Fix Auto UK - Fix Auto Rochester Reviews 495

Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair progress, when car was fixed they contacted me and organised drop off. Car was repaired to high standard.

Very Pleased so far with the results. Got a call to say that they were coming to pick up my vehicle for repairs and the same on return. staff in and out of the office very courteous.

The repair was good,but the length of time it took was too long

Staff were very nice and work was excellent and quick

Very helpful staff a professional job would not hesitate to recommend

The work was quick and well done.
Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual.
However I'm very pleased with the service

Excellent service and great customer service. Really friendly and helpful.

Great home pick-up and delivery service. Totally on point. Small stone chip like chip on repaired bumper but trust me that doesn't make a difference to my review. Everyone was great to deal with. Perfect customer service.

Super easy from start to finish with no inconvenience to me at all.

Extremely poor service. My insurance company sent my car to them for bodywork repairs, but it was returned with a damaged internal screen. I’ve since been quoted £6,000 by the manufacturer for a replacement. They refused to accept responsibility for the damage, leaving me out of pocket.

While the original repair work and communication were good, the overall experience has been overshadowed by this issue. I’m now facing a larger bill than the initial repair, which is completely unacceptable. I would strongly advise against using this company.

The repair is of an excellent standard and the updates were very good. Thank you. I would with no hesitation recommend Fix Auto to anyone for there repair.

Very professional, handy delivery service and thank you for cleaning my car as well!

Very good service and a very good job done

Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.

I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.

The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.

As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.

The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.

Major Security Concern: Tracker Deactivation

The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.

I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.

I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.

Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.

It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.

Really good customer service, would definitely recommend!

After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress free. Never was I left wondering what was going on with my car as I was always kept informed and up to date. A special thank you to mark, the driver and Stewart the mechanic who really made me feel like my car was in the right hands.

Good communication , lovely staff and excellent repair

Fix Auto were appointed to fix my car through my insurance company. They were efficient and were able to collect my car and drop it off at the courtesy car company which was very helpful.