Had an engineer come by to install a new gas metre as the old one was 20 years old Scheduling via the Fuse app was very easy. The engineer, Christos, did a phenomenal job. Super friendly, very efficie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a glitch on the diary booking system within the app that wouldn't allow me to select a date and pay the deposit for a charger installation. I sent a message to Fuse and Dhruv promptly called... See more
Had my smart gas meter installed by Christos I at Fuse. Communication was brilliant from the off, letting me know when he was nearby. Upon arrival Christos was super friendly, professional and quick t... See more
I was most impressed with their triage AI. Plugs was able to respond in 1 minute for a relatively complex issue and within 5 minutes for a much more complex one. It’s the speed of the response that a... See more
Company replied
Company details
- Green energy supplier
- Electric utility company
- Energy supplier
- Solar Energy Company
- Solar Photovoltaic Power Plant
Written by the company
Save with the cheapest electricity tariff amongst legacy suppliers in the UK. See your daily electricity bill, real-time electricity consumption of your home, and where you get your renewable energy from. And more!
Contact info
One Canada Square, E14 5AB, london, United Kingdom
- support@fuseenergy.com
- fuseenergy.com
4.7
Excellent
5K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
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Super happy with the quick customer…
Super happy with the quick customer response & care. Clear and easy App. The pricing & clarity of my usage.
All great !!
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks so much, Jacqueline!
Sounds like everything’s ticking the right boxes — quick support when you need it, an app that’s easy to use, and clear visibility on your usage. That’s exactly the experience we’re aiming to deliver.
“All great” is what we like to hear!
Customer Service
One of the best chat services i've come across. Excellent customer service from Gurbinder.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the great shout, Mr Grint!
“Best chat service” is a big claim — we’ll take that 😄. Brilliant to hear Gurbinder delivered such a strong experience for you.
Really appreciate you sharing this! :)
Good communication before engineer…
Good communication before engineer arrived and great service while he was here. Very clean, respectful, professional. 5 stars for Christos.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the great review, Daniel!
Sounds like everything was spot on from start to finish — good communication beforehand and a top visit on the day. Christos will be glad to hear he left things just as he should: tidy, respectful, and professional.
5 stars well deserved!
Great service and chat facility
Using a chat facility on the site was easy and interactive. My queries were answered professionally and accurately by Joshua Achon, who was very helpful. I'd have no problem recommending Fuse to anyone.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the brilliant review, Graham!
Great to hear the chat worked exactly as it should — quick, clear, and actually helpful. Joshua sounds like he really delivered on that.
And recommending us as well? That’s the biggest win — really appreciate it :).
Very efficient and friendly engineer
Very efficient and friendly engineer, would highly recommend David T
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks Brenda!
Short and sweet — we like it 😄! David’s a solid one, so great to see him getting a shoutout.
Thanks for the recommendation!
Ashvin was amazing honestly best…
Ashvin was amazing honestly best customer service and helped me through every step and just amazing people overall 10/10 good service, fast solution and amazing customer service.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks so much for the amazing review!
Ashvin will love reading this — sounds like he really went all in to make sure everything was sorted and easy to follow. “10/10” and “amazing customer service” is hard to beat 😄.
Really appreciate you taking the time to share this!
Great service
Great service, good customer service nice a clean work...
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks Hyson!
Great to hear the customer service stood out and the work was done nice and clean. Really appreciate you taking the time to leave a review :).
Had a problem and a very helpful human…
Had a problem and a very helpful human not a AI called Jordon helped sort out my problem can recommend this company
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for sharing this!
Love that you called that out — sometimes you just need a real person to step in and sort things properly 😄. Glad Jordan was able to help get everything back on track.
Really appreciate the recommendation!
Alexander was a great help in making my…
Alexander was a great help in making my transition from another energy provider, there were some problems which he managed to sort out for me and I am very grateful.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for sharing this, Mr Oakley!
Switching over isn’t always straightforward, so it’s great to hear Alexander stuck with it and got those issues sorted for you. Makes a big difference having someone see it through properly.
Glad to have you with us! :)
Excellent support provided by Arpi from…
Excellent support provided by Arpi from billing team. I had overlapping direct debits and they helped sort it out in no time.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the great feedback, Saad!
Overlapping direct debits can be a pain, so it’s great to hear Arpi got it untangled quickly. Always good when something like that gets sorted without dragging on.
Appreciate you sharing this!
Superb and quick customer service
Superb and quick customer service, really accommodating when I needed to amend my payment schedule.
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks Aaron!
Really good to hear the team could work around your payment schedule — having that bit of flexibility makes a big difference. Glad it was all handled quickly too.
Appreciate the review!
Hasan was very efficient with…
Hasan was very efficient with installation. He was professional and quick
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks for the review!
Great to hear Hasan got it done quickly and professionally!
Excellent service from Bilal!
Bilal came to install a smart gas and electricity meter and provided great service. He was friendly, professional very knowledgable, and left the areas very clean and tidy after doing his work. Thank you! 💪
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks so much for the detailed review.
Sounds like Bilal really delivered a top-quality visit — from walking you through everything clearly to making sure the install was done neatly and respectfully. That kind of all-round care makes a big difference, especially with something like a smart meter setup.
We’ll make sure he sees this — he’ll really appreciate it!
David T was really good and helpful
28 April 2026
Unprompted review
Reply from Fuse Energy
Thanks Ahmad!
Great to hear David T made a good impression — simple, helpful, and got the job done. Appreciate you taking a moment to share :).
Booking an EV charger installation
Booking an EV charger installation, Dhruv has responded quickly and met all our needs and questions. Very helpful and lovely on the phone too. Thank you.
28 April 2026
Unprompted review
The Fuse Energy Chat
The Fuse chat is quick, informative, offering clear understandable advice.
Been with these guys since Sept-25. So far they’ve done exactly what they said they would, when they said they would, & importantly the Tariff is working very well for us.
What’s not to like!
28 April 2026
Unprompted review
10/10 experience, highly recommended.
Switch over was really quick and simple. Super cheap rates. Nika was super helpful and answered everything quickly and clearly. 10/10 experience, highly recommended.
28 April 2026
Unprompted review
Great service by Ricky A when…
Great service by Ricky A when installing my new gas smart meter.
28 April 2026
Unprompted review
Had the gas meter changed
Had the gas meter changed. Engineer Tim was very helpful and polite. Took shoes off when entering property. Excellent workmanship.
28 April 2026
Unprompted review
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