Gallagher Bassett Reviews 

poor response and just, have delaying tactics, call center tries its best but adjusters are not avaliable even on their direct line, more so the have a 48 hour turn around time for call once you go through the call centrem because it is documented and the want to say the did revert the will call back in the nick of time if you are lucky otherwise the do not care a hoot! Truthfully its a shame to the companies that they represent,

My travel insurance is covered by Gallagher Bassett A &H Claims, 3rd Floor, 48 Felaw Street, Ipswich
IP2 8PN.
My travel insurance is bought through Trailfinders. On September 5th 2025 , I sent Gallagher hard copy claim forms for travel that was disrupted due to illness. After not hearing anything after several weeks, I have been chasing up this up vi telephone and have sent all the claim forms in via email THREE times now. I have also called TWICE and been told it would be dealt with in a few days. Still nothing. Is this yet another insurance agency that will not pay up. Does anyone know who I should contact with regards a small claim court so I can finally receive the monies owed.
Thank you Rebecca

I don't understand how such company can legally work. They are a scam

Gallagher Bassett and Reactive Claims
I flew home on day 3 of a 10 day holiday due to a family bereavement and I supplied all evidence needed. No response after 1 month from Reactive Claims. I spoke to Allclear Insurance who informed me they have stopped using them and referred me on to their new partner Gallagher Basssett. AllClear asked for prompt resolution which I had but only a 1/5 of my holiday was refunded. I asked AllClear to contact Gallagher to review the miscalculation. A month passed and nothing from Gallagher. I contacted AllClear again and asked to make a formal complaint. They did so that day and also issued a formal complaint to Zurich who oversee Gallagher. Within 2 days Gallagher recalculated the correct amount. I am with AllClear Insurance - Gold as recommended by Which. Shame Gallagher needs pushing...though AllClear are very helpful. I wonder why they use them - surely AllClear want to maintain not ruin their 5 star reputation. Given such a simple claim, it doesn't fill me with confidence for anything more complex.

I am writing to express my profound disappointment and dissatisfaction with the handling of my claim, following a slip and fall incident. The disrespect and misrepresentation of facts by adjuster Lafayetta are unacceptable and necessitate immediate attention.

Firstly, I was deeply offended to find that my name was incorrectly written in official correspondence. While this may seem a minor issue, it reflects a lack of attention to detail and a general disregard for me as a person. This error set a negative tone for all subsequent interactions.

More significantly, I am appalled by the adjuster's assertion that my injury was my fault. This claim is not only baseless but also contradicts the clear evidence of negligence on the part of the MBTA employee responsible for ensuring the safety of the premises.

The incident occurred because the employee, tasked with placing a wet floor sign, was instead in a closet using her phone. This dereliction of duty directly led to the hazardous condition that caused my slip and fall. To ignore this fact is a gross misrepresentation of the truth.

Furthermore, the adjuster's attempt to shift blame onto other visitors present at the time of the incident is equally unfounded. It had been raining for a considerable period before my arrival at the station, making it the MBTA's responsibility to ensure that appropriate safety measures were in place well in advance.

The failure to do so constitutes a clear breach of their duty of care. The adjuster's attempt to deflect this responsibility onto innocent bystanders is both illogical and insulting. I find it deeply troubling that your adjuster has chosen to ignore these facts and instead fabricate a narrative that absolves the MBTA of any responsibility.

This behavior is not only unethical but also undermines the integrity of your company.

Very friendly, supportive and empathetic call staff. Never longer than 10 min wait. Process was about 8 weeks in total. Sporadic email updates. Expect a week between each evidence submission. Favourable outcome achieved.

I took insurance with All Clear Travel Insurance. Whilst on holiday I had to see a doctor. I was a bit apprehensive on making a claim when I returned. I did make a claim online and submitted all my documents. An Agent called me two days after submission to clarify certain points and said that he was going to pass this onto payments. Speaking with the Agent put my mind at rest. Within five days after submission the money was returned to me. This was very good service provided by yourselves Communication was brilliant and put a bad situation into positive.

