Gallagher Bassett Reviews 

Enough is enough I will be emailing the above to suggest a full investigation into travel claims handles by Gallagher and Bassett.
To clarify
1/ Uncontactable to discuss a potential cancellation claim or reschedule of trip due to being unavailable Friday Evening to Monday Morning.Leaving the customer to make decisions on cancellation when advise was needed.
2/ Web site would not accept my address or post code to make an online claim.
3/ Repeated calls at No1 in the queue never getting answered.
4/ Emails for help not replied to.
5/ Complaints email not responded to in 7 days.
6/ I have confirmation email from Able 2 Travel of their frustration at communicating with Gallagher and Bassett.
7/ When you get a contact to submit a claim they just keep coming back for more information or querying information although the customer is at fault.
8/ Initial told don't need a medical certificate from GP as patient in hospital, then you do, I pay £50 to the GP then to be told it is not verified but on my wife's NHS app.
9/ Trying to find any reason possible not to settle a claim.
10/ How many more cases of claims not being settled a freedom of information is needed to verify.
11/ In such medical cases compassion, customer care, and assistance should be offered.

I am stressed angry and had enough, what type of company are Gallagher and Bassett ? A full investigation will find out

sent every thing they asked for sometimes twice over the more i sent the more was wanted.I also spent £70 for doctors note. so in desperation i aske make offer deny my claim so i can seek legal advice ther answer was ignore emails and stop me asking on site but i will not give in thanks

My name is Maria Castro, and my claim reference is UK841818.

After 1 year and 4 months of providing all requested documentation and information, I accepted your final settlement offer to avoid further delay. I was explicitly informed that payment would be on the week of 2nd December.

It has now been two weeks, and:

No payment has been received

No confirmation has been provided

No response has been given to my follow-up communications

This delay is unacceptable. The settlement was agreed in good faith, and the funds are required to cover documented losses already incurred.

Please confirm in writing within 48 hours:

The exact payment date

The payment method

The reason for the delay

I just want to put this behind me, and I don't want to escalate it to Oudsman, I just want to put this behind me

Please treat this matter as a urgent , I need this settlement to be paid out to cover losses, money I don't have in my pocket.

Kind regards,
Maria Castro

I was very sceptical about my travel insurance claim after reading all the negative reviews. But after a slow start struggling with the claims portal and no contact from GB. I decided to contact Just Travel who I had taken the insurance out with. They replied very quickly and told me they had contacted GB and they would be in contact. Same day Renata from GB contacted me explaining the insurance claim and telling me that they have approved the claim. 4 days later the money is in my account all sorted . You need to be patient with them but I can say GB were very efficient and a big thanks to Renata for sorting the claim out.

Due to a serious underlying medical issue I have a pretty expensive annual policy with All clear. We had a 20 hour delay on our recent trip and looking at my policy I could claim for £50 each for my partner and myself. Not big numbers but I thought I would submit a quick claim as it should be nice and straight forward. The claims processing company is Gallagher Bassett. I have now spent a couple of hours in their portal submitting the various information only to be met (twice) by the spinning wheel of death so I can't submit the claim. This is not a IT issue at my end. I give up. I can't spend anymore time attempting to make a legitimate claim.

Just made a claim for a missed port on my All clear policy . Do not understand so many poor reviews?
Handled swiftly and paid out in 13 days !
I completed my claim on the on line portal with ease and had been kept upto date via email as to the progress of my claim .
Great service provided by this company ! Can only assume negative reviews so high as most people leave negative reviews if a claim not been successful and those successful claim people do not bother giving positive reviews as already have a good result??
Excellent experience here 10/10
Thanks for your support...

If I could give this company 0 stars I would. Please believe all the negative reviews on here and on Google. This company is the WORST EVER. HOW PEOPLE CAN BE ALLOWED TO CARRY ON LIKE THIS IS BEYOND ME.

LIKE THE OTHER REVIEWERS ON HERE, I HAVE PROVIDED ALL THE REQUIRED INFORMATION ON MANY OCCASIONS AND YET ALL ONE GETS IS A DEAFENING SILENCE FROM GALLAGHER BASSETT! THEY DON'T EVEN ANSWER THEIR PHONES. A PARTICULAR SO CALLED TEAM LEADER, CLAIRE IS THE WORST EVER. IT SEEMS THEY ALL CAN'T READ. I'M DEFINITELY TAKING THIS MATTER TO THE FOS. SHAME ON YOU GALLAGHER BASSETT AND PLEASE TO EVERYONE ELSE, BELIEVE ALL THEIR NEGATIVE REVIEWS AND AVOID THEM LIKE THE PLAGUE.

I cracked a tooth at McDonald's restaurant and they work through this company for medical reimbursement. Not only was McDonald's management unhelpful, this company is AWFUL. First agent seemed like a PT worker uninterested in follow-up. Second work was compassionate but no results yet more than a YEAR after the event!

Made me run around for weeks with endlessly prescriptive instructions to gather documents. Dealt with a new person every single time.

After weeks of this, I've been told that the actual neurosurgeoun who has diagnosed and treated my husband, and verified the medical documents is now inadequate. We must apparently find a GP to fill the entire form again.

It feels like this process is deliberately made as endless and difficult as possible, to find excuses not to pay out a valid claim. I am also raising a concern with my company, on this being the travel insurance partner. We deserve better.

