Flight Centre Canada Reviews 396

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and friendly demeanor. Many people appreciate how the staff goes above and beyond to ensure smooth and stress-free holiday planning, making the booking process easy and efficient. The personalized attention and clear communication from travel advisors are frequently mentioned as key factors contributing to positive experiences. However, some customers reported dissatisfaction with certain aspects of the service, particularly regarding group bookings and flight arrangements. A few people experienced issues with flight scheduling that impacted their travel plans and work schedules, and some felt that their specific needs for group coordination were not adequately addressed. There were also occasional mentions of difficulties with online booking and communication with agents, leading to frustration for a small number of users.

What people talk about most

Staff

Customers consistently report highly positive experiences with staff, highlighting their professionalism,... See more

Holidays

Consumers find holidays to be positive, often praising the ease and enjoyment of their trips. Many reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting the ease and smoothness of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied

Rated 5 out of 5 stars

I have been a regular client of Mariah's for many years. I will NOT book a trip without consulting her. She is professional, highly efficient and very aware of my needs on any particular trip. Trav... See more

Company replied

Rated 5 out of 5 stars

Shiela C. was our agent and I could not have asked for a better representative to help us with our group booking. She understood what exactly we were looking for and made recommendations as needed. Sh... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Sylvia’s excellent service

Warm thanks to Sylvia for making this a memorable great experience. She understood our needs from the start and attended to then swiftly and effectively. After sales follow ups are also a sign of caring and commitment. We will surely recommend your services to our friends and family.

20 March 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Khaled! We love hearing that you'll be recommending Flight Centre to your friends and family 🙂

Rated 5 out of 5 stars

Great experience!

We booked our trip with Erin Dougan and she was wonderful, patient and professional. With her help and support, it made the whole process so much smoother and easier, especially during the airline strike. Her care for her customers is greatly appreciated. We will definitely call her again for future trips.

15 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the lovely feedback, Lisa! We're so glad to hear that Erin supported you through the booking process and helped you navigate the airline strike. Looking forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Great easy experience!

It was a great easy experience with the booking process. Very efficient and seamless with the payment and the response was always quick and friendly!
Thank you Shiela!

14 August 2025
Unprompted review
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Reply from Flight Centre Canada

Hi Tony! Thank you for sharing this amazing feedback with us. We hope you have a great trip, and look forward to helping you plan your next one.

Rated 5 out of 5 stars

Leigh Vultao- The Exceptional Travel Agent



I had an amazing experience with Leigh, who made our wedding trip perfect and incredibly smooth from start to finish. Her attention to detail and expertise ensured that everything went flawlessly. I highly recommend her services to anyone looking to plan a hassle-free vacation or special event!

20 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks so much for sharing this 5-star review, Devie Lyn! We love hearing that Leigh's care and attention to detail helped ensure your wedding trip went smoothly 🙂

Rated 5 out of 5 stars

I can’t thank Andrew Stafford and Nicki…

I can’t thank Andrew Stafford and Nicki Clark enough for the service and support that they gave me anytime I want to travel or have any issues, which they address right away and solve. Can’t thank them enough and Flight Center . Thank You 🙏🏻

12 August 2025
Unprompted review
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Reply from Flight Centre Canada

And we can't thank you enough for the 5-star review! We're so thrilled to hear that you've had such a positive experience working with Andrew and Nicki 🙂

Rated 5 out of 5 stars

Francine was very patient with us and…

Francine was very patient with us and helped submit a claim for our expenses during the Air Canada strike. Thank you!

23 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Leila! We're so glad to hear that Francine was able to help you navigate the Air Canada strike.

Rated 5 out of 5 stars

Cruising 2026

We booked out 2025 & 2026 vacations with Neil at Flight Centre. He was extremely helpful, efficient and thorough. He walked us through the booking process from A to Z without missing a beat. It was a pleasure. We look forward to following up with help on flights and transportation as well as excursions.

21 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thank you for the review Harry! We're so glad Neil made your booking experience efficient and enjoyable. We hope you have a great time on your vacations, and we look forward to helping with your flights, transportation, and excursions!

Rated 5 out of 5 stars

Jaime Murcheson

I worked with Jaime on a trip last year for the first time as my long-time travel agent took on another position, and the experience was great. This year's travel booking was again seamless. Jaime responded quickly to my email query, gave me several options for my travel, and handled everything very efficiently. I would definitively recommend her!

7 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thank you for your review Nicole! We're so glad Jaime made your travel planning smooth and stress-free again. Your recommendation means a lot, and we look forward to helping with your future trips!

Rated 5 out of 5 stars

I book all of my vacations with Mariah!

I book all of my vacations with Mariah Mirchandani and she does such an amazing job at helping me choose where to stay and what to do at my destinations. She makes the process quick and seamless and each vacation has been perfect. Mariah pays close attention to all my needs and preferences which gives peace of mind while planning any vacation. I highly recommend Mariah for any and all travel planning/needs!

19 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review Kelsey! We're thrilled to hear that Mariah has consistently provided you with exceptional service and made your vacation planning experience smooth and enjoyable. Her dedication to understanding your preferences and ensuring every detail is taken care of truly reflects the high standards we strive for. We look forward to helping you plan many more perfect vacations in the future!

