The Gear Hunter 

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See what reviewers are saying

Rated 5 out of 5 stars

great jacket, shipped fast. Unfortunately it was a bit small and had to go back for an exchange. No problem. Look forward to getting my new large size

Rated 4 out of 5 stars

Service...unmatched. Even when I chose a questionable size (M65 Jacket) based on the provided chart, Andrey addressed my decision directly, politely suggested a better fit, and fired off the repla... See more

Company replied

Rated 4 out of 5 stars

Good sweater. Great quality, genuine article , as others have reviewed.. order a size larger than your normal size. Incredible well made.. very warm 100% New Wool, I'm using this as a cold weather hun... See more

Rated 5 out of 5 stars

Purchased a Britannia (military cut) winter jacket and could not be happier. I'm in Canada where winters are real and this jacket is warm as toast & very comfortable. If you're reading this and thi... See more

Company replied

Company details

  1. Clothing Shop
  2. Army & Navy Surplus Shop
  3. Bag shop

Written by the company

The Gear Hunter™ is a U.S. based company, established in 2019 in Baltimore. Our mission is to bring quality European clothing, footwear, accessories, riding and shooting equipment with excellent value to an American consumer.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They Need to clearly state their return…

They Need to clearly state their return policy. There was a 16% charge for a return in perfect condition with all the packaging plus paying for shipping.

26 January 2021
The Gear Hunter logo

Reply from The Gear Hunter

Hello, Kelly,
Our policy clearly specifies: "Shipped orders refunds are subject to a cancelation fee of 15% of the cost of the item(s)." You accepted our policy prior to placing your order with us. The shipped and received M65 Giant Jacket was as described and pictured, as you confirmed in the email communication.
Return/exchange shipping is the customer's expense and it is also clearly stated in our policy: that is why you can take full advantage of the fair low prices for the products in our store.

Rated 5 out of 5 stars

Perfect Jacket!

Perfect Jacket!

from customer service to quality of products, TGH is amazing!

22 January 2021
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Reply from The Gear Hunter

Thank you, Vince! We are always at your service here at TGH.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service from Andrey. My wife purchased a Brandit Britannia jacket for Christmas. The communication throughout was excellent, Andrey guided my wife based on the measurements she provided, but the jacket was unfortunately too tight in the shoulder area. After contacting him, Andrey promptly shipped two different sizes to ensure I would find the best fit and did everything he could to make sure I was satisfied. I will definitely order from Andrey and The Gear Hunter in the future, fantastic store with great prices.

12 January 2021
Unprompted review
The Gear Hunter logo

Reply from The Gear Hunter

Merci Beaucoup, Laurent! We are always at your service and we truly appreciate you as our customer!

Rated 5 out of 5 stars

This online seller is a great choice

This online seller is a great choice. My product arrived on time and in great shape. Price was the best I found. Legitimate. Thanks

7 January 2021
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Reply from The Gear Hunter

You are always welcome to our store, James! Our pleasure.

Rated 5 out of 5 stars

Excellent service

Excellent service !

I placed my orders they were all acknowledged immediately. When items were not in stock I was offered alternates.

Right after they re-stocked an email came notifying availability.

The Gear Hunter guys really care and follow through !

7 January 2021
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Reply from The Gear Hunter

Thank you for your valuable opinion, Hugo! We are always at your service.

Rated 5 out of 5 stars

Pro's

Quality merchandise,excellent communication,fast shipping,site easy to navigate,size chart is accurate.from placing order to receiving items,all good.helpful and easy with returns.the gear hunter team,professionalism and service is there norm.thank you.

29 December 2020
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Reply from The Gear Hunter

Thank you, Joseph, for your opinion on our service. We are honored to have you as our customer.

Rated 1 out of 5 stars

My mistake, they rude tho!

Reviewed the wrong company at first, but Andrey Z. Was quick to correct me by insulting me via email...
One would think they would have tried to gain my business, guess they're well off enough...

