I was struggling to get information first, but live chat was really helpful with Ihsaan. Ihsaan told me everything i wanted to know so now i am happy and comfortable to buy this equipment.
Company replied
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I was struggling to get information first, but live chat was really helpful with Ihsaan. Ihsaan told me everything i wanted to know so now i am happy and comfortable to buy this equipment.
Company replied
Shop is well positioned, good car parking as well, which helps so you can take your time to look around. Great, friendly, knowledgeable and helpful guys in the shop..The products are reasonably priced... See more
Company replied
Leon and the team at Fitshop are absolutely incredible!! They go the extra mile to make sure everything is perfect for you and what you need. Wouldn’t hesitate to recommend for any fitness needs. I’ve... See more
Company replied
The guys in store were really helpful and I ordered a multi gym. The tracking number was wrong and head office staff were rude and not interested in helping. They kept telling it was my problem and ri... See more
Company replied
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
57B/C Radcliffe Road, West Bridgford, NG2 5FX, Nottingham, United Kingdom
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Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Fitshop UK - Nottingham Store

Reply from Fitshop UK - Nottingham Store
I was struggling to get information first, but live chat was really helpful with Ihsaan. Ihsaan told me everything i wanted to know so now i am happy and comfortable to buy this equipment.

Reply from Fitshop UK - Nottingham Store
Friendly, knowledgeable staff, and the shop has a great layout with a good selection of quality equipment. I'll definitely be returning.

Reply from Fitshop UK - Nottingham Store
Shop is well positioned, good car parking as well, which helps so you can take your time to look around. Great, friendly, knowledgeable and helpful guys in the shop..The products are reasonably priced. Would recommend them.

Reply from Fitshop UK - Nottingham Store
The machine I bought was really great value, no one else came close. As for the transaction itself, it went smoothly and they made me aware of all my options with the purchase. Couldn't recommend them enough!

Reply from Fitshop UK - Nottingham Store
Brilliant company, pleasure to deal with, will be buying again in the future

Reply from Fitshop UK - Nottingham Store
Nice shop with good equipment. Friendly staff

Reply from Fitshop UK - Nottingham Store
Excellent customer service - prompt and very helpful. I had issues ordering on line and they were quick to help.

Reply from Fitshop UK - Nottingham Store
Really helpful and knowledgeable staff with a great range of kit in store.

Reply from Fitshop UK - Nottingham Store
Some of the best customer service experienced.
Ihsaan went above and beyond to obtain some instructions that I lost in a move some years ago. Enabled me to safely rebuild the equipment and maintain in the future.
Would absolutely recommend.

Reply from Fitshop UK - Nottingham Store
Another set of high quality dumbells, lovely straight(excellent knurling) handle

Reply from Fitshop UK - Nottingham Store

Reply from Fitshop UK - Nottingham Store
Cannot fault the store they are fantastic in there. Take a trip in.

Reply from Fitshop UK - Nottingham Store
Professional advice and good service

Reply from Fitshop UK - Nottingham Store
Leon and the team at Fitshop are absolutely incredible!! They go the extra mile to make sure everything is perfect for you and what you need. Wouldn’t hesitate to recommend for any fitness needs. I’ve been using them for years and will continue for a long time

Reply from Fitshop UK - Nottingham Store
The guys in store were really helpful and I ordered a multi gym. The tracking number was wrong and head office staff were rude and not interested in helping. They kept telling it was my problem and ring the courier, with the wrong tracking number it was a bit pointless.

Reply from Fitshop UK - Nottingham Store

Reply from Fitshop UK - Nottingham Store
Greate customer service, even if I couldn’t find my proof of purchase, Delaware were very happy to help me

Reply from Fitshop UK - Nottingham Store
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