Futura Direct Reviews 575

Good service, fast delivery and product was as described and good quality. I would use this company again.

No problem with the actual service, but over £12 for a replacement knob for an extendable hedge trimmer, strikes me as excessive.

Received battery and charger on time and working perfectly

4 months after purchasing a product from Futura Direct I realised I didn’t have an instruction manual.
I contacted them & received a duplicate manual within 24 hrs.
I would recommend.

Cheaper than other sellers, ease of payment

My order was sent to the wrong address, my previous address, despite me telling Futura about my mistake within an hour of placing the order! Awful.

We bought an item called the Purus King size Electric blanket from Futura and after about six months it stopped working. The Blanket was still under warranty so I emailed Futura regarding this. There were no quibbles and within a few days we received a replacement. We were very happy with the outcome and the pace at which the company acted to keep the customer happy.

Great product. From order to delivery all very efficient and quick. Would recommend.

Electric throw

Great price and quick delivery. Good quality 600D

After cancellation of an order no refund forthcoming,unable to get reply to 3 emails requesting refund.
Stay well clear.

We bought a furura electric radiator FAH1000-2 after installing it we tried to programme it but the manual was unclear, excessively complicated and frustrating. After 4 days and many clever heads trying to work it out we are still no wiser. The you-tube video was not useful either. I'd advise avoiding this product

Impossible to get a refund. No contact number, only a form. Received 3 radiators on 9 Jan, and still waiting for someone to reply to me re a DPD collection for my return.

Quick delivery & an excellent customer service!

The control worked well for a few days but then it jumps down to 0 when I am using it. When it’s just sitting there, it stays on 😕

Update: it cuts after an hour
Update 2: no matter the setting, it flashes E. so it flat out doesn’t work now

Delivery was slow, Evri sent email's within minutes of each other stating different times after the first delivery was postponed. Nothing against Futura Direct, the item was as advertised and at the right price. delivery let them down.

My parcel arrived as stated, and was kept informed about it ..

These people are non exsitent can't get through to them no response got faulty heater can't get it replaced or refunded must be scammers people don't use this company stay well clear see other people's experiences must be pretty bad stay clear. Get professional people to pay them a visit I thinks they well soon answer then I assure you. You liars I only reported on 11 January 2024 you better own up.

I am someone who has bought 10+ heated overthrow/blankets from this company as gifts. I have been purchasing them for over a year and they are the largest thickest blankets going in comparison to places like Argos. The measurements were 180x130cm. The controller is v easy to use too.
My only niggle is out of the 10-15 purchased 2 have stopped working. It was then we realised the plugs are converter plugs. Those two blankets were purchased a year ago. I have purchased the controller separately which seems to have done the trick.
The delivery is quick. I’m hoping there’s no faults in the long run with the newer purchases.