Kelly Richards was very kind and thoughtful and incredibly patient. She went the extra mile to help me as I did a lot of deciding what was best, as she gave me lots of options . Kelly was fantastic... See more
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the Flight Centre Ponsonby staff are amazing. They sort out anything with speed and precision. They take time to talk to you, they listen and then make it happen. I had the great pleasure of being loo... See more
Company replied
Excellent service AS ALWAYS Kelly Richards (Ponsonby FC) absolutely great. Knowledgeable, friendly, very professional, perfect reasoned advice, Dave
Company replied
I have been using Bianca Barton at flight Centre for past several years and feel completely at ease knowing that if I need to change flight schedules while overseas, it's all looked after.
Company replied
Company details
About Flight Centre New Zealand - Flight Centre Ponsonby
Written by the company
Written by the company
Contact info
326 Ponsonby Road, 1011, Ponsonby, Auckland Central, New Zealand
- 0800 250 132
4.3
Excellent
9 reviews
Asks customers to review
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Greatest FC agency with EASY access👍
Excellent service AS ALWAYS
Kelly Richards (Ponsonby FC) absolutely great. Knowledgeable, friendly, very professional, perfect reasoned advice,
Dave
22 April 2026
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Kelly Richards was very kind and…
Kelly Richards was very kind and thoughtful and incredibly patient. She went the extra mile to help me as I did a lot of deciding what was best, as she gave me lots of options . Kelly was fantastic and I also spoke to other staff at Ponsonby Flight Centre and they took were helpful and kind.
22 April 2026
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Amazing service
the Flight Centre Ponsonby staff are amazing. They sort out anything with speed and precision. They take time to talk to you, they listen and then make it happen. I had the great pleasure of being looked after by Kimi, who went above and beyond. She even helped me with a booking of a family member which was not part of her brief. She just wanted to be - and was - extra helpful. Very thoughtful, generous and efficient!
27 March 2026
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Kimi - You are amazing!
Kimi was so extremely helpful and quick to resolve my query, which I was freaking out about! She was very efficient and made me laugh along the way - thank you Kimi! :-)
18 March 2026
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!
Excellent service & knowledge
Our Travel agent (Bianca) was very knowledgeable & found us a great option to choose from.
There were no delays with quick responses to our questions.
11 November 2025
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
Thank you for taking the time to share your great review for the team 😊
I have been using Bianca Barton at…
I have been using Bianca Barton at flight Centre for past several years and feel completely at ease knowing that if I need to change flight schedules while overseas, it's all looked after.
15 May 2025
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
Hi David,
We're happy to hear that you feel at ease with our services. It means a lot to us that we can provide support when changes are needed during your travels. Thanks for your review.
Best travel agent ever …
We have booked our flights with Kelly Richard's from Flight Centre Ponsonby again. We have to go to Frankfurt because my mum is not well.
Kelly was fantastic again. The great thing is that she really listens and finds what you need with a lot of patience.
She is super experienced and professional. I just feel that I am in very good hands with her. And I can totally trust her.
6 March 2025
Unprompted review
Reply from Flight Centre New Zealand - Flight Centre Ponsonby
We appreciate your kind words about Kelly. It's wonderful to hear that she was able to help you find the flights you needed during such a difficult time. Her dedication to providing excellent customer service and her expertise in finding the right solutions are truly valued. We are glad you felt confident and well-supported throughout the process.
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