Fuse Energy Reviews 5,500

Had the gas meter changed. Engineer Tim was very helpful and polite. Took shoes off when entering property. Excellent workmanship.

@Daren Jones
On time, helpful, friendly and clearly explained every step

I ‘spoke’ with Chaya who explained things simply so I could understand and was prompt with actions. I am getting a new smart meter display so very happy that my problem has been solved. Thank you

Munver was friendly and helpful. He called to give a time of his arrival and did arrive at the time he said. He very neatly replaced our gas meter and showed us how to use it incase of an emergency or if a manual reading was required.
Really pleased with the job and would highly recommend as the service we received was great!

Peter. F was perfectly on schedule, friendly, good laugh and very professional.

This was a very tricky job due to location of the meter and he absolutely cracked on and did it without hesitation. Would highly recommend.

Overall, fantastic company, amazing customer support and would highly recommend the engineer and the company.

Excellent customer service from Abdul when my smart meter lost connection to the gas supply. Kept me up to date and system eventually reconnected.

Really happy with Engineer Erimiys service, very professional and respectful, got the job done in no time.

Excellent Service - online query answered in a couple of minutes by Ram and my query was handled really quickly. Really happy with the help and advice.
Fuse have provided a great service since I made the switch and I am very happy that we did.

I recently scheduled a gas and electric smart meter installation with Fuse. They were supposed to be done on the same day but unfortunately due to a parts shortage, only managed to get the latter installed (last week). The gas meter installation ended up being today. That was my only qualm as I had to be home for another day. Nevertheless...

A lovely gentleman - Christos I. arrived within the stated timeslot given, introduced himself and showed me his ID before setting foot inside. He was also mindful of taking off his shoes before he came in. Overall he was very very thorough, double checking every thing before he left - cooker, boiler, fireplace etc. He walked me through everything, advised what I should do if I smelt gas etc.

From the outset he told me how long I should expect it to take (he did it way under time anyway) and also answered some other queries. He also linked the gas and electric meter so I can get the smart display. He was friendly, courteous and affable. Job well done Christos. Keep it up! Fuse has a keeper with this one!

First time I've used Fuse and very impressed with their service.
JohnPaul the engineer advised ETA and arrived as indicated. Friendly and got on with the work required. Explained everything he had done.before he left.
Would recommend the service from both Fuse and JohnPaul.

Jinan and Fuse were excellent during our switch. I had some very specific queries that were dealt with immediately. Seamless and enjoyable

I have recently been speaking to Fuse Energy for the installation of an EV charger and couldn't be happier. The process has been super simple and efficient with no hidden costs but the main thing has been the excellent customer service.

Ashvin has been my contact throughout and he couldn't have been more helpful and efficient. Following up to get matters resolved and helping me navigate a slightly unusual situation whereby my company were paying for the install. He has kept me up to date throughout the process, always at the other end of an email or answering the phone whenever I rang. This truly is exceptional customer service! A++++

Relatively new to Fuse. I have tried through two other energy companies to get a broken smart meter replaced, and Fuse got it sorted out.

Bilal was the engineer who attended, and he was a thorough, tidy worker, and he was a pleasure to deal with. Great customer service so far.

MOHAMED WENT ABOVE AND BEYOND TO HELP ME TODAY HE WAS ABLE TO HELP ME INSTANTLY WHEN I HAVE HAD LITTLE OR NO SUCCESS IN THE PAST.
HE SORTED MY ISSUES OUT VERY PROFESSIONALLY.
THANK YOU SO MUCH MOHAMED.
DAVID

I have been with Fuse Energy since 2023. I just think they are so good. I have never had a problem contacting them if I have a query. They are very helpful indeed. I would most certainly recommend Fuse Energy.

Most of my interactions, including today, with Fuse have been good. Humans have been helpful and the AI, Plugs, is clearly top notch, very human-like. On the down side, I have needed fairly frequent contact with them as I find their online app rather quirky, lacking intuitiveness and doesn't work sometimes.

Keneisha came and fit my meters, she was very pleasant and friendly

Hasan the Engineer was quick, polite and efficient when replacing my faulty electric smart meter.

We have been with Fuse for over a year now. Very smooth onboarding process and user friendly app.

We had to resolve a query today due to an account change and the customer service couldn’t have been better. Yash was patient, responsive and very helpful. It was a complicated matter but he provided regular updates throughout the day. Really pleased with the service!

Dhruv was very helpful, all requests sorted in time. Thanks Dhruv.