Gallagher Bassett Reviews 

Took over my reactive claims claim 2 weeks ago today and was paid this morning from hospital insurance in Turkey! Really don’t no what the bad reviews are for 🤷🏻‍♀️thank you!

Just tried to claim back money for hotel room cancellation. Was told I had filled in the wtong online forms & contacted the wrong insurer, whilst call handler & colleagues in the background could be heard laughing. After assuring the call handler that I hadn't, I was given another website to fill in my forms & download evidence for them to send back to them. When I asked why they couldn't just deal with that themselves, they said it was because there forms didn't have the cancellation option on it. They made it sound like a complicated process, which, I guess was their whole point. Laziness came to mind, even whilst I was waiting over 1/2 for them to take my call.

If you are reading reviews to purchase insurance DO NOT use this company.
Originally the claim was dealt with reactive claims and submitted in July. It’s now October and i’ve only just got a decision. Unfortunately i lost my nan, the week before i was meant to fly. Her funeral was during the holiday time hence why i made my claim. They’ve chosen to not pay out even tho my circumstances was more than valid!

I would rate the company zero stars if it would exists. Asking for the same documents several times from different colleagues. It is very repetitive and you get to the point it is a scam. I pay the insurance through my company for year and never claimed anything. I had a medical issue with my daughter in Greece and the claim is not going to any good directions.

A few days ago they asked me to ask the GP to fill in a form (a new one, what previously was never mentioned). NHS is not filling forms for free, they charge 100 pounds for it and I have to wait 6 weeks!

The meanwhile they have not even approved my claim, but they ask me to pay for something extra.

Do not use them!

Co plate waste of time even there gold polices cover absolutely nothing , wasted my money .does not cover travel delay, covers pretty much nothing .pointless

Delay delay delay. I suspect they are rewarded for creating delays in paying out. Incompetent people and terrible processes. Without constant chasing I'm convinced I would have never received anything. Most people you're allowed to speak to (call handlers) are useless - all they do is log your enquiry and then typically nothing happens. You cannot speak to someone less useless (i.e. a claims handler) although I'm not sure they'd be much better. Perhaps they're so slow to answer the phones because all their staff are tied up copying meaningless platitudes into Trustpilot against every single negative review (of which there are many).

Even when I eventually received a payout it was incorrectly calculated and I had to re-enter the hellish circle of communicating with this company.

People need to be aware that this is the claims handling company used by Holiday Extras so as far as I'm concerned they are also complicit and should also be avoided. I'll be writing a similar review for them next.

[Update following the predictable meaningless platitude response]: 1. There is one competent call handler: he's called Viv, my comments above do not extend to him. 2. When the claims handling team attempted to correct the payout error I referred to above, even the correction was wrong. This is like a badly-written comedy sketch.

This company is staggeringly incompetent and unprofessional. I have been waiting to have my claim settled for nearly 5 months. I have made an untold number of calls to CSA and just get promises that someone will contact me but nobody does. Now I have put in a complaint to the underwriter, Zurich, and am expecting to be ignored by them also.
There have been two attempts already to settle my claim but they have still not fully paid me. I have pointed out their error but they insisted they are right (I think I know what I have paid!). They emailed to say get in touch if you disagree. I have but it just gets ignored (at least 3 calls made over two weeks). I have itemised in detail in an email why they have got it wrong but have had no response.
This is just a simple claim for a cancelled holiday. God help you if you have a complicated medical claim. Honestly, this company should not be in business!

We have been trying to claim on our travel insurance since early July. The online claims portal does not appear to work. We have put the claim through twice, emailed it twice and even sent a copy in the post. As someone else has mentioned, delaying tactics. We have sent the information so many times and via email they still ask for the same information that has already been sent. Each email is sent from a different operative and they obviously don't know what each are doing

Long phone queues, unhelpful staff, and a portal that shuts early so you can’t upload documents. They keep passing you around and make the whole process feel designed to avoid paying out. Even for a small claim, they were a nightmare. I would not recommend this company.