My claim has been has not been finalised even though they have all the information they asked for. I have emailed numerous times but not received a response. I called yesterday and they said a claims handler should be viewing my case yesterday as it had been over the alloted time and they should contact me. But still nothing. I dont know what else to do.

Had an accident my local council accepted responsibility for in February. They referred the case to this company. Finally got a small settlement in October. Some weeks I had to call and email each day and still no reply. Ask for the same document again and again just to stall things. Im sure my offer was well below what I may have got but was exhausted by the whole process. I see why companies use them as they confund and delay claimants to the point of almost dropping the cases. Honestly the worst people I have ever had to deal with. My 'handler' was Bethan. 2 weeks of daily calls and emails and she never acknowledged one. I hope I never have the misfortune to have to deal with this company again.

Am currently trying to get two claims through on one holiday policy with the Co-op!!
Have to use this company now, Gallagher Bassett. How on earth is this company still operating?
1. Too many people giving conflicting info.
2. Too many excuses given, eg not received sent documents, not received emails, not received the claim, not received responses to their correspondents, not received enough details.
3. Having to explain the whole story everytime you eventually get through.
I have just notified them online that I intend to go to the Financial Ombudsman mid December unless the second claim is resolved....but, yesterday, got a phone call telling me that they are still waiting for documents from the first claim (sound familiar).
This company needs investigating, and, as for the ,Co-op who we associate with caring for their customers, they need to disassociate themselves with this company or they will be associated with unfairness which will impact on them. Have spent hours and hours calls, emails, filling in duplicate claim forms.
I now have the unfortunate task of adding this secpnd mess to my initial claim and then send the whole lot to the Ombudsman. Never use insurance companies who use this company for claims. BEWARE, you never resolve it. Went on holiday 9.9.25 - still ongoing. Appalling.

Just want to say (despite all the negative reviews) my Cancellation claim (All Clear Insurance) for a Cruise was settled promptly and efficiently without any major delay. It’s important to provide full details and documentation requested.
Thank you Gallagher Bassett !!

Shocking. Paid £40.50 for insurance off this company. They didn’t pay a penny out despite me having the following happen - 14 hour flight cancellation, no food when in the airport, no hotel… not a thing. You would think £40.50 got you some compensation… not at all. They refused everything. It’s companies like these that need shutting down. Wish I checked the reviews of the company before booking. What a shocking set of reviews they have, says a lot! I will never book with Loveholidays again due to this… if I ever hear this companies name again I will run away screaming so everyone can hear about them.

Update : I emailed the company as requested on the same day. I still have heard nothing back. Today’s date is 16/11/25

Final Update : The company have not changed their minds and are unwilling to support me at all. I have re read the insurance policy and I cannot believe how bad of one it is! This policy for £40.50 does not cover anything for someone being stranded in Greece for 14 hours without food / accommodation. It does not cover an airline refusing to fly because of a runway being unavailable and also doesn’t cover you for pretty much everything. I admit this is my own fault for not reading it in great deal but my god it’s awful insurance for £40.50. Daylight robbery. Avoid at all costs… even £40.50! I will never use them again.

Claim for medical expenses totalling several thousand dollars onboard a cruise and a separate claim under Cruise cover for cabin isolation and loss of several ports was handled by Gallagher Bassett efficiently and expeditiously. Telephone calls were answered quickly and dealt with professionally by all staff. Top tip. Ensure you have all required documentation when you make initial claim online. I was unable to upload them so took copies and sent recorded delivery with an accompanying letter.

There were some delays in receiving the compensation but eventually the full amount was paid. Good customer service as well.

If there was an option of zero I would select it!!! An absolute joke of a company. I have been chasing a claim regarding my parents for weeks. Firstly takes almost an hour to get through then you get fobbed off and told decision not made yet. After reading these reviews. I will be contacting consumer helpline for advice and if unsuccessful will take them to small claims court without any hesitation I will fight all the way and make sure the public are made aware of this company. I will be contacting Insure and Go today to get them to take them off as broker and to inform them of there reputation!!! Been in contact with BBC watchdog would urge anyone in similar situation to contact them also. Upon speaking to Insure and Go this morning Gallagher is the only broker they use.

I haven't received any compensation even though the adjuster assigned to my case refused to give me an explanation. My work put me on medical leave, so I can't work, but i feel so terrified because you can't pay bills with hope. The communication has been so fragmented, I have no idea who to reach out to for some help recovering my owed wages. If you hurt yourself at work, beg your employer to use anyone besides this company

Just had my claim rejected by this company!
I had booked accommodation which I was physically unable to get to as the road had been closed due to fallen trees after Storm Amy. I provided sufficuent proof that the road was closed and this should have been covered under event 5 - abandonment due to travel delay. Not only that there was no power at property again due to storm Amy.
Not sure how they can justify rejecting my claim.
I will be reporting them to the financial ombudsman.

poor response and just, have delaying tactics, call center tries its best but adjusters are not avaliable even on their direct line, more so the have a 48 hour turn around time for call once you go through the call centrem because it is documented and the want to say the did revert the will call back in the nick of time if you are lucky otherwise the do not care a hoot! Truthfully its a shame to the companies that they represent,