at the mortgage, we will also help you to protect yourself and your family against those things that threaten your ability to pay your mortgage. In short, we love helping people with buying property and remortgaging their existing​, give us a call today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

438 reviews

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No recent history of asking for reviews

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5.0

All reviews

(438)

352 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went above and beyond

Went above and beyond to get everything we needed done. Kept us constantly updated, contacting us as soon as anything was required and taking a lot of stress out of the process. Extremely knowledgeable and provided a great service, can't thank you enough. Will definitely use again and recommend to friends.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST, BETTER THEN ALL THE REST

THE BEST and the most helpful people I have ever worked with. For every question sent I received multiple answers and choices. There are no words or number of stars to describe their service and also to describe how grateful I feel choosing them to represent me. I highly recommend them to anyone!!!!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Colin Mackay - Chambers Financial

I am very pleased with the way Colin Mackay responds to our financial needs in a timely, efficient and professional manner. Reassuring to know you have 'had our back' financially for the past 6 years plus. We would highly recommend him to our friends/relatives.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Best in the world

Hi Guys, Worth working with Jonathan, he is gem, always best advise, always available to present best option, definitely would recommend them, thanks for your help.

Thanks
Harminder

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great support for first time buying

Joe handled our process with professionalism and empathy, he set up calls during late nights where both me and my partner were stressed about the process and reassured at every stage. He was intuitive and explained every aspect of what we needed to do and the benefits/cons for each decision we made. We felt so supported and Joe went out of his way to do things for us which made the whole journey feel much less overwhelming. I highly recommend Joe to anyone wanting to buy their first home and cannot thank him enough for enabling me and my partner to finally get onto the property ladder.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Unika was extremely helpful

Unika was extremely helpful, professional, and reassuring throughout the entire process. From the very beginning, she provided clear advice on the mortgage options available to us and made everything easy to understand.
The whole experience was smooth, stress-free, and well-managed, which made a big difference during what can often be a complicated process. Her support and guidance gave us confidence at every step.
I would highly recommend Unika to anyone looking for a reliable and knowledgeable mortgage advisor.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Great and Supportive Mortgage advise

Our mortgage advisor at Mortgage Master was incredibly helpful and answered all our questions with patience and clarity. She made sure we secured the best possible deal for our mortgage.
To keep both me and my partner fully updated, she even created a WhatsApp group so we could receive progress updates at the same time regarding the solicitor and mortgage provider. This made the whole experience smooth and stress‑free.
Overall, the service was excellent and we highly recommend Mortgage Master.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Carl helped me find a suitable mortgage…

Carl helped me find a suitable mortgage rate. He is calm polite and good listening. He worked around my suitable time and always made sure I understood what I was getting myself into!

I would recommend Carl to anyone looking for mortgage advisor

Annie

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Claire is the best of the best

Claire supported me most recently through me first re-mortgage (already supplied the mortgage to begin with and was excellent) the process itself was incredibly quick and easy. Claire secured me a much much lower rate than I was on and the fact it was with the same lender meant absolutely no effort was required on my part. As the approach of my mortgage change drew closer Claire took the liberty to check if she could squeeze a better rate nearer the time and she did it ! I was so thankful she took the time to do that and that extra made the difference. I have already recommended Claire to family and friends whom have already sought her services and I personally am a customer for life. She is wonderful, keeps it real, which in this industry is really not common and has your best interests at heart. Thank you always Claire !

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Worked with Paul and Nikki for years and would highly recommend. Safe and trustworthy and works hard to get the best deal

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Daniel has been incredibly helpful

Daniel has been incredibly helpful to us in our mortgage process. Highly professional and personable, he has found us a good deal on our mortgage and we will continue to work with him for our next renewal.

27 April 2026
Unprompted review

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