27 December 2020
The Gear Hunter logo

Reply from The Gear Hunter

We do not recognize you as our customer. What have you ordered and when, what is you order#?

Rated 5 out of 5 stars

I am a virgin to Gear Hunter

I am a virgin to Gear Hunter. I ordered a jacket for my best friend. Within the hour I recieved an email stating order has been received and shipped. I was amazed on how quick the process took. There was a slight delay with delivery in which I contacted customer service and was given a reasonable response in an exceptional time frame. I received my package this morning. I would definitely order from Gear Hunter again.

11 December 2020
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Reply from The Gear Hunter

Thanks, we hope your friend likes the jacket! Please, let us know should you have any issues, we are here to help. Happy holidays!

Rated 5 out of 5 stars

No complaints

Price was fine.
International shipping(Canada) was as smooth as can be expected and tracking wa provided on both sides of the border.
Crucially, the size chart was accurate so the fit is right. (Note,it is a fashion cut not a military cut)

27 November 2020
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Reply from The Gear Hunter

Andy, thank you for your valuable input and your helping others. We are glad everything was to your satisfaction!

Rated 5 out of 5 stars

Size was perfect

Size was perfect. shipping and customer service was fast. The shorts were great quality too. everything as promised. Great job!!

19 November 2020
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Reply from The Gear Hunter

Thank you, Thomas! We are glad you've enjoyed the purchase!

Rated 5 out of 5 stars

Like a glove!

They didn't have it stock, but once I ordered they emailed me back saying a shipment was on it's way. It ended up getting delayed because of covid-19. They sent me a tracking number for their order coming to the U.S so I can fallow it my self,no other place has ever sent that to me. Great customer service! The jacket fits as perfect as a glove.

18 November 2020
Unprompted review
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Reply from The Gear Hunter

Dear Michael, thank you for your review!

Rated 5 out of 5 stars

Awesome service

Let me start by saying that I was a little worried at first about ordering from a company that I had never heard of and from one that hasn't been around too long.

However, the customer service I received was top notch. As someone who worked in retail for 7 years while working through both university and grad school I know all about customer service, purchases, and returns.

How did I come to 5 stars....?

1) Personalized shopping experience--When was the last time you ordered something from a company and they sent a personal email to you about your order as opposed to an auto generated email? Never happened for me so this was a first and I'm not complaining. That tells me they care and I love it. Yes this may change as the company grows but I hope not, most customers appreciate feeling valued and this is a great and easy way to do it.

2) They worked with me--I won't lie, I'm a guy who is horrible about ordering clothes online when it comes to sizes, especially for coats and jackets. I'm the worst, no matter how hard I try I almost ALWAYS have to send it back for a different size (T__T). This order was no different, of course. But they were willing to work with me on getting the right size and the perfect fit. This is another great way to show that customer is valued.

3) FREE measuring tape included with the order. Okay yeah that's probably not a big deal to most people but when was the last time ANYTHING free came with your order besides a coupon for your next purchase, be honest. Goes right back to showing your customer they are valued.

Even though I ultimately decided to return my order and go with something else, this time, I will be back for sure because of how impressed I was with the service. Professional, personal, and frankly just plain awesome. Oh, and I get to keep the tape despite returning the order--don't be taking advantage of that either it's a good thing so don't ruin it for others....yep I see you.

All kidding aside, if you're on the fence just do it.

19 October 2020
Rated 5 out of 5 stars

Like the pants very much

Like the pants very much. I do wish your website was a bit more detailed about items you have for sale. Example, I purchased pants, the draw strings at the bottom of each leg is obvious, the strings higher up the legs are not so obvious and you don’t describe why they are there. Also the site is a bit hard to navigate. Trying to decide if I want another pair, but you can’t enlarge the item that you are viewing....

13 October 2020
The Gear Hunter logo

Reply from The Gear Hunter

Dear Karl,
thank you very much for your valuable input! We'll try to make necessary changes and ease up the navigation.

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