I have just started a claim with my insurance company, which is going to he dealt with by Gallagher and Bassett. My call was taken by Marni and I can honestly say she was outstanding. Couldn't do enough to put me at ease and manage my expectations. She was very kind, knowledgeable and a 5* employee of this company. I totally recommend her Manager too, Finn, who was on hand. All in all, a great company with excellent staff. Every business needs a Marni..she needs to be very proud of herself.

My calls and emails have been ignored and have been waiting 2 months now for my claim to be resolved , avoid dealing with this company, they just won’t pay out for valid claims and incorporate stress and upset whilst trying to resolve matters, I was told someone would be in touch, but I am still waiting , the email address Gallagher Bassett you wanted me to contact you is invalid, and would appreciate if someone from your company actually responds to my calls

ON 5/7/25 I WAS TRAVELLING DOWN A MAIN ARTERIAL ROAD IN WALES GOING ON HOLIDAY. THE ROAD ALL OF A SUDDEN WAS CLOSED OFF COMPLETELY IN BOTH DIRECTIONS BY WORKMEN RESURFACING THE COMPLETE ROAD. ALL SMALL TRAFFIC WAS DIVERTED UP A ROAD NOT FIT FOR PURPOSE. TRAVELLING ALONG THIS DIRT TRACK I RECEIVED POTHOLE DAMAGE TO MY FRONT NEARSIDE TYRE, I TOOK A PHOTO OF THE DAMAGE AND ALSO THE BILL FOR REPAIR AND FORWARDED IT TO THE COUNTY COUNCIL CONCERNED . THEY REPLIED AND INFORMED ME THAT THEY HAVE FORWARDED IT TO THEIR INSURERS GALLAGHER BASSETT.
SINCE ENGAGING WITH THIS COMPANY I HAVE BEEN INVOLVED IN AN EMAIL PING PONG ASKING THE SAME QUESTIONS OVER AGAIN AND LOTS OF DELAYING TACK TICKS WHICH HAVE ALREADY BEEN EVIDENCED BY PREVIOUS REVIEWS.
I EVEN TRAVELLED A 300 MILE ROUND JOURNEY TAKING 6 HOURS OF MY DAY PLUSE FUEL TO PHOTOGRAPH THE POT HOLES ( WHICH STRANGELY HAVE NOW BEEN REPAIRED) AND STOOD ON THEM AND PROVIDED THE WHAT 3 WORDS TO ASSIST AND SENT THEM TO THE CLAIMS ADJUSTER
I RECEIVED AN EMAIL 0945HRS 10/10/25 OFF THE CLAIMS ADJUSTER AGAIN ASKING TO MARK THE EXACT AREA OF THE DEFECT WITH AN X. I WAS SENT A PHOTO ATTACHED TO THE EMAIL FROM THE CLAINS ADJUSTER SHOWING THE REPAIRED POTHOLE?
I EMAILED STRAIGHT AWAY ASKING FOR THE CONTACT DETAIL OF THE MEMBER OF STAFFS MANAGER AS THEIR WEBSITE STATES. COULD SEE THAT MY EMAIL WAS OPENED BY THE CLAIMS ADJUSTER BUT STILL HAD NO REPLY,
AS PER PREVIOUS ENTRIES ON THIS SITE I HAVE EMAILED THEIR FEEDBACK DEPARTMENT. EMAIL NOT EVEN OPENED
SUPPOSE MY NEXT STEP IS THE OMBUDSMAN AND I WILL GET THE GENERIC CUT AND PASTE REPLY FROM GALLAGHER ATTACHED TO THIS REVIEW.

Gallagher Bassett took over my claim from another company.
I had to place more than one claim.
As they failed to note the original claims number it caused issue.
They also told me I was going to be paid, but one of the claims was to an incorrect value, again due to the change over.
I called them to report the shortfall & no payment was made.
However, when I called to chase, I was told that I'd been made the short payment. I have since sent a copy of my bank statement as proof of non receipt, and received no response.
They need an area, in which you can review at what stage your claim is at.
My problem could have been nipped in the but if I could have seen what my payment was , before they made it. As it was I received the email the day they supposedly paid me
They are very slow to act. If they insist I have been sent this money, I will take this further wuth my banks help

Worse company I have ever delt with am disable and the discrimination from there staff is shocking sent all evidnace and still told I can’t claim I have email there ceo and complaints but will look at taking it further

Not fit for purpose.

