Embelton Flooring Reviews 1,367

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's outstanding knowledge and helpfulness in guiding them through product options and ordering processes. Many people appreciate the high quality of the products, with several mentioning the stunning appearance and durability of the flooring. The company's efficient ordering system and prompt, often free, delivery of both samples and final products are frequently commended. Reviewers also value the generous, large, and free samples, which arrive quickly and aid significantly in decision-making, making the overall experience smooth and convenient. However, some people were dissatisfied with delivery issues, including delayed orders, damaged items, and unexpected changes to delivery dates. A few other people also felt that some desired products were unavailable in their region or that communication regarding order status could be inconsistent.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, ease of installation, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers consistently report high satisfaction with product quality, describing flooring as stunning,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting outstanding value, expertise,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more

Company replied

Rated 5 out of 5 stars

We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more

Company replied

Rated 5 out of 5 stars

We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more

Company replied

Rated 5 out of 5 stars

We purchased a more budget floor option and they are great, waterproof, all perfect, none needing to be sent back. Easy enough to install ourselves. Customer service was great, I appreciated that they... See more

Company replied


Company details

  1. Flooring Shop
  2. Wood floor installation service

Written by the company

Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.

Available Services

Written by the company

Flooring Showroom
Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
Quote Builder
Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
Floor Installation
Contact our friendly team about flooring installation services at Embelton Flooring

Best Price Guaranteed

We promise the best price on Embelton flooring products.

At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.

Contact info

March Madness Sale on Now!

Save up to 50% across all floors and rugs this March

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Really quick delivery for the samples

Really quick delivery for the samples. Plus the planks are gorgeous.

26 May 2026
Embelton Flooring logo

Reply from Embelton Flooring

Hi Torri, thanks for your review.

We're so glad to hear your samples arrived quickly and that you love the look of the planks.

We appreciate your feedback and hope to assist you again when you're ready for next steps.

Embelton Flooring Team.

Rated 5 out of 5 stars

We couldn't be happier

We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above and beyond to help on a number of occasions. We love the flooring we purchased and got it at a good price. Not everything with the laying went to plan but Embleton were there to help when we ran into difficulties.

26 May 2026
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Reply from Embelton Flooring

Thank you so much for your wonderful review!

We're absolutely thrilled to hear you're so happy with both the value and service you received. It's especially great to know Hamish and Stephanie were able to support you along the way, we'll be sure to pass on your kind words to them.

We also appreciate your understanding around the installation challenges, and we're glad our team could assist when needed.

Thank you again for choosing Embelton. Enjoy your new flooring!

Rated 5 out of 5 stars

Good looking titles

Quick delivery service and quality

24 May 2026
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Reply from Embelton Flooring

Hi Logan, Thank you for your kind review!

It's great to hear you're happy with both the look of tiles and the quality of the product. It's great know our delivery service met your expectations as well.

Embelton Flooring Team.

Rated 5 out of 5 stars

Stephanie at Embelton has been…

Stephanie at Embelton has been extremely patient and helpful through all of my questions and providing guidance on delivery and timelines

19 May 2026
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Reply from Embelton Flooring

Hi Cait, Thank you so much for taking the time to share your feedback. We're thrilled to hear about your positive experience with Stephanie!

Providing clear guidance and support is really important to us, and it's great to know Stephanie was able to assist you so patiently and thoroughly throughout the process.

We truly appreciate your kind words, and will be sure to pass this on to Steph & the team.

Embelton Flooring Team.

Rated 5 out of 5 stars

Ordered the samples

Ordered the samples , received relatively quickly . Thank you.

31 May 2026
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Reply from Embelton Flooring

Hi Daniel, Thank you for your review! We're glad to hear your samples arrived quickly and that the ordering process was smooth.

We hope the samples help you find the perfect option for your project!

Embelton Flooring Team.

Rated 5 out of 5 stars

Embelton Flooring provided 3 free…

Embelton Flooring provided 3 free samples delivered to my house which was very convenient and time saving.

