While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and encouraging attitudes, making the training process smooth and enjoyable. Many highlight the exceptional service and user experience, noting the clear communication and seamless organization from start to finish. Reviewers frequently mention that the instructors are knowledgeable, patient, and highly skilled, boosting confidence and leading to successful outcomes. The customer service is also highly regarded, with people appreciating the support and guidance received throughout their journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the instructors for... See more

Service

Customers had positive experiences with service, often highlighting the dedication and support received... See more

User experience

Clients share positive opinions on user experience. Customers consistently report an outstanding and seamless... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you have never driven a lorry before and want to go straight from a cat B car license to a class 1 C+E license in less than a month then Flair are the ones to ask. The 15th of July I enquired with... See more

Rated 5 out of 5 stars

I would like to say thank you to Jaki, John and the Flair training team who called me to ensure I was well informed of what to expect for when my training started. I felt very cared for by the team... See more

Rated 5 out of 5 stars

I made the choice to book my class 1 training with Flair even though they weren’t local to me . I stayed in the hotel literally next door to where they are based and it worked out perfect . Absolu... See more

Rated 5 out of 5 stars

I had a fantastic experience with Flair — I honestly couldn’t have asked for a better team. John and Jaki were brilliant throughout the whole process. Always supportive, professional, and full of... See more


Company details

  1. #4 of 18 best companies in Driving Licence Training School

Written by the company

established in 1999 Flair Training is now a market leader in providing all classes of LGV training. We are located in Chelmsford, Essex but also provide courses from Ipswich. We are able to offer several forms of financing for our courses. Uniquely we offer Free retest training if needed on all our Cat C+E courses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

To Andy, Jaki and John, Thank you so much!

I would like to say thank you to Jaki, John and the Flair training team who called me to ensure I was well informed of what to expect for when my training started. I felt very cared for by the team and they made my whole process of obtaining my class 1 HGV license less daunting.

I would also like to give a special and massive thank you to Andy from Flair training. As an
instructor, he was kind, patient and adaptive to my needs. He was great at explaining and he was not dismissive of my questions. He boosted my confidence significantly whilst remaining calm thus given me the reassurance I needed to pass first time.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning to the end

From the beginning to the end, great customer service and dedication to complete process. I had a few issues with documents and they gave me a perfect advice to resolve them. Was a good journey without black spots and corners.

17 April 2026
Rated 5 out of 5 stars

Cat C lorry test

Thank you so much for helping me get through this at the first attempt, Preme and Andy did a great job guiding me in the right direction (both figuratively and literally), and the organisation from John and Jaki in the office was superb - everything was organised for me, all I had to do was turn up - easy as it comes.
Great guidance from a great company, I'd recommend them every day of the week - Thank You 👍

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I made the choice to book my class 1…

I made the choice to book my class 1 training with Flair even though they weren’t local to me . I stayed in the hotel literally next door to where they are based and it worked out perfect .
Absolutely first class training from both instructors Andy and Preme . They have a wealth of knowledge gained from many years of experience and have an expertise in teaching these courses. Many thanks also to the guys in the office John and Jaki who where always there to help with any inquiries and very helpful and encouraging.
I would 100% recommend anyone to book with these guys and look no further .

10 April 2026
Rated 5 out of 5 stars

John and jaki are really nice people…

John and jaki are really nice people they are very helpful and answers all your questions you have.My instructor preme is really good as well very good at his job.I passed my cat c first time with no faults.Thank you flair.

26 March 2026
Rated 5 out of 5 stars

Incredible School!!

Incredible School!!! Very good teaching tactics, amazing office staff, shoutout Jaki & John and shout out to the amazing instructors Prem & John.

Thank you all for an amazing journey

10 March 2026
Unprompted review
Rated 5 out of 5 stars

HGV training

The training was very intenseif and enjoyable my instructor Andy was frirm and straight to the point, If it wasn't for Andy I don't think I would have passed my HGV test first time with only 2 minors.

5 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look