Genshin Account Reviews 

993
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 388 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the speed of delivery, often receiving their orders quickly or even instantly. People generally find the purchasing process easy, with accounts often matching descriptions and sometimes exceeding expectations in quality. However, some customers noted significant delays in response times or account delivery, occasionally waiting over 24 hours. A few also reported receiving products not as described, unusable, or with issues like being locked or containing hacks. Additionally, some reviewers found the login process confusing or encountered access errors.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction, stating they... See more

Response time

Users describe negative interactions with response times, with many reporting that customer service does not... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast... See more

Order

Customers had ambiguous experiences with order fulfillment, with some reviewers reporting that their orders... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing satisfaction with the speed and ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They came in under the agreed upon time. They had sold out of the original order but contacted me within an hour or so offering me a substitution that was fair. It was a good deal as well, below go... See more

Rated 4 out of 5 stars

Amazing service, although I kinda thought that at least the traveler, lisa, Kaeya, and amber would be leveled up way higher- not sure how I would defeat monsters better since its not so much ascension... See more

Rated 4 out of 5 stars

Fast, reliable, and accurate. Everything is exactly as ordered, always consistent in quality, and quick. BUT if you're not good at something like genshin, you probably shouldn't buy an account from he... See more

Rated 3 out of 5 stars

I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... See more


3.6

Average

TrustScore 3.5 out of 5

993 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(993)

403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong ammout of gems and no response for 2 day

Hello,

I have been waiting for a response for two days regarding my order.

The product was advertised as 90,000+ Chrono Crystals, but the account I received contains only 81,668 Chrono Crystals.

If I do not receive a response or a solution soon, I will have to contact my bank regarding this transaction.

I would like a replacement account that matches the advertised description.

Thank you.

31 May 2026
Rated 1 out of 5 stars

extremely disappointed with my…

extremely disappointed with my experience. The website advertised my account as “premium” and “meta,” but the account I received was mid and not premium nowhere near what I expected for how much i paid.

It also said the account would arrive within 24 hours, while mine took well over that to be delivered. I contacted customer support lots of times and never got a response from them. please do not buy from ts site its buns

29 May 2026
Unprompted review
Rated 1 out of 5 stars

no longer good

no longer good, I’ve been waiting almost 24 hours for my account, but I think I know i’m not getting it in the end lol, they use to be really good about it and just have gone down since. they now only respond MAYBE if you give them a bad review and it’s just to threaten you lol.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammed me and my friend after 2 days

My friend and I bought two Wuthering Waves accounts to play together, waited 24+ hours to get our accounts, the accounts worked fine for the first two days. I try to login today, and the account email and/or password has been changed, for both me and my friend's account. I've angrily contacted customer service to no response from either email or discord. I am doubtful I'm getting my accounts back, this company has worked with other purchases I've done, and now they pull this from under the rug. Scummy, disgusting and I'm dissapointed.

10 May 2026
Unprompted review
Rated 2 out of 5 stars

It’s been like two days or three my…

It’s been like two days or three my account is not here still customer service is really bad. I’m not gonna lie. I tried everywhere I received my other account accounts back then but now on May 5 to 8 still no account Rn

30 April 2026
Rated 1 out of 5 stars

Customer Service is unreliable

I ordered an account and I received the wrong item. I reached out to customer service via both email and Discord, and I haven't gotten a reply in over 3 days.

30 April 2026
Rated 1 out of 5 stars

Got someone else’s account

I bought a wuthering waves account that was connected to some else’s number and email they failed to reply to any emails about my account login being wrong and the email being connected by someone else I have reached out on many platforms and nothing I have videos and photos of it not working but have yet to get anything back from them. It has been a week with no reply I sent around 5 emails messaged on discord and on tiktok for support like on their website and I have not nothing their website support chat does not work. Im not going to be buying anymore. Be aware of them.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Shipped fast but...

Account arrived fast ! exactly what ive bought just it would be great to also level up the characters so we don't have struggles with the world lvl.

28 April 2026
Unprompted review

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