Fone Tech 

Buyer beware! The AirPods I purchased were counterfeits, not genuine refurbs. The company has miraculously disappeared from social media now.

Edit: Now a verified review after proving my purchase

Great customer support. Easy shopping, fast delivery - original items.

Visited the store twice this week .
Great store layout ,clean and organized ,purchased many items including screens and cases . The quality of the products are good and the prices are even better
We received great customer service from the guy who works there ,he was professional ,polite and very knowledgeable about all the products,he is an excellent representative for the store ,we will definitely be going there for all of our tech needs.
Keep up the great work guys !!!!!

Ordered couple of itmes. Everything arrived.

Been reading reviews and also not happy little or no communication, ordered apple airpods and beats pill came to nearly £90 almost 3 months ago now i made a mistake on item being sent to me (not correct address) so royal mail held the post and it had been sent back to them but apparently they did exact same thing as me and didnt right there address on it so now its down to missing post they have to claim off royal mail to get refunded then they can refund me but with little or no contact it is very difficult i contacted tanya who which gave me aload of abuse back how it was my fault if i dont take my negative review they wont issue refund atall how can u justify saying its my fault when they didnt right there address incase something like this happend? Seems like an honest and easy mistake to rectify would neva order again off here i would rather just pay the full price from a legit site and know what im getting only reply i seem to get is when i write a review so ill keep waiting and fighting to get my refund / see i write a review get a response in a few minutes when trying to message just ignored so why didnt you have a return to sender slip if it has been lost? Or why not email mail me before you sent it out knowing there was only a postcode ? Like i said easy mistake to rectify not 3 months Im keeping this review on here like many others so people can make up there mind wouldnt order from you again since i can get a response from you on this what is your website and address? Neither come up on here anymore and ive neva seen your address 🤷🏽‍♂️

Bought my Airpods a month ago, going to order few more for my family.

Fast delivery. good selection. Ordered beats headphones - everything's great.

Ordered AirPods, arrived in time, great packing, original product.

Frustrated! I bought two pairs of ‘AirPods’ order number 2632 was happy at first. The silver end came off one of the sets and one of the AirPods stopped working. Initially I couldn’t get hold of anyone. Finally I did! Sent them back as requested - they’ve been signed for (so I know they’ve got them) and now I can’t get ANY response AT ALL. Things are faulty sometimes I get that, but don’t scam people. Just apologise and rectify it. We all have responsibilities and bills to pay. It’s been a tough year. I have two mobile phone numbers and an address. Website has been removed. Next stop small claims court…what other choice is there?

Edit - thanks Richard unfortunately the email address you’ve provided can’t be found (?) and the email I have just sent bounced back - I did have this issue before. I have also sent a message to the phone number I previously communicated with and unfortunately I haven’t had a response.

Edit - thanks Richard! I have received a message now and I look forward to receiving the replacement AirPods! As soon as they arrive I’ll update my review.

Received my charger very quickly, very satisfied.

I purchased two pairs of ear pods, one arrived, one didn’t - the ones that did arrive are fake I think and will get checked and won’t hold a connection, the other pair mysteriously were missed off the delivery! I actually spoke to someone straight after who told me the other pair would be sent to me right away.company - every channel I’ve tried to contact them on they’ve blocked me.

Second pair of ear pods have yet to arrive.

So we have Richard… head of communications here eh! How great to hear from you. Yes, what’s app- read and ignored, messenger read and ignored, email is just rejected on postmaster for some reason.

The phone number 07306 343730 never answered.

Order #4513 was fulfilled. You can view your full order details here: your order, feel free to message us.

Let’s try again then??

United Kingdom

Dear Richard
I’ll have another go as I have dialogue with someone. Thank you.

Another mobile tried was 07936976295 and no reply on this either only answer machine. (Left voice message)

Order number #4513. Air pod pros received. Air pod second gen didn’t arrive and still haven’t. Total paid was £85.85. I had a reply by email telling me my order was ‘fulfilled’ it wasn’t. The rest is history, if you can advise.

EDIT x2

Richard are you working this evening? Can you resolve my issue? Let me know

Edit x 3

Richard, am I now blocked or ignored?

7/09/2021 - Update - maybe blocked now!? I’ve had no reply from little Rich above. Reported now to trading standards. Took £85 sent me back one pair of used ear pods. Rubbish, avoid at all costs, so do not recommend. They really are as bad as all the reviews you will see on here. As for arsey Richard in charge of replies. This guy is clearly a little ‘uni’ mate in charge of ridiculing everyone’s ‘bad’ reviews on here. AVOID THESE AT ALL COSTS.

—- Ah old anorexic me still awaits an answer on the ear pods I paid for! What a joke you lot are. Lil Rich and crew.