Rated 5 out of 5 stars

Brei Wilson was amazing

Brei Wilson was amazing. I was moving abroad with my dog and was anxious about everything that was involved as it was slightly complicated but she immediately put me at ease. She was really nice, professional, patient with all my questions and had a lovely positive attitude. When I had to suddenly reschedule my flight because of upcoming strike action, she again did her magic and had everything arranged in mere minutes.

6 August 2025
Unprompted review
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Reply from Flight Centre Canada

We're thrilled to hear that Brei was able to support you through such a complex move. Her professionalism, patience, and positive attitude truly shine in moments like these, and we're so glad she could help ease your anxiety and quickly adapt to the unexpected flight changes. Wishing you and your dog all the best in your new adventure abroad!

Rated 5 out of 5 stars

The agent I dealt with Jacklin Henneberry

The agent I dealt with Jacklin Henneberry was so professional and so kind and accommodating and a pleasure to work with. She went above and beyond my expectations. I would definitely use her again and again.

16 August 2025
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Reply from Flight Centre Canada

Thanks, Paul, for your 5-star review of Jacklin! 🙂

Rated 5 out of 5 stars

This was the first time using flight…

This was the first time using flight centre and the first time that we booked a tour vacation. Vicki was so helpful and knowledgeable. She explained everything about what to expect on this tour for example- tipping, walking tours, some do’s and don’ts and safety tips. She answered all of my questions and shared her experiences on her own trips. We would definitely use her services for any future vacations. She was a pleasure to work with.

14 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Dianne, for sharing your pleasurable experience booking your tour with Vicki. When our experts aren't helping their clients book trips, they're experiencing the world themselves, and then using their personal knowledge and expertise to assist with giving great tips and recommendations. We hope you enjoy your vacation!

Rated 5 out of 5 stars

Just came back from our vacation and…

Just came back from our vacation and had such an amazing time! We want to thank Sarah Griffiths so much for helping us plan our trips. We needed some assistance prior to the trip and Sarah have always been so helpful and caring ! Would definitely recommend her if you are planning a trip !

4 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thank you so much, Victoria, for sharing this great review for Sarah! 🙂 We're so glad to hear you had an amazing vacation.

Rated 5 out of 5 stars

A trip that gave a taste of Greece.

This was a first trip for my friend and I to Europe, and our rep Briana Richardson was simply wonderful. Briana listened to what we wanted, and tailored our trip to our specifications. Prior to the trip, Briana was patient with our many questions, provided valuable advice on how to enjoy the trip. During the trip it was evident that Briana had listened to what we said we wanted and it was an overall amazing experience thanks to Briana.

4 August 2025
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

We're so happy to hear you enjoyed your first trip to Europe and that our amazing Travel Expert, Briana, was a part of it. Thanks for sharing your positive experience booking with Flight Centre!

Rated 5 out of 5 stars

So helpful and highly recommended!

I'm a bit of a neophyte when it comes to booking travel, and a friend recommended the Flight Centre so I reached out.
Mary responded and quickly took me under her wing. She patiently answered my many, many questions and when the time came was expert at booking my flights for a very good price! The entire way along - even while I was travelling - Mary provided support which was invaluable.
I will definitely use Flight Centre for all my future travel - I know I'm in good hands!

12 June 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the review, Brenda, and for trusting Flight Centre to assist with your travel needs. We're happy to hear it was a positive experience and look forward to helping with your future travel plans.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend ! Made the whole process of planning our honeymoon seamless and stress free!

13 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Maya! We're so happy to hear the planning process with us was seamless and stress-free for your honeymoon.

Rated 5 out of 5 stars

Great experience!

Great experience!! Worked with Sarah Griffiths for a huge family vacation and she made everything so easy. She took the time to answer any questions and was very friendly. I would definitely recommend her to anyone!!

28 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks, Anna, for sharing your great (and easy) experience booking group travels with Sarah 😃

Rated 5 out of 5 stars

Sarah Griffiths is your go-to groups girl!

If you are looking to book a destination wedding or family/friends group trip, the only name you need to know is SARAH GRIFFITHS. She is an absolute joy to work with and knows her stuff! My family and friends had nothing but good things to say about her. Trust her with your group and you will not be sorry! Sarah - thank you for everything you have done for me and my group, you are amazing. We all had the best time and it’s all thanks to you! Can’t wait to book a reunion trip!!

28 July 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Wanda! We're so happy to hear that Sarah crushed it with your travel needs and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Group Trip supported by Yolande!

Working with Yolande Campea on our family trip (14 of us) was so amazing and easy. She took the time to understand our needs, she took her time answering our questions, she was very thorough. She is just the sweetest most helpful agent we've ever worked with. I won't hesitate recommending her to anyone and for any future trips I will always go to her first. Thank you, Yolande!

1 August 2025
Unprompted review
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Reply from Flight Centre Canada

Thanks Diane, for sharing your positive group travel booking experience with Yolande. It makes us so happy to hear that you'd recommend her to others for their future travels and, of course, for yours.

Rated 5 out of 5 stars

Bella Violo was very helpful and…

Bella Violo was very helpful and answered all our questions with our vacation that we booked in November. We've been going to flight centre at Upper Canada Newmarket since 2012 and every time we go, we get excellent customer service by everyone.

4 August 2025
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Reply from Flight Centre Canada

Thanks for the review, Giuseppe! It's great to hear that matter which Travel Expert assists you, they're giving excellent customer service. We appreciate you having us be a part of your travel needs for over a decade!

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