Fittingsnvalves Reviews 85

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Twice they are not capable of packing a few fittings in a box and protecting them from impact damage. Waisted time and return shipping cost because these guys are clueless in what they are doing. Hi... See more

Company replied

Rated 5 out of 5 stars

We used to use other "big name vendors" for a lot of our supplies but the difference between "big name vendors" and Fittingsnvalves is big name companies try to see how much they can make off thei... See more

Company replied

Rated 4 out of 5 stars

Found this place in a general search and what a good find. Easy to navigate and materials showed up quickly. When I had an issue of a missing piece, Evan got on the phone and handled the issue and off... See more

Rated 5 out of 5 stars

Amazing customer service! Spoke with Evan @2pm wed and placed an order that we had forgotten to order. We live in Northern Vermont and everything takes a bit longer. Very happy to say it was at our d... See more

Company replied

Company details

  1. Plumbers' merchant

Written by the company

Specializing in offering all types of fittings and valves. Choose from thousands of products at low prices. Top quality products and fast shipping.


Contact info

3.3

Average

TrustScore 3.5 out of 5

85 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Twice they are not capable of packing a…

Twice they are not capable of packing a few fittings in a box and protecting them from impact damage. Waisted time and return shipping cost because these guys are clueless in what they are doing. Highly not recommended!

14 December 2025
Unprompted review
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Reply from Fittingsnvalves

Thank you for your feedback. We take packaging and product protection seriously and stand behind our fulfillment process. After reviewing both orders, we fulfilled and packed them according to industry standards. We're sorry the items didn't arrive to your satisfaction, and we did accommodate a return on both occasions — something we're proud to offer. That said, we respectfully disagree with the characterization of our team. We wish you the best in finding a supplier that meets your needs.

Rated 5 out of 5 stars

Fast delivery, great prices and help you save.

We used to use other "big name vendors" for a lot of our supplies but the difference between "big name vendors" and Fittingsnvalves is big name companies try to see how much they can make off their customers where Fittingnvalves tries to see how much they can save their customers.

This is an awesome company to work with and we have been using them for a few years and they've helped us save money for a few years. Great service, quality products, fast delivery and awesome savings... what more can you ask for??

Wish I had four arms so I could give them four thumbs up!

19 March 2025
Unprompted review
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Reply from Fittingsnvalves

Thanks so much for the kind words. We can lend you two more thumbs ! :)

Rated 5 out of 5 stars

I needed copper fittings for one of our…

I needed copper fittings for one of our projects, they had everything in stock at an excellent price. Delivery was quick too. I'll definitely be ordering from them in the future

12 February 2025
Unprompted review
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Reply from Fittingsnvalves

We appreciate your business. Looking forward to helping you in the future.

Rated 5 out of 5 stars

Reliable source, most competitive pricing

We have been buying from Fittings N'Valves for years now - und used this vendor even to source hard to find parts. Always excellent customer service and fast order fulfillment at the most competitive pricing.

6 February 2025
Unprompted review
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Reply from Fittingsnvalves

Thank you for the nice words. Always a pleasure working with you!!

Rated 5 out of 5 stars

I ordered from this company and found…

I ordered from this company and found the customer service to be great. The product was sent quickly and they answered all of my questions. I will order from them again.

9 February 2025
Unprompted review
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Reply from Fittingsnvalves

Thank you so much for the kind words. We appreciate your business!

Rated 1 out of 5 stars

All 3 Parts do not work and I am still waiting for response

I ordered 3 black right/left nipples on Nov 12th. I received them Nov 19th. I don't know if Amazon has spoiled us, but I thought with a $19.97 shipping charge, they would be received within 1-2 days. Not so. Once received, the right side (clock wise) threaded in fine. Righty-Tighty, but the left side (reverse Counter clockwise) did not thread in at all. I called the support line and was told they would send a link for me to respond with pictures. I explained that all 3 did not work and they might just have a bad batch. She said send the pic and they would look. I did not receive a link so I called again. They said to attach to the last email I received from fittingsnvalves which was this survey link. I did that and still have not heard anything. So my closet is a mess having to wait for the product then the product doesn't work and I am still waiting.