UPDATE- ‘Clever’ Rich and the ‘firm’

There is still no answer on the outstanding pair of ear pods I’m yet to receive? What’s so difficult, can you see the order number #4513.

58 reads so far… Have to keep this up.

91 reads now. Hope everyone one of these was a potential customer of yours and have been totally put off by your absolutely shocking service. Disgraceful. Still unsure if trading standards have contacted you yet but let’s all cross fingers. £85 wasted on you lot. NEVER EVER AGAIN.

Do not use these cowboys.

How professional of you. Yes, we know the truth don’t we. Apologies I should have mentioned the air pod pro’s that refuse to keep a connection that have been a waste of my money. You have my order number #4513 that you refuse to complete. I know what’s been received and what I paid you lot for.

Embarrassing

Richard. Wonder if you could help me with an email address please. The one I have seems to reject my emails to you. As you know my order #4513 wasn’t fulfilled/did not arrive. I still am actually waiting for the pair of second generation apple ear pods to arrive. I wanted to give you my address so you were able to send this outstanding part of my order on to me. Look forward to your reply on this matter.

No answer to this one then?? Richard? You still there in business or what?

Shame you totally failed in your attempt to have my review and your comebacks ‘removed’ from Trust Pilot. They have seen receipt of order and ‘dialog’ which has been proven that I have been officially bumped off by you bunch of clowns. See web sites down again! Jesus what a way to run a company- With now 101 people checking out my review, here’s hoping for a good few hundred more over the next few months. Lost any hope of any refund of course but I can assure you I will keep on ‘adding’ to this in future. Good day to you.

Hey, yes makes me smile. And even more people see how you actually don’t address the fact that I paid for something that I’ve not received from you- simple, untrustworthy, frauds. Happy to continue this too. Thanks

You also know the contact channels reject emails and the what’s app number isn’t responsive. Losers the lot of you. You won’t get this removed either by Trust Pilot because it’s all genuine. See ya soon.

Haha ‘bury’ it with the positives! Righty oh. Yes you really are a delusional bunch eh Ivor. let’s carry on with it, shame is blocks inappropriate language eh.

December Update-

Blimey ‘Fone tech’

Things don’t improve with time do they. Even more One star reviews! Really surprised you are actually ‘trading’…. WARNING ALL — read the reviews, the odd one is of course someone they know writing these fairly decent reviews, But as you can see, basically they rip you off, fake ear pods, some don’t work…. Some you pay for don’t even arrive!! STEER CLEAR OF THESE MUPPETS.

Scam! Sold me faulty ear buds and then blocked my emails and all other communication after they didn't send a refund

Bought a pair of AirPods in May. Almost immediately they started constantly disconnecting and reconnecting. Reported them as faulty over a month ago via email, chat and WhatsApp. Eventually got an email back last week advising that a replacement set would be sent the following day….still waiting. Avoid at all costs. Zero customer service and only interested in getting a hold of people’s money.

These are fake items. I bought a pair of AirPod Pros for £50. No serial numbers and the Noise Cancellation didn’t work. When I returned them, FT denied having received them despite having Royal Mail tracking saying they’d been delivered. They were very evasive in communication and refused to accept that the items were fake, although interestingly also refused to say they were real. They claim to be a large company and have various different depts but get the feeling it is a very small possibly 1 or 2 person (Helen and Dave) team operating from home. I ended up getting my bank to refund the money as fonetech’s juvenile attitude was too stressful to deal with. It irks me hugely that companies like this exist and profit from scamming people. It’s the dishonesty and lack of morality more than anything - I guess if 1 in 2 people give up and don’t pursue them they still make a tidy profit and not sure morality hangs heavy on them. Not sure what the positive reviews on here are about - maybe their friends? Maybe fakes? I’ve just bought a pair of generic non-Apple BT earbuds on Amazon for £18 and am happy with the result. Avoid Fonetech - if you want fake AirPod Pros you can get them for £30 or less on FB marketplace - that said you’re better off with decent generic brand and not giving anything to these scammers.

Highly recommend this company!! This is my second purchase from them now! Helpful, efficient, good quality products! Can’t ask for more!

2 sets of air pods
1 set of galaxy buds
All amazing no complaints at all will 100% use again

Ordered multiple pairs of airpods and all have been brilliant and work perfectly, don’t know why you’d pay £100+ when you can get for much cheaper here for the same quality.

All round good service but once I ordered AirPods Pro’s x2 and it said I would get it in 3 days but it ended up being a week until I got them

Rapid delivery, product top notch. Second time buyer and would not hesitate in ordering again.

I wish I looked on here before buying anything from these scammers. Bought Air-pods, first one was faulty, got a second one, again faulty after a few days. I was told to send the second one back which I did, now they are not picking up calls and their emails are bouncing back! SCAM