This company are will fully incapable of settling a claim and engage in endless delay tactics in order not to settle in timely fashion. I presume they get a kickback from Zurich etc for delaying payment or making people give up and abandon a claim.

I will be reporting them to the Financial Ombudsman forthwith and encourage anyone else to do the same.

Took over my reactive claims claim 2 weeks ago today and was paid this morning from hospital insurance in Turkey! Really don’t no what the bad reviews are for 🤷🏻‍♀️thank you!

Just tried to claim back money for hotel room cancellation. Was told I had filled in the wtong online forms & contacted the wrong insurer, whilst call handler & colleagues in the background could be heard laughing. After assuring the call handler that I hadn't, I was given another website to fill in my forms & download evidence for them to send back to them. When I asked why they couldn't just deal with that themselves, they said it was because there forms didn't have the cancellation option on it. They made it sound like a complicated process, which, I guess was their whole point. Laziness came to mind, even whilst I was waiting over 1/2 for them to take my call.

If you are reading reviews to purchase insurance DO NOT use this company.
Originally the claim was dealt with reactive claims and submitted in July. It’s now October and i’ve only just got a decision. Unfortunately i lost my nan, the week before i was meant to fly. Her funeral was during the holiday time hence why i made my claim. They’ve chosen to not pay out even tho my circumstances was more than valid!

I would rate the company zero stars if it would exists. Asking for the same documents several times from different colleagues. It is very repetitive and you get to the point it is a scam. I pay the insurance through my company for year and never claimed anything. I had a medical issue with my daughter in Greece and the claim is not going to any good directions.

A few days ago they asked me to ask the GP to fill in a form (a new one, what previously was never mentioned). NHS is not filling forms for free, they charge 100 pounds for it and I have to wait 6 weeks!

The meanwhile they have not even approved my claim, but they ask me to pay for something extra.

Do not use them!

Co plate waste of time even there gold polices cover absolutely nothing , wasted my money .does not cover travel delay, covers pretty much nothing .pointless

Delay delay delay. I suspect they are rewarded for creating delays in paying out. Incompetent people and terrible processes. Without constant chasing I'm convinced I would have never received anything. Most people you're allowed to speak to (call handlers) are useless - all they do is log your enquiry and then typically nothing happens. You cannot speak to someone less useless (i.e. a claims handler) although I'm not sure they'd be much better. Perhaps they're so slow to answer the phones because all their staff are tied up copying meaningless platitudes into Trustpilot against every single negative review (of which there are many).

Even when I eventually received a payout it was incorrectly calculated and I had to re-enter the hellish circle of communicating with this company.

People need to be aware that this is the claims handling company used by Holiday Extras so as far as I'm concerned they are also complicit and should also be avoided. I'll be writing a similar review for them next.

[Update following the predictable meaningless platitude response]: 1. There is one competent call handler: he's called Viv, my comments above do not extend to him. 2. When the claims handling team attempted to correct the payout error I referred to above, even the correction was wrong. This is like a badly-written comedy sketch.

This company is staggeringly incompetent and unprofessional. I have been waiting to have my claim settled for nearly 5 months. I have made an untold number of calls to CSA and just get promises that someone will contact me but nobody does. Now I have put in a complaint to the underwriter, Zurich, and am expecting to be ignored by them also.
There have been two attempts already to settle my claim but they have still not fully paid me. I have pointed out their error but they insisted they are right (I think I know what I have paid!). They emailed to say get in touch if you disagree. I have but it just gets ignored (at least 3 calls made over two weeks). I have itemised in detail in an email why they have got it wrong but have had no response.
This is just a simple claim for a cancelled holiday. God help you if you have a complicated medical claim. Honestly, this company should not be in business!