Awful company! delaying tactics galore, then dont pay out. Absolutely pointless getting a cancellation insurance policy with them, they wont pay. steer well clear.

Stay away from this company AT ALL COSTS!!
. I have had such a traumatic time dealing with them
They have used every delaying tactic possible to delay any payment due
I had a medical emergency and my treatment has been shocking and they have only added to the trauma suffered and now months later still quibbling over basic costs
I am now in the process of referring to the ombudsman to try to get resolution
so please do yourself a favour and avoid

Attempt to claim but no answer/response from them. So disapointed cannot trust any of these useless companies. So sh*t. This was via insure and go policy

There is good reason their ratings are 1.7 on the BBB even though they have an A+. GB is effective as evading cals and replying in a timely manner and are it very clear they will get back to you, when and if they want to. So if you are dealing with them, just know you need to add to your planner to follow-up with them regarding yours assets because they are good at covering theirs, but maybe not so much yours!

If I could give zero I would.

I have been waiting 3 months for a holiday cancellation insurance claim to come through. It was accepted initially but not all the payments were recognised. This was in June

I then re submitted all of the payment info

I chased 4 weeks later and was told Sorry, we received everything but didn’t process it.

I’ve now had confirmation that I will be paid for the claim but once again not all the payments I made for the holiday have been accounted for.

Back to square 1

This is terrible

I need this forwarded to the CEO

Yesterday after minor surgery last week I was told ive got cancer so ive had to cancel my holiday the young lady who delt with my insurance claim couldn't have been more helpful she was fantastic so understanding she helped make a bad time for me more easy thank you so much

Trying to get hold of someone...... on hold for over 30 minutes at position number 1.

Registered online, System took my name for all party members instead of their own name. tried to get it changed and was told I would have to submit the claim in the wrong name and then call up to correct it.

Utterly shambolic... terrible technology and customer service

If I could give this company a zero, I would. I ordered a desk from Wayfair and FedEx delivered it. When I received the box, it was lying on the ground. The handyman that put the desk together found a sprinkler head sticking out of bottom of box. I completed a claim and it was sent to Gallagher Bassett. They denied the claim. They said the delivered box did not break the sprinkler head. The sprinkler head was sticking out of the bottom of the box! This company is horrible and will do everything they can to get out of paying for damage.

Update: Two days after submitting review on Trustpilot and the BBB, I received a phone call from a supervisor at Gallagher Bassett. I explained the situation and received a reimbursement check for the damaged sprinkler head cost in 7 days.

Shocking treatment. My son, daughter and I went to Costa Rica to celebrate me being in remission from stage 4 cancer. Unfortunately, we got bad food poisoning which meant we were hospitalised and on a drip. We were insured with different companies. Mine and my son's insurance companies paid up within a month. My daughter bought Virgin insurance - Gallagher Bassett- who have reimbursed my daughter only a tiny fraction of what she is owed, and seem to have washed their hands of her claim - not answering any emails for more than nine weeks. She is exhausted so I am now trying to ensure the insurance claim is honoured. I will certainly take this to the Financial Ombudsman Service if they won't pay up.
Update: 19th August: I immediately contacted Gallagher Bassett on the email they provided in their reply. I have still not had a response.

It shocks me that this company has such a low rating!
Every step of the way I had guidance throughout and on what information I needed to provide. Getting through to the company ia telephone wasn't a problem, there were no long hold times and everyone I spoke to was very helpful. Faye the lady who emailed me was very empathetic and dealt with my case in a very caring manor.
It took less than a week from me providing all the correct information to the money being in my bank account.
Would 100% recommend this company!

Got insurance through coop holiday insurance having no idea they use these people. Had to claim and sent all docs. Got an automated email saying its been sent to authorisers to be paid. After 3 weeks no emails etc so i rang to be told they tried to.pay but even though they knew it was hsbc and my account number they said the sort code was wrong. Even though they new it was hsbc. The correct sort code was issued again and again its been a week with no emails etc. I rang several times to be told its with the authorisers and they have no idea how long it will take or have any idea what happens next. Emails have been ignored and I will be taking it to the ombudsman.