Fittingsnvalves Reviews 85

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Twice they are not capable of packing a few fittings in a box and protecting them from impact damage. Waisted time and return shipping cost because these guys are clueless in what they are doing. Hi... See more

Company replied

Rated 5 out of 5 stars

We used to use other "big name vendors" for a lot of our supplies but the difference between "big name vendors" and Fittingsnvalves is big name companies try to see how much they can make off thei... See more

Company replied

Rated 4 out of 5 stars

Found this place in a general search and what a good find. Easy to navigate and materials showed up quickly. When I had an issue of a missing piece, Evan got on the phone and handled the issue and off... See more

Rated 5 out of 5 stars

Amazing customer service! Spoke with Evan @2pm wed and placed an order that we had forgotten to order. We live in Northern Vermont and everything takes a bit longer. Very happy to say it was at our d... See more

Company replied

Company details

  1. Plumbers' merchant

Written by the company

Specializing in offering all types of fittings and valves. Choose from thousands of products at low prices. Top quality products and fast shipping.


Contact info

3.3

Average

TrustScore 3.5 out of 5

85 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Terrible service

Terrible service. Order items over a week ago, was told they would arrive in 4 - 5 days. The tracking site shows a partial shipment left after 9 days, they rest has only a shipping label printed; i.e. hasn't made it to the shipper. I send emails... no response. Called, was told I'd have a response within 24 hours... heard nothing. I'm about to cancel the whole thing.

10 February 2021
Fittingsnvalves logo

Reply from Fittingsnvalves

This order was fulfilled and shipped when the order was entered by the customer. A tracking number was emailed through an autoresponder system upon shipment. The carrier was unfortunately experiencing delays in delivering the package. This information has been updated by the carrier in the tracking history online. We have contacted the carrier and will continue to monitor the shipment and make sure the package is delivered. We do apologize for this.

Rated 5 out of 5 stars

Fittingsnvalves hands down has the best…

Fittingsnvalves hands down has the best customer service of any company I have had dealings with. They are very prompt answering any questions that I have about the products. I recommend them to everyone!!

9 February 2021
Unprompted review
Rated 5 out of 5 stars

#1 in our book!!!!

This is the only place we'll order our fittings and pipe from!! Great prices, great customer service and lightening fast shipping!!!!

9 February 2021
Unprompted review
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Reply from Fittingsnvalves

Thank you Jennifer! We love working with you!

Rated 5 out of 5 stars

Perfect assistance...

The assistance I received when exchanging the fittings and getting the correct order info was perfect. Thanks again!

9 February 2021
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Reply from Fittingsnvalves

Thanks Ruby. We appreciate your business! Send us pictures.

Rated 5 out of 5 stars

3/8" Decor Pipe Shelving

The product we ordered was great looking and functional; Evan helped us via email and over the phone with a product exchange and was extraordinarily responsive. Will definitely order again for our next shelving project.

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Overall awesome…

Tracking showed package in New Jersey when it showed up in Tucson so...pleasant surprise. Look awesome.
Ordering more soon.

3 February 2021
Unprompted review
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Reply from Fittingsnvalves

Thanks so much! Let us know what else you need!

Rated 5 out of 5 stars

Great buying experience ..

Great buying experience ... Came as ordered in record time.... And did I mention, great prices compared to the big box stores... Cheers!!!

1 February 2021
Unprompted review
Fittingsnvalves logo

Reply from Fittingsnvalves

Thanks Greg. We appreciate your business!!

Rated 5 out of 5 stars

Great seller fast shipping and…

Great seller fast shipping and…
Great seller fast shipping and excellent quality product customer service very good as well 👍

21 January 2021
Unprompted review
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Reply from Fittingsnvalves

Fantastic!! Thank you for being a customer!!

Rated 4 out of 5 stars

👍🏽👍🏽👍🏽Found this place in a general search…

Found this place in a general search and what a good find. Easy to navigate and materials showed up quickly. When I had an issue of a missing piece, Evan got on the phone and handled the issue and offered additional help with any upcoming projects we might have. Friendly, professional and responsive. Excellent resource!

7 January 2021
Unprompted review
Rated 5 out of 5 stars

Don't waste your time looking further, this is your new plumbing supply home

I've been sourcing all of my Schedule 40 black steel fittings, nipples and valves from the FittingsNValves ownership team's prior enterprise since summer of 2015. My 5 1/2 year experience has been -- with very occasional exception -- a consistently high value proposition, top level customer-focused support, assertive pricing vis a vis rest of marketplace and -- perhaps most importantly -- fluid exchange of communication so that on the very rare occasion when I needed to reach out for explanation or correction, they had team members qualified and engaged in the process able to take accountability and dive in pronto. Bottom line is I was very happy and usually, with other suppliers, I'm not.

So when I was informed that the ownership team was going to transition over to new entity and attempt raise the bar by rolling out FittingsNValves I was understandably doubtful they could bump up the bar but certainly hopeful they'd prove me wrong. They've apparently tweaked their model, streamlined some core competencies while shaving off some peripheral underperformers that have essentially enabled them to refine the 80/20 rule and now meet my needs with even a bit more precision and more attractive margins (for them and me) than previously.

Usually, I'm 1,000% "if it ain't broke, don't fix it". These guys' previous online plumbing & piping direct supply vehicle was definitely not broke --- but they went out and made it better anyways! Trust me -- I am a supply chain horse's ass and most of my suppliers want to kick me to the curb few times a year because I'm barely worth the hassle. This is going to sound like a pitch line but it's not: FittingsNValves is the absolute best mix of service, selection and streamlined value source of these imported and domestic plumbing & piping parts you will find. I'm glad they proved me wrong.

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Bought a bunch of black fittings and nipples for one of my projects. Arrived quickly and I love them. I will be back.

11 November 2020
Unprompted review

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