Gadget Centre Reviews 

1,329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the refurbished laptops look and run like brand-new machines, offering incredible value at a fraction of traditional shop prices. People really appreciate the straightforward custom specification process, helpful communication throughout, and how securely packaged their devices arrive. Some reviewers were not happy with unexpected battery faults or power connection problems that occurred shortly after receiving their computers. A few individuals also noted minor cosmetic imperfections, such as tiny scratches around ports, or expressed frustration regarding delivery delays and older internal components. Consumers occasionally experienced performance unreliability or difficulties trying to secure prompt resolutions for faulty hardware.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that laptops arrive looking and performing like new... See more

Quality

Consumers find quality to be positive, noting that their refurbished devices arrive looking brand new and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting fast shipping times, safe... See more

Order

Clients share ambiguous opinions on order processes, highlighting a generally simple and easy website... See more

Price

Reviewers highlight positive aspects of price, noting that laptops are available at a fraction of the cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good service - excellent product when it was delivered - just what my son needed for university. With 3 year premium warranty it was still half price of a similar device in the shops. Reckon i... See more

Rated 5 out of 5 stars

Bought a laptop for domestic, everyday, light use to replace my 6 years old Dell. Same spec machine was 2 to 4 times the price if bought new from Currys. Delivered as expected within 5 days and go... See more

Rated 5 out of 5 stars

Taken a chance with the deal thinking it's too good to be true but decided to have a punt as Windows 10 had put me down the cul de sac so my lap top was really of no use.Gadjet Center have got me on t... See more

Rated 5 out of 5 stars

I ordered a laptop easily using their guide on specifications. I used them because too much tech goes into landfill and these guys are reusing tech to prevent this. I was told my new laptop wouldarri... See more


Company details

  1. Computer Shop

Written by the company

Affordable laptops, computers and phones! All with inclusive warranty! High-end electronics, at low prices. Looking for a powerful laptop with top performance? Try our "Build your own" laptop service!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(1,329)

275 reviews in the last 12 months

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Rated 3 out of 5 stars

Works great looks awful.

Laptop as requested and works very well. Only drawback is that in appearance it is obviously second hand. Seems to gave been spray painted with a crackle type finish (I did email the gadget shop regarding this and was told it was a film wrap similar to the original finish, having seen an original model I can assure you it's not.)

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A Happy Customer

I like the process for selecting the required specification of the laptop, and that you can see how much each option is affecting the total cost. Once committed, there is an email confirming your purchase, but then it goes a bit quiet until the laptop is shipped; around 10 working days, in my case. No worries though, I’m very happy with the performance of my new (to me) reconditioned Lenovo Thinkpad. It’s waaaay faster than my old steam-driven laptop. And it looks like a new laptop. Very happy!

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

While this company gave excellent help with buying a laptop from them, as soon as I had a problem the customer service went down the drain. Only very basic help was offered and warranty was ignored. They refuse any contact other than email making it difficult to obtain answers but were happy to ask for more money, for what should have been clearly covered under warranty. When advise sort from another company it was suggested a very poor install in the original refurbishment.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

wow...wow...wow.

wow...wow...wow.
Got my super laptop today. Everything was perfect and in an amazing like new condition. I can honestly say that "GadgetsCentre" are 100% honest and reliable and would highly recommend them.
Thanks again.
Bob.

20 March 2026
Unprompted review
Rated 2 out of 5 stars

This rating would have been a 5 BUT..

This rating would have been a 5 BUT... I have a problem with my laptop which I have been told by The Gadget Centre will be fixed or the machine replaced. However they are now ghosting me. The laptop is high spec and used for business, all day every day. I cannot work properly until the issue is resolved. Very poor customer service

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I have a great laptop now...

I have a great laptop now.... there was a small problem that could not be fixed remotely but the return was free of charge and the machine got back to me today working properly and amazing me with its speed and build.

The value of this laptop is far beyond its cost.

The company was very helpful and my thanks to Dylan for his efforts and speedy responses.

I can not recommend the company and its products too highly.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The price was great for a "built to my…

The price was great for a "built to my spec" laptop. The process was really easy. The delivery was fast - less than 10 days but was happy to wait as other reviews mention.
The item was great - looked as new. Packaged brilliantly. Only slight negative was that when designing the item, you get options for memory / storage RAM etc but not the graphics card. What you do choose is usage - ie design - gaming - general - CAD etc. I selected Design - CAD so expected a mid to high spec graphics card but it only came with the standard type. Having said that, it's fine - does what I want & if necessary I could buy an external graphics card. Also the price includes VAT & a 1, 2 or 3 year warrantee which is brilliant. I ended up paying significantly less for a reconditioned spec built Laptop with backup & warantee for less than unknown similar second hand items off Ebay etc. So 5 star.

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Technically this should be a 5 star…

Technically this should be a 5 star review, as the service was very good and very quick with clear optujns for me to change my delivery slot to a suitable time for myself. The laptip arruved well packaged and protected, runs really well with a comprehensive list of checks and timings. These gents live up to their reputation. My only niggle is that once the order is placed , there isn't a confirmation email, thjs leaves you wondering if it's all a very good scam.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Well happy!

Communication prior to delivery (where I changed the spec of the laptop a little) was efficient and well handled. The delivery time was also quicker than I anticipated. The machine itself was very well packaged and works above my expectations in both speed and functionality, and the fact that is was an upgrade based on a Dell Latitude 7400 means that it is based on a proven and reliabe business-focussed machine. Last, and by no meanse least, it cost less than half the price of a new one with a similar configuration. All in all, well happy!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I ordered on Thursday and it arrived in Tuesday which I was well impressed with. It looks brand new and is so fast. Great service and excellent price as well as a 3 year warranty! I will highly recommend!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch

I ordered a laptop from GC a few years back - it was the perfect laptop and I figured I'd try them again. I picked the same options as before and got this laptop that isn't the full form factor and has no dedicated graphics card as the previous one did, an an 'i7' processor that is bottom of the mark. This machine barely runs medium sized excel sheets and takes 15 seconds to boot.

The worst part is when I contacted support about trading it in and my concerns, I got a multi-page meandering response about how I should be grateful for a 'competitive' laptop that is 'good value'.

The keyboard isn't even printed on correctly.

I don't know why Gadget Centre are like this now. They never used to be - but it seems due to the AI squeeze they're massively downscaling on hardware and trying to save face by gaslighting me into thinking this is normal.

This company has gone downhill, better laptops exist for just a handful of £s more. Avoid.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Don't dither, do it!

Took my time deciding but now wish I had decided ages ago! Struggled on with my old unit to the point it nearly died. Then the appeal of recycling, custom build, and outstanding value for money won me over. Ordered and delivered within the week.

Is the condition perfect? No - tiny scratches around the ports. Every other square millimetre is pristine though. Does it boot up in two seconds? No - usually 5-10 which is at least 20 seconds quicker than my old one. Speed is genuinely awesome and the screen is just fantastic - pin-sharp images and clearly defined motion.

I am absolutely delighted and the Gadget Centre will be the first (and probably only) outlet on my list when I renew. Highly recommended.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Needed new laptop quickly

The process of designing my new laptop was simple and straight forward. Ordered on Saturday arrived on Wednesday can't fault the service at all. Really happy with the laptop, have been using it every day since I got it and all for a price under half of what I could have got from the "big boys", would definitely use these guys again

17 February 2026
Unprompted review

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