Very organised garage. Communication was superb in terms of keeping me in the loop with progress reports. Staff were warm during process and tried their best to answer questions I had. I love that the... See more
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See what reviewers are saying
So my car was taken to fix AUTO Rochester after some clown decided to crash into me. I cannot fault the customer service they were 2nd to none. I’m sure the chap’s name was Ian very knowledgeable and... See more
Company replied
Very pleased with the excellent accident repair perform by Fix Auto. My car, although driveable, was collected by a recovery truck and was checked for any non-accidental damage prior to collectio... See more
Company replied
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... See more
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Company details
- #18 of 35 best companies in Vehicle repair shop
- #10 of 16 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #30 of 60 best companies in Vehicle Repair
- #26 of 55 best companies in Car service
About Fix Auto UK - Fix Auto Rochester
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Main Road, Chattenden, ME3 8LL, Rochester, Kent, United Kingdom
- 01634 253211
4.7
Excellent
518 reviews
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Great service!
Pick up car and drop off as per instructions-no problems at all.
Great service- no time waisting.
Thank you.
Slawomir
5 June 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent service
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
28 May 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very convinient.
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair progress, when car was fixed they contacted me and organised drop off. Car was repaired to high standard.
15 May 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very Pleased so far with the results
Very Pleased so far with the results. Got a call to say that they were coming to pick up my vehicle for repairs and the same on return. staff in and out of the office very courteous.
15 May 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The repair was good,but the length of…
The repair was good,but the length of time it took was too long
7 May 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. In regard to the length of repairs, unfortunately, we are at the mercy of the parts suppliers and as you are aware, 1 of the parts took a lot longer than the others to arrive. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very helpful staff a professional job…
Very helpful staff a professional job would not hesitate to recommend
1 May 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very good service
7 May 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The work was quick and well done.
The work was quick and well done.
Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual.
However I'm very pleased with the service
29 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Brilliant Experience …
Excellent service and great customer service. Really friendly and helpful.
24 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great home pick-up and delivery…
Great home pick-up and delivery service. Totally on point. Small stone chip like chip on repaired bumper but trust me that doesn't make a difference to my review. Everyone was great to deal with. Perfect customer service.
30 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Super easy from start to finish with no…
Super easy from start to finish with no inconvenience to me at all.
28 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Extremely poor service
Extremely poor service. My insurance company sent my car to them for bodywork repairs, but it was returned with a damaged internal screen. I’ve since been quoted £6,000 by the manufacturer for a replacement. They refused to accept responsibility for the damage, leaving me out of pocket.
While the original repair work and communication were good, the overall experience has been overshadowed by this issue. I’m now facing a larger bill than the initial repair, which is completely unacceptable. I would strongly advise against using this company.
28 February 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Rochester
We're sorry this experience has left you feeling let down, that's never the outcome we want for any of our customers.
We're glad to hear the repair work and communication throughout the process met your expectations.
We looked into this thoroughly, reviewing all the evidence alongside everyone involved. Based on what we found, we weren't able to link the screen issue to the repair itself, which is why we couldn't accept responsibility and your insurer dismissed the complaint against us. We understand this outcome will feel frustrating, but we take every customer concern seriously and investigate each case seriously before reaching a decision.
Thank you for taking the time to share your feedback, even when the outcome wasn't the one you were hoping for.
Car repair
The repair is of an excellent standard and the updates were very good. Thank you. I would with no hesitation recommend Fix Auto to anyone for there repair.
22 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very professional
Very professional, handy delivery service and thank you for cleaning my car as well!
13 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Vehicle pick up and delivery
Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.
10 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent bodywork, but questionable security policies
I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.
The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.
As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.
The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.
Major Security Concern: Tracker Deactivation
The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.
I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.
I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.
Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.
It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.
10 April 2026
Reply from Fix Auto UK - Fix Auto Rochester
Dear Mr Cragg, we're sorry you think we have not given you the service you think you deserve, but as we have proved from the evidence you gave us, we were not in possession of your vehicle for the journeys you have queried as they were before and after we collected or dropped your vehicle back to you. We have also proved the inaccuracies with your other statements, such as disabling your tracker which we did not do.
Therefore we respectfully request you either remove these comments or take down the review entirely, as some of your comments are at best false and most likely libellous and defamatory, which may result in us looking to take legal action against you should there be any detrimental effect on us due to your comments.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
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