The search options are poorly constructed. Nothing works as a result. This has all the signs of techies who don't understand what they are being asked to achieve, which maps back to whoever thinks t... See more
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You keep sending me the wrong people. I have my Father's A.S.C. M2-034550 number. Just interested in which battles he supplied driving a munitions truck or where he was quartered with families... See more
Company replied
As with other comments, most information is generic, and I didn't find anything new about 4 family members in all 3 services from WW1,WW2, and the 1940/50s. Indeed 1 member who served 10yrs in the Roy... See more
Company replied
Tracing my grandfather's cousin has proved elusive but eventually I found him in the wounded lists. I guess his unit records may be among the burned records that did not survive. Finding my grandfathe... See more
Company replied
Company details
Written by the company
With over 650 million military records, and military genealogy experts waiting to hear from you, we are the starting point for your military family history research.
Contact info
52-55 Sir John Rogetson's Quay, D02 NA07, Dublin 2, United Kingdom
- support@forceswarrecords.com
- forces-war-records.co.uk
1.9
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Thought I would get more than one page
Thought I would get more than one page. The facts on it were already known to me
23 March 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We are sorry to hear that you were unable to locate any additional information than you already on the record you were looking at. Each of the record types will have varying amounts of data recorded, depending on the reason for the original record being created. We may have other information on different records.
We will contact you directly to understand more about this to see if we can help you to find further information
Unique & Exclusive records
I have every membership going - including the Military specialist ones. But I have found records on Forces War Records that do not exist anywhere else!
16 March 2022
Unprompted review
Reply from Forces War Records
Thanks for your great review.
Forces War Records has many exclusive collections.
Very poor service
I paid a deposit for specific research. I had to chase every step of the way. I was eventually told that the researcher allocated to me was no longer working for the company. The company would not assist with expediting the work which had been left hanging for months. Very poor communication and even poorer service. The company should check that its researchers are doing the work allocated; and keep the clients updated; if a researcher "disappears" as here the company should immediately tell the client and offer a new researcher: not leave the client to chase to find out that nothing has been done. I have cancelled my subscription
13 March 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
I am very sorry to hear that you have been left disappointed by our Researcher service.
I will follow this up with the relevant manager and respond directly to you regarding this.
Update - we have contacted you and hopefully resolved the issue to your satisfaction.
Short Research
Thank you for helping me trace family members and war memorial names. Very interesting.
8 March 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We were pleased to help.
Be Aware!
Just because a name appears on the list when you search this site, there may not be any further information available after you have paid.
This happened to me so I complained and got an obviously well rehearsed response about the terms and conditions.
To be fair they have now refunded my subscription, and were very quick to respond.
I don't think these people mean to rip you off, but it can seem like it!
7 March 2022
Reply from Forces War Records
Thanks for your review.
We will always try to help a customer when they cannot find the information they are looking for.
We are pleased to have resolved this issue quickly to your satisfaction and are sorry that you still feel our service deserves 1 star.
I will fill this in when I get their…
I will fill this in when I get their response
7 March 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We are happy to help you with your query. I can see from your account that we responded to you just after you left this review.
A useful supplement to information from…
A useful supplement to information from main-stream providers.
6 March 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
What could we do differently to gain more stars from you?
Very difficult to end membership and payment
When I attempted to end my membership the process for doing so was muddled and very difficult to execute. Since many of your members will be elderly and unable to make their way through, this is at least thoughtless and at worst deliberate.
28 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
I am sorry to hear that you have had an issue managing your subscription. We can definitely help you with this, however I cannot identify your account from the name you have left on this review, so have contacted you via Trust Pilot for your contact details.
Not really very helpful and only very basic
I have tried researching 8 different family members from the Boer war to ww2 and other than the basic information and service numbers I already had it has provided no other information. I'm glad I only signed up for a month!
24 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We are sorry to hear that you were unable to locate the records you were looking for. We have contacted you directly to resolve your issue, hopefully to your satisfaction.
It was very useful but I am not using…
It was very useful but I am not using it enough to justify cost.
21 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We are sorry to hear that you do not have time right now. We will here and happy to help when you do.
I have contacted you via Trust Pilot for your account details (we have more than one registered member with the name you have used on this review) to ensure that your subscription has been stopped as you require.
Not very useful for researching WW2 records.
Made the mistake of signing up for the year, only to then discover that none of my military relatives are on the site. Only then did I discover the comment on the website that states that most of the records for WW2 have still not been released and therefore aren’t available anywhere. Would have been good to have that information before I signed up. Feel somewhat ripped off now.
21 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We do hold over 7 million World War Two records from various sources. These are listed at the following link https://www.forces-war-records.co.uk/ww2-records. Once you have searched for a name you can filter the results by Service Period to narrow them down to WW2 results. We can also assist you to narrow down the results, please contact us via your account. However, you are correct that the full Service Records for WW2 are still held by the MOD as they are Restricted.
Unfortunately we are unable to identify your account from the name provided on this review and we do not like to leave our customers dissatisfied. Please contact us again via your account so we can resolve your issues and adjust your subscription period for you.
UPDATE: many thanks for providing your details via Trust Pilot, we have contacted you directly with options on how we can adjust your subscription period - we await a response from you so we can apply this as appropriate.
The web-site is easy to use and most…
The web-site is easy to use and most informative. It has helped me to build up a good knowledge of some of my military forebears.
21 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review, that is great to hear.
No content, no records, no refund
This site is a scam, you can’t see the information before you pay and they have no real content to share after you paid,
I searched for a name, they found the name, the said I needed to pay before they shared the additional content, there was no content, just the name and service number that I had supplied.
Utter bandits and I’m sure that any positive review will be fake.
21 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
I am sorry to hear you were disappointed with the information found. We will contact you directly via your account to resolve the issue with you.
My request for help to find a soldier…
My request for help to find a soldier was quickly responded to and the FWR support gave me three links to documents relating to the person in question. Thankyou for your very efficient help.
16 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
Our team were very pleased to assist you.
My search for my Great Uncle
I loved being a member, but at the moment I don't have the time to search further and funds are short. I will definitely subscribe again as this is the best, informative, site I have found.
15 February 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
We look forward to welcoming you back.
Excellent way of researching and easy…
Excellent way of researching and easy to use platform. Would recommend to anyone wishing to add the forces side of things to their researching.
14 February 2022
Unprompted review
Reply from Forces War Records
Thank you for your kind review
I was able to find it quickly
I was able to quickly and effortlessly find what I was looking for.
11 February 2022
Unprompted review
Reply from Forces War Records
Thank you for your review. We are pleased to hear that you had a great experience.
Can never find even when service no…
Can never find even when service no added
28 January 2022
Unprompted review
Reply from Forces War Records
Thanks for your review.
I can see you contacted us recently regarding records for an individual and our customer service team located 3 records relating to this service person and also explained how to access the restricted Full Service Records which are still held by the Ministry of Defence.
We never like to leave customers disappointed and are pleased to help in any way we can, so please to let us know if we can assist you further with any additional searches for records.
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