13 December 2024
Unprompted review
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Reply from Fittingsnvalves

The correct item was in fact sent. We still resent the customer the item again. Our standard shipping is $19.97. We believe that the customer may be upset because the shipping is almost 3 times the $7.08 order. We are attentive to all orders and continue to assist all of our patrons with great customer service.

Rated 1 out of 5 stars

Big Scam

Took two weeks, and four different shipments, to finally get all the items that they claimed were in stock. It Defeated the purpose of having them overnighted. We finally canceled the order for the remaining items. We then returned the rest of the items and still never got credit back for it is that we did not return all the items. We could not return all the items because we never got all of the items. There is only one person who answers the phone and there is no accounting department or customer service or shipping department. This place is a scam.

15 August 2024
Unprompted review
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Reply from Fittingsnvalves

This customer has put in 2 1 star ratings for 1 order. It is unbelievable how people can do this. He was been refunded. The customer tried to charge us back for a legitimate order. The bank sided with our company. He was never correct in his assumptions. Here is our response to our first response.

Unfortunately the customer is NOT always right. This is completely inaccurate and anyone who has worked with our company knows there is no scamming and whatever other nonsense is spewed here. We are working diligently to handle this customer, and hopefully this review will not hurt our business.

Rated 1 out of 5 stars

Not so good customer servic

I placed an order for a project but didn’t receive all the pieces, as one of the items wasn’t available. Because I needed all of the parts, I didn’t want a partial order, so I requested a refund. Two weeks and 2 emails later, I finally receive the return instructions, indicating I would receive my refund when they received the package. I sent the package, at my expense, via UPS. The package was delivered 7 days ago, to their location. I’ve emailed twice, and still haven’t received a refund. I will never use this company again. At this point, it’s not about the refund amount, but about customer service…which is not so good.

2 June 2024
Unprompted review
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Reply from Fittingsnvalves

With all due respect, we did not have one of the items and the others were shipped and delivered promptly. The out of stock item was immediately refunded and the status communicated with the customer. We had recently received the returned items back and refunded the customer. We apologize for any neglect felt, however the $35.28 plus shipping has been refunded.

Rated 5 out of 5 stars

Excellent experience

I just started dealing with this company and right away I noticed That their customer service is just 100% top-notch. Within a period of three days. I reached out to them once by phone and once by email with a question and they were available right away and took care of what I needed done.
They also have great prices and they get the orders out super quick.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Had most of my important supplies ON…

Had most of my important supplies ON SALES. Sales manager called me back after purchase on line an refunded balance

7 September 2023
Unprompted review
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Reply from Fittingsnvalves

Thank you so much for the nice words. Let us know what else you need! We are here for you!!

Rated 5 out of 5 stars

Perfect

Perfect. Great communication. Fast shipping. Excellent product. We will order again.

9 September 2023
Unprompted review
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Reply from Fittingsnvalves

We appreciate you! These are the things we strive to do for our customers!

Rated 5 out of 5 stars

Great selection of pipe & fittings

Great selection of pipe & fittings. Very reasonable pricing. Fast delivery.

9 August 2023
Unprompted review
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Reply from Fittingsnvalves

Thank you for your review. This helps us and our customers in many ways. We have many pipes and fittings as well as different valves and other items. If you need anything else, just let us know!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Spoke with Evan @2pm wed and placed an order that we had forgotten to order. We live in Northern Vermont and everything takes a bit longer. Very happy to say it was at our doorstep in under 24 hours with no shipping cost. Bravo Evan and gang! We appreciate the amazing customer service. We will be back.

22 June 2023
Unprompted review
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Reply from Fittingsnvalves

We are so happy to hear this. We do pride ourselves on great pricing and very fast shipping as we know our customers need what they ordered quickly. Thank you for shopping with us!

Rated 5 out of 5 stars

This is my third order from…

This is my third order from Fittingsnvalves. I am building pipe shelving and accessories for our home remodel. Great customer service, quality products, prompt shipping.

11 April 2023
Unprompted review
Fittingsnvalves logo

Reply from Fittingsnvalves

We appreciate your business and the great review. We love to be a part of the remodel!!

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