It takes along time for delivery. And items that are highly perishable come covered in mold. Eg bread items ###.refund sorted very quickly with photo confirmation ## thank you for the support.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If l’m looking for a book or a calendar Fishpond is my place to go. Very happy with the service provided and the selection, also the prices appear to be reasonable. We get great pleasure from the 3... See more
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... See more
I have bought 3/4 puzzles from your company recently and am extremely satisfied with them. The designs are very contemporary, the colours are beautiful and the quality is excellent. I use puzzles to k... See more
Company details
About Fishpond.co.nz
Written by the company
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Contact info
Australia
- fishpond.co.nz
3.8
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication about progress of…
Good communication about progress of the order. Order arrived within projected time.
20 May 2025
As always a good experience.
As always, Fishpond delivers with everything received in 100% perfect order. The ordering process is easy and they had g good stocks. The book arrived in very good time.
19 May 2025
Prompt and efficient
19 May 2025
The DVD arrived on time
The DVD arrived on time , and securely packed.Happy with my purchase.
16 April 2025
Unprompted review
Excruciating experience, twice over. Buy elsewhere.
The book prices can be very competitive here and I don’t usually have any delivery delays, but my last 2 experiences with Fishpond have been less than satisfactory.
I ordered on 11 April and was initially given an estimated arrival time (4wks) for my 2 books, which I was just OK with because they were niche.
However, that deadline has well and truly passed. In-fact, by 22 May it had been 6 weeks even though they were being sourced from an Australian supplier! I was also told that they cannot estimate a delivery time???
I had to cancel my previous order because it also took an eternity! (Although the process to cancel is pretty straight forward.)
So if you need a book promptly, maybe write it yourself or go and see your local bookshop. If they don’t have it, maybe they can source it more quickly.
***UPDATE 29 May, 7 weeks and counting***
Just got an email saying the sender (Fishpond) has allocated a tracking number…not sent or dispatched yet, just had a number allocated, woohoo!🫤
I could’ve sailed (using actual wind) to Australia, had a 3 week holiday, purchased the 2 books and then sailed home in the time it’s taken for Fishpond to send me my 2 books😑 Hyep…I should’ve cancelled at the 4 week mark and purchased locally😞
DON’T BOTHER TO BUY FROM FISHPOND UNLESS YOU DON’T MIND WAITING AN EXCRUCIATINGLY LONG TIME!
*still waiting
Bye-bye Fishpond👋
29 May 2025
Unprompted review
Reply from Fishpond.co.nz
Hi Danielle,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
We have sent you a private message to get the order information. Our Customer Experience team will then contact you directly to resolve this matter for you and find out what has not gone according to plan.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Excellent service with prompt delivery…
Excellent service with prompt delivery and wide range of product choices.
10 April 2025
Unprompted review
Last 3 orders never arrived
Unfortunately the last 3 items I've ordered never arrived; they were refunded but I won't be ordering from Fishpond again. It's a shame because I have received orders from them in the past and at good prices.
23 May 2025
Unprompted review
Reply from Fishpond.co.nz
Hi Ravyn,
We are sorry to hear that things have not gone as we would have expected.
Unfortunately, we were unable to locate your order under the name "Ravyn Stormrider". To assist you promptly, could you please provide the order number or any other reference associated with your order?
Kind regards,
Catherine
Fishpond provides an excellent service in purchasing and receiving my package. I also am happy at the costs of purchase too. Most grateful.
Fishpond provides an excellent service to booking, purchasing and receiving my package in a timely manner is wonderful.
5 May 2025
Book Never arrived!
Book Never arrived!
My wife is in chronic pain and we were recomended a book which we ordered. There have been various delays and at one stage they warned it may be cancelled, but then their tracking said that the book was on its way. Hurrah! we thought. Today after 2 months of waiting they said they were cancellingthe order. This is not for some delicate, complicated made to order piece of engineering, just a book. They have failed miserably, will never use again.
25 May 2025
Unprompted review
Reply from Fishpond.co.nz
Hi there,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
We have sent you a private message to get the order information and our Customer Experience team will then contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Hesitant to buy from Fishpond again – ETA kept shifting
I was really eager to start reading a particular book. I ordered it from Fishpond because it showed that it would be shipped locally from within NZ. In the end, it took 4 weeks to arrive from the UK.
14 May 2025
Reply from Fishpond.co.nz
Hi Tronel,
We're sorry to hear about your experience.
After reviewing the order, we found that the item from our local supplier didn't arrive, so we had to reorder it from one of our other suppliers.
We're working hard to improve our systems and processes to prevent this from happening again.
We hope you'll give us another chance to provide a better shopping experience.
If you have any questions or need help, feel free to reach out. We're here to help.
Kind regards,
Catherine
Selling books when they're out of stock
I've ordered several books over the past few months that showed as being in stock. After waiting for over a month, I'm told that the books are out of stock.
In most places its illegal to sell stock when you know there's no stock.
Refunds are fairly quick, but the books still show as being available online AFTER getting a refund.
28 April 2025
Reply from Fishpond.co.nz
Hi Peter,
Thank you for your feedback.
We're sorry to hear about your experience. However, after reviewing this order, we see that it was shipped and delivered.
Our Customer Experience team will contact you directly to gather more information.
Kind regards,
Catherine
NOTHING LIKE FISHING
Great service and if the book is unable to be sourced you are informed. I would like to see a faster turn around in return of funds if a text cannot be sourced.
1 May 2025
My book came within the tiimeframe
My book came within the tiimeframe. In excellent condition. I was so grateful.
28 April 2025
took longer to receive than i expected…
took longer to receive than i expected but it got here in the end
5 May 2025
Reply from Fishpond.co.nz
Hi Dave,
We're sorry your order took longer than expected. We know we can do better.
We've found a part of our process that caused delays and are working to fix it.
We hope you'll give us another chance to give you a better shopping experience next time.
If you have any more questions or need further assistance, feel free to reach out.
Kind regards,
Catherine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.