FirstService Residential Reviews 

We have dealt with this company for three neighborhoods, including having served on a board that used this company as property management, and now our most recent experience with FirstService managing our HOA. I would never hire them to manage properties for me based on the most recent HOA experience. They go through admin employees like water, and always pass the buck onto the next person when you have a question. Tickets for maintenance would be left open for weeks, and approvals for construction (even just a play structure being added to a yard) took months with no response (we just built anyway). The staff are nearly incapable. What really gets my blood boiling is that they have charged us $920 in the last two months just to get digital documents sent to our closing company regarding the recent sale for a home in Minnesota that uses them to manage the HOA-- Docs that contain info that is already public about the HOA, including bylaws, and dues. These are outrageous fees for digital downloads of files they already have, as part of the fees we already pay for them to operate our HOA. Calling or emailing to discuss the matter will get you nowhere. They will direct you to the only option, which is to pay these enormous fees on their website, where you cannot control what individual docs you will receive, so if you only need one-- you have to pay for all of them or you cannot close on your house. Our particular HOA is run by two HOA boards, so the fees then automatically doubled on FirstService's website, and they would not allow us to choose one or the other-- had to buy both sets of docs. Then, as if that were not enough, they charged us another $120 for a one page doc stating NO FEES DUE at closing... $120 to state there is a zero balance. The irony and stupidity of this alone, that you would pay a fee to show that you owe zero fees, but especially after we'd already paid over $800 for the "full" disclosure closing packet last month. They needed another $120?? What a shame. This experience would prevent me from ever buying a home with an HOA run by FirstService ever again. This is essentially an HOA buy-out, whether they intended that or not-- and they did not disclose these fees to us at any point before we agreed to become a member of the HOA. This is a dirty way to make money off of people.

Worst property management company ever! We have had them for 5 months and discovered 20 of our bills that have been paid late and we have been charged late fees and they refuse to acknowledge it and reimburse use for their mistake!

This company does not care about condo owners. You are on your own if there is a problem. I requested the correct key to a new mailbox after our mailbox was vandalized. The latest key given to me by the association manager did not work. I was told to call a locksmith. Service is not friendly or solution-oriented.

I lived at Grant Park and FirstService took over as property management a few years ago. Grant Park was a luxury building and sadly no longer is. The carpet is torn and could be repaired but not. GP had beautiful flowers and landscaping - 1st service removed the flowers and shrubs and replaced with plain black dirt. Torn chairs in the party room. They would rather have the HOA have a captial expenditure rather than repair the items. Sad Sad Sad

If I could give this company 0 stars I would. Terrible company to work for. They care nothing about their employees. I worked hard for this employers and got nothing! They are sneaky crooks! NEVER WORK FOR THIS COMPANY!!! They genuinely do not care.

First Service Residential is horrible. They have no transparency and no accountability. You cannot complain because no one responds.

This company will not give you a second chance you're right they're Crooks dishonest and blame everything on you Property Management no good they're not team players they're against you stay away from this company I will not recommend to anyone to work here

Over the last 2 years, our Condo (Heartwood, The Beach, Toronto, Ontario, Canada 🇨🇦) Property Manager, Roberto Lourenco, from FirstService Residential has provided great, supportive service and professional help solving all queries & issues speedily & efficiently.

We feel fortunate, & have very much appreciated, having had such great support… Thank you Roberto.

My strata manager Jas Gill from FirstService Residential absolutely provided such a great service and professional help solving all the issues efficiently.

I feel so lucky and appreciated to have him here with all the residences.

No wonder this HOA reviews are in the toilet.
I am with so much regrets and miserable being in this unreachable community HOA. They sent you one-way email. When you sent/reply them email, they never respond you. When you call them over the phone, it went to someone to leave a message to schedule a call with them. And have to wait for a week for them to schedule for a call. Over a week, still no one call. When I called again, I was told that they have not scheduled yet. W-T-F are they? Seriously!!

