Forces War Records Reviews 

1,195
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

The search options are poorly constructed. Nothing works as a result. This has all the signs of techies who don't understand what they are being asked to achieve, which maps back to whoever thinks t... See more

Rated 3 out of 5 stars

You keep sending me the wrong people. I have my Father's A.S.C. M2-034550 number. Just interested in which battles he supplied driving a munitions truck or where he was quartered with families... See more

Company replied

Rated 2 out of 5 stars

As with other comments, most information is generic, and I didn't find anything new about 4 family members in all 3 services from WW1,WW2, and the 1940/50s. Indeed 1 member who served 10yrs in the Roy... See more

Company replied

Rated 4 out of 5 stars

Tracing my grandfather's cousin has proved elusive but eventually I found him in the wounded lists. I guess his unit records may be among the burned records that did not survive. Finding my grandfathe... See more

Company replied

Company details

  1. Genealogist

Written by the company

With over 650 million military records, and military genealogy experts waiting to hear from you, we are the starting point for your military family history research.


Contact info

1.9

Poor

TrustScore 2 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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1.9

All reviews

(1,195)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

I wrote to FORCES WAR RECORDS two days…

I wrote to FORCES WAR RECORDS two days after taking a subscription. Advising that I had changed my mind re the service. They could not provide me any beneficial information.
I have not had a reply to my request.
Stephen Pearce

29 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

We have contacted you directly to resolve this issue with you.

Rated 4 out of 5 stars

Help wanted and provided

We needed assistance in understanding various abbreviations and location of postings in my fathers war service records. Our request was handled very promptly and effectively by Forces War records. Great service, Thank you.

29 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

We are always happy to help in any way we can.

Rated 2 out of 5 stars

Was sent a record for Edward Barker of…

Was sent a record for Edward Barker of The Herefordshire Regiment but it showed me a Sailor with a completely different name.

27 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

Unfortunately, we did have an issue, just for today, with our emails regarding newly uploaded records matching a previous search, where it was linking to an incorrect record. This has been resolved and will be corrected for future emails.

I will contact you directly to provide a link to the record that should have been shown.

Rated 1 out of 5 stars

Forces War Records I wouldn't bother…

Forces War Records I wouldn't bother your time or money, I foolishly subscribed after possibly finding my father records on a free trial but only given Name/Date. So after a while I decided to except a discounted price 36.61 Euro for a year subscription, so this time it came up with Name/Date/Place of enrollment. I contacted help customer care to see if they could enlighten me, regarding my fathers records & where to find detailed info. to this date received no answer bar one confirming my subscription, I decided 2days into my 14 cooling off period to cancel & request a full refund & again received no emails regarding my Refund request.
29/4/2022 Update...
After reading my review (Forces War Records) contacted me and refunded my subscription fee, I'll say no more on this matter.

25 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

We do not like to leave our customers dissatisfied and are keen to resolve this with you.

Unfortunately we are unable to identify your account from the name provided on this review as we have more than one Helen Flint registered and have contacted you for your details via Trust Pilot.

UPDATE thanks for providing your account details via Trust Pilot we have contacted you to look to resolve to your satisfaction.

Rated 1 out of 5 stars

Don’t waste your money. Unfit for purpose. A scam.

I joined this site to find out more about family members in WW1. Despite having their names, ranks, unit, joining date and number this site could not find them. What a waste of money. It’s not fit for purpose and I am going to try and get refunded. I had more info from ancestry.com. Just found out it’s also a scam you can’t cancel.

24 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

I am sorry to hear that you were unable to find what you were looking for.

Forces War Records is not a scam and you can cancel your subscription at any time via your account or by contacting us.

I see you have contacted us and we have reduced your purchased subscription and provided a goodwill refund.

Rated 3 out of 5 stars

Limited use

Only of limited use. As others have said,it's a portal to other resources,where you have to pay more. Take out a subscription, take what you want, then cancel.

20 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

We do not like to leave our customers dissatisfied and would love to help you search our extensive database of over 27 million records many of which are exclusive to Forces War Records.

Unfortunately we are unable to identify your account from the name provided on this review and have contacted you for your details via Trust Pilot.

Rated 1 out of 5 stars

Waited 3 months for research only to be told there was a 2 year backlog

I booked a researcher pre-Christmas to look into my grandfathers WW2 war record, and was informed by customer service that this would take up to 90 days. I checked in again in April and was then told that there was a backlog to late 2020, and that my research would not even start for another 6 months. Have requested a refund - an am hoping this will come through without further ado

19 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

Please accept our apologies for the delay in your Researcher work.The normal turnaround can be up to 90 days. However, there have been delays causing some backlogs due to Covid 19 closing archives, many of which are still not fully open.
We are looking at ways to increase our Researcher capabilities to reduce this.

You have however, requested a refund of the £10 payment you had made as a deposit and this has been processed for you today.

Rated 5 out of 5 stars

So far great

So far great! Just re-joined. Hope to use a great deal from here.

10 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

We are here to help, let us know if you need any assistance, via contact us on your account.

Rated 5 out of 5 stars

Searching for WW2 war record of relative

When I asked a question, I did not the expect the Customer Care researcher to do such a thorough job of trying to locate records. The information I obtained on these records was exactly what I had been hoping to find. Thanks for such great service!!

7 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thank you very much for your review.

Our expert Customer Support team always strive to help customers in any way they can.

It is great to hear that they were able to assist you to locate exactly what you were after.

Rated 5 out of 5 stars

A good family history resource

Website is easy to use although the more information you already have the easier it is to narrow down a search. The suggested follow-up records are a bonus

4 April 2022
Unprompted review
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Reply from Forces War Records

Thanks for your great review.

Rated 4 out of 5 stars

Valuable Resource

The site is valuable despite the fact that I haven't yet, found my father who served in the Royal Navy during WWII. I first looked at Forces War Records a few years ago and since then it has improved massively to become a serious resource for family historians.

2 April 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thank you for your positive review.

We are always adding new records, keep checking back for your Father's records.

Rated 5 out of 5 stars

Awesome research tool and friendly

Awesome research tool and friendly, approachable staff! My only recommendation is if it were possible to break entries down into Empire/ Commonwealth/ Dominion nations so that I can look under Australia for example, without having to sift through an inordinate number of British entries? Anyway, nonetheless, you are all to be commended on a wonderful online institution! Thank you so much!
Yours Sincerely, Charles Paul.
Queensland, AUSTRALIA

30 March 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for such a great review and for your suggestions on how we can improve the site for our Australian customers.

Rated 5 out of 5 stars

I have recieved a number records for E…

I have recieved a number records for E Brown but none remotely match my fathers identity.

29 March 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks for your review.

Please contact our helpful and experienced Customer Care team who can assist you with your search and updating your profile to obtain better new record name match emails.

Rated 4 out of 5 stars

Breaking down "brick walls"

Tracing my grandfather's cousin has proved elusive but eventually I found him in the wounded lists. I guess his unit records may be among the burned records that did not survive. Finding my grandfather's records a bonus - the researcher sent me some very singed survivor records. Great service, thanks.

24 March 2022
Unprompted review
Forces War Records logo

Reply from Forces War Records

Thanks very much for your great review.

It is our pleasure to help you make these discoveries.

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