29 May 2026
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Reply from Embelton Flooring

Hi Stella, Thank you for your lovely feedback!

We're pleased to hear that you found our free sample service convenient and time saving. Being able to see and feel the product at home is really important, so it's great to know this made your experience easier.

We appreciate you choosing Embelton and hope the samples help you find the perfect flooring for your space!

Embelton Flooring Team.

Rated 5 out of 5 stars

A True Professional Who Puts the Customer First

I recently had the pleasure of dealing with Andy from Embleton Flooring and was incredibly impressed by his professionalism, honesty and depth of knowledge. After months of researching flooring options, Andy stood out for his genuine approach and willingness to provide advice based on what was best for my project rather than simply trying to make a sale.

His experience was obvious in every recommendation he made and he took the time to understand exactly what we were trying to achieve. The level of service, expertise and integrity he demonstrated was exceptional and gave me enormous confidence throughout the decision making process.

In an industry where honest advice can be hard to find, Andy was refreshing to deal with. I would highly recommend him to anyone looking for flooring guidance from someone who is knowledgeable, trustworthy and genuinely focused on achieving the best outcome for their client.

2 June 2026
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Reply from Embelton Flooring

Hi Tina, Thank you for your kind words!

We are delighted to hear Andy provided such helpful and honest guidance throughout your process. His genuine approach, expertise and focus on doing what’s right for the customer are exactly what we aim to deliver, and it’s great to see that reflected in your experience.

We truly appreciate the recommendation, as well as the time you've taken to share your feedback, and will be sure to share this with him.

Embelton Flooring Team.

Rated 5 out of 5 stars

Great communication

Great communication. Quality products. The delivery is super quick.

28 May 2026
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Reply from Embelton Flooring

Hi Sherry, thanks for your feedback.

We're glad you were happy with the communication, product quality and quick delivery.

We look forward to assisting you in the future.

Embelton Flooring Team.

Rated 3 out of 5 stars

Sample for product unavailable in my state!

Great to receive free samples. Unfortunately I realised the sample I would like to use across my house is for a product not available in Western Australia so that’s hugely disappointing! Suggest don’t ship samples if product unavailable in location. Thank you

27 May 2026
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Reply from Embelton Flooring

Hi Anna, thank you for taking the time to share your feedback, we're happy to hear you enjoyed receiving the free samples.

We understand how frustrating it must be to receive a sample of a product that isn't currently available in Western Australia. Your point is valid, and we appreciate you highlighting this as it helps us improve our processes. We'll pass this feedback onto our team so we can avoid similar situations in the future.

Please don't hesitate to call our team for any further assistance, we'd be happy to provide additional information or sample recommendation's.

Embelton Flooring Team.

Rated 5 out of 5 stars

Great customer service

There was an issue with the delivery due to the courier, which was outside Embelton Flooring's control. However, Embelton have been extremely helpful and assisted in resolving the issue quickly and professionally.

I haven't installed the flooring yet, but I'll update this review once the installation is complete.

Throughout the process, communication from Embelton was excellent, and I was very happy with the level of customer service

27 May 2026
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Reply from Embelton Flooring

Thank you for your feedback. We're sorry the timing of our EOFY sale has caused frustration. We'd like to discuss your order directly - please reach out to us at sales@embeltonflooring.com or call 1800 718 427 and we'll do our best to find a resolution for you. Embelton Flooring Team.

Rated 5 out of 5 stars

Hybrid herringbone flooring panels (Whitehaven)

Excellent customer service and assistance with measurements. Prompt supply and held order for collection and greatly appreciated cheerful assistance to load. Very happy and would recommend without doubt.

27 May 2026
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Reply from Embelton Flooring

Thank you so much for your kind words and for choosing our Whitehaven hybrid herringbone flooring, we're thrilled to hear you're happy with you're purchase!

It's great to know the team was able to support you with measurements and that everything from supply through to collection went smoothly. We'll be sure to pass on your feedback to the team as they'll really appreciate it.