Requested to remove a bee hive in front of our house. FSR kept on agreeing to remove but never removed it. Now its active again and becoming a problem for the tenants living closeby.

FSR did not provide a reason for not removing it and keep promising to remove it. No schedule, no firm dates come from them.

A refreshing breath of air with Paul Franzese as our manager at Fairway Point Condo. Paul's attention to detail and his quick action to resolve maintenance issues is something we have never seen before.

This is the kind of customer service they provide to owners who they are frustrated with.

Honestly, I don’t know how else to explain to you.

I am not going to keep arguing over e-mail a 33.00 CAD chargeback it’s a waste of my time.

After working at FirstService Residential HOA for four years, I want to share a straightforward review to help customers and future employees understand what to watch out for:

-For Customers:-

1. **Unfair Fees and Charges:** Homeowners often face unexpected and excessive fees without clear explanations, which can cause stress and frustration.

2. **Confusing Customer Service:** Sometimes, when you call for help, you might get misleading information or feel pressured into accepting things that aren't true, leading to confusion.

3. **Questionable Business Practices:** The company seems more focused on making money than on helping homeowners, with fees that feel unfair and punitive.

4. **Lack of Accountability:** Complaints and concerns don't always get taken seriously, which can leave customers feeling ignored and powerless.

-For Future Workers:-

1. **Negative Work Environment:** Managers create a toxic culture, like making fun of employees in group chats and punishing those who follow company rules.

2. **Broken Promises:** They often don't give promised raises, making employees feel undervalued and confused.

3. **Misleading Information:** Employees might not get the right training on handling customer payments and could get in trouble for doing things by the book. These issues show a serious lack of integrity and honesty at FirstService Residential HOA.

Conclusion: I strongly recommend being cautious about getting involved with this company until they fix these problems and start being more transparent and fair. Look for places that treat both customers and employees better. Your well-being and trust matter.

They manage a Tower Condo in Tampa and mismanaged an expensive paint job at nearly $1M, in conjunction with an Engineer that the board hired to oversee the paint project. Resident and common property damage resulted that the paint company got away with and all allowed. Nice on site manager but regional representative lost respect for how problems were handled.

They looked after one of our properties for 10 years. We trusted them to care for it so never visited the unit. When we took it over to manage ourselves, it was filthy, covered up damage, poor paint job, chipped stone counters, leaky faucet that damaged the cabinet, the kitchen cabinets were chipped in several places.

I sent emails and phoned several times to speak to them about this and received the silent treatment each time. A very unpleasant experience and costly for us. They basically lied about the care for the unit and hid from us when it was time to be accountable. Two months of renovation work and it is near completed.

Do not permit this company to care for your property in any way!

Our lease board application was approved quickly. Taqiyya and 75 wall st super are very helpful and professional. Eva

Booked a move out. Was told there was no fee. Contractor shows up without the key to lock the elevator. Move out takes twice as long.

Two months later, Firstservice charges me for a service I didn't receive. Dispute the charge for four months. They still can't provide a reason why I'm being charged for a service I didn't receive and was told there was no cost for.

First Services Residential is a fraudulent company, Individuals like Emil Filip and Monica Filip are complicit in its corrupt activities. Their actions have led to the destruction of our landscape and the depreciation of unit owners' investments, including the unnecessary cutting down of our beautiful trees. The whereabouts of the funds remain unknown, while the remnants of their misdeeds, such as rotting wood and shoddy paint jobs, continue to plague our community. They demand special levies without transparency or accountability, all while shielding the developer from scrutiny, and we only become aware of issues after the warranty has expired. Additionally, they manipulate the voting and election processes, violating bylaws to prevent community involvement in the council. They only select members who remain silent and do not stand up for the rights of unit owners. Their tactics include harassment and oppression, making it clear that their interests lie solely in their own gain, to the detriment of the community they purportedly serve.

Poor customer Service, wasteful spending