Enjoy your new floors, and thank you again for your recommendation. Embelton Flooring Team.

Rated 2 out of 5 stars

disappointed

no commitment or follow up in timely manner and last moment cancellation of appointment. after a lot of chasing still don't have in person appointment done.

15 May 2026
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Reply from Embelton Flooring

Thank you for taking the time to leave feedback, and we sincerely apologise for the experience you've had. We have been in touch and have arranged for one of our team to visit you for a quote as a priority. We're keen to make this right and hopefully deliver a great flooring experience for you. Embelton Flooring Team.

Rated 3 out of 5 stars

Fast

Fast, delivery and all samples good quality Lacking Information about more products and other colours options

26 May 2026
Embelton Flooring logo

Reply from Embelton Flooring

Thank you for your feedback. We're glad to hear your samples arrived quickly and that you were happy with the quality.

We appreciate your comments around product information & colour options. That's valuable feedback for us. We are always looking to improve how we showcase our full range and make it easier to explore different styles and finishes.

If you're still considering your project, our team would be more than happy to help guide you through additional options or recommend colours that suit your space. Please feel free to reach out anytime. Embelton Flooring Team.

Rated 5 out of 5 stars

Smooth experience and received the…

Smooth experience and received the samples in 2 days.

Unfortunately, I found what I was looking for elsewhere but Embelton’s service has been excellent.

26 May 2026
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Reply from Embelton Flooring

Hi Karan, thanks for your kind feedback. We're pleased to hear you had a smooth experience and that your samples arrived quickly.

While we're of course disappointed we couldn't be part of your final decision this time, we appreciate you considering us and for your kind words about our service.

If there's ever anything we can assist you with in the future, we'd love to help.

Embelton Flooring Team.

Rated 5 out of 5 stars

Cheap and good quality

Cheap and good quality, easy for DIY

14 May 2026
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Reply from Embelton Flooring

Hi Mohammad, Thanks for the great feedback! We're pleased to hear you found the flooring both affordable and high quality, and that it worked well for your DIY project.

Enjoy your new floors, and thanks again for choosing Embelton!

Rated 4 out of 5 stars

Ordering samples was very easy and the…

Ordering samples was very easy and the tracking was great; we weren't able to do business because they didn't have any layers in Perth

20 May 2026
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Reply from Embelton Flooring

Hi Stephen, Thank you for your kind feedback on our sample ordering process, we're really glad to hear you found it easy and that the tracking experience was helpful.

We're sorry we couldn't assist further on this occasion due to the lack of available layers in Perth. We'd still love to help where we can. Please feel free to reach out to our team anytime.

Thanks again for taking the time to share your experience with us , we really appreciate it. Embelton Flooring Team.

Rated 5 out of 5 stars

Very helpful

Very helpful, sent samples and followed up

6 May 2026
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Reply from Embelton Flooring

Hi Mandy, Thank you for your kind feedback. We're glad to hear you found our team helpful and that the samples and follow-up made the process easier for you. We look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Great product, price, delivery and service.

Great product.
Great price.
Fast delivery.
Amazing customer service.
Thanks Embelton!

11 December 2025
Embelton Flooring logo

Reply from Embelton Flooring

Thank you for your review. We're thrilled to hear you had a great experience across the board. We appreciate your support and look forward to assisting you in the future. Embelton Flooring Team.

Rated 5 out of 5 stars

Excellent communication and customer…

Excellent communication and customer service for my search for quality engineered Australian flooring at a reasonable price. Haven't purchased yet as the job has been delayed but will do so when ready.

3 May 2026
Embelton Flooring logo

Reply from Embelton Flooring

Thank you for your review and kind words about our communication and customer service. We're glad we could assist you in finding quality, Australian engineered flooring at a competitive price.

We understand project timelines can change, we'll be here when you're ready to move forwards. Please don't hesitate to reach out if you have any questions in the meantime, we'd be happy to help. Embelton Flooring Team.

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