Blys Reviews 

2,089
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. People love the convenient booking system and genuinely appreciate how simple it is to schedule professional massages and beauty treatments directly at home. Clients frequently mention that the staff are exceptionally friendly, knowledgeable, and punctual, creating a truly relaxing and personalized session every time. However, some customers also noted frustration with scheduling errors, unexpected charges, and occasional poor service from certain providers. A few people experienced difficult situations where therapists showed up on completely wrong dates or failed to meet basic expectations during their appointments. Reviewers expressed disappointment when support teams offered no proper resolution for these unfortunate booking mishaps.

What people talk about most

Service

People report positive experiences with service, highlighting the smooth booking process and the convenience... See more

Staff

Reviewers highlight positive aspects of staff, noting that consumers frequently experience professional,... See more

User experience

Customers had positive experiences with user experience, frequently noting that the online scheduling process... See more

Booking process

Clients share satisfaction on booking process, frequently highlighting how extremely smooth and easy it is to... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the brilliant care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to use, clear and concise. Just register your details, select a date and time, the beauty/well being option you need which is all pre-priced, add any additional comments/requirements and submi... See more

Company replied

Rated 5 out of 5 stars

Jake was awesome! Our team really enjoy this little treat, and everyone spoke about how amazing, friendly and professional Jake was. We will ve definitely booking in again!

Company replied

Rated 5 out of 5 stars

My Husband and I had a great experience with Yalan. I booked her massage service as a surprise for my Husband for Father’s Day. The booking process is extremely smooth and easy and the service itself... See more

Company replied

Rated 5 out of 5 stars

Just had my first in-home massage and it was such a relaxing experience. Having my own music and candlelight really made it feel calm and personal. Leanne was wonderful—very professional, trustwo... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(2,089)

400 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy app to use

Easy app to use, felt very safe with a professional massage therapist. Will definitely book again

22 August 2026
Unprompted review
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Reply from Blys

Hi Sandi, this made our day 😊

Feeling safe and comfortable is exactly what we want every booking to feel like, so it is great to know the app made it easy too. Your next booking is just a few taps away whenever you are ready.

- The Blys Team

Rated 5 out of 5 stars

The best time

Every time I make booking, that is the best time I give to my self. The therapist understand my requirements and I feel so relaxed during the session.

16 August 2026
Unprompted review
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Reply from Blys

Hi Saba, this made our day 💛 Knowing that every booking is the best time you give to yourself is exactly what Blys is for, and it is lovely that the provider understood your requirements and you felt so relaxed.

- The Blys Team

Rated 5 out of 5 stars

Olena was amazing

Olena was amazing, I had not had a massage for 10 years, Olena came to my home, and was exceptional so talented and a lovely person, I can only highly recommend her to everyone. Thanks Jane

20 August 2026
Unprompted review
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Reply from Blys

Hi Jane, ten years is a long wait for a massage, so we love that your first one back was exceptional 🙌 Thank you for the recommendation, we will pass your kind words on to the provider.

- The Blys Team

Rated 5 out of 5 stars

Blys makes it so easy to book

Blys makes it so easy to book! I am almost always able to get a same day booking which is super crucial with my chaotic schedule. Love it!

17 August 2026
Unprompted review
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Reply from Blys

Hi Shannon, this made our day 😊

Same day booking is exactly what we built Blys for, so knowing it fits your chaotic schedule is brilliant to hear.

- The Blys Team

Rated 5 out of 5 stars

Angela was fantastic at cutting my…

Angela was fantastic at cutting my son's hair. On time and exactly what we wanted. Highly recommend and will be using in the future!

20 August 2026
Unprompted review
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Reply from Blys

Hi Stephanie, thank you for the lovely words ✂️
On time and exactly what you wanted is a great result, and we have passed your feedback on to the provider.
- The Blys Team

Rated 5 out of 5 stars

In home massage perfect for new mum!

I had a wonderful experience with the Blys at home massage service. I was given a voucher as a gift and it was absolutely perfect for me, as I didn't have to leave home with my newborn. Booking process was also easy and I could choose my therapist and preferred days/times.

In addition, my therapist Cicilia was amazing! She knew exactly how to target my areas of concern and was such a calming presence throughout my entire session. Felt so relaxed and rejuvenated afterwards.

20 August 2026
Unprompted review
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Reply from Blys

Hi Ashnita, congratulations on your newborn 👶

A massage at home without having to go anywhere is exactly what that voucher is for, and we love that the provider was such a calming presence for you.

- The Blys Team

Rated 5 out of 5 stars

In home couples massage

We had a couples massage in the home; Tonille and Olga were professional and brought everything needed to give us a spa massage experience! Comfortable tables, oils/ lotions, towels and eye covers… what a relaxing experience to be able to continue to relax in the comfort of our home afterwards! The Blys booking experience was amazing! Highly recommended!

20 August 2026
Unprompted review
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Reply from Blys

Hi Tessa, a spa experience at home is the whole idea 💆

Staying relaxed afterwards instead of driving home is the best part, and we are pleased the booking side was smooth too.

- The Blys Team

Rated 5 out of 5 stars

I have used Blys twice this week and…

I have used Blys twice this week and both times they have delivered!

18 August 2026
Unprompted review
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Reply from Blys

Hi Emma, twice in one week and both times delivered is exactly what we like to hear 😊 Really appreciate you taking the time to leave this.

- The Blys Team

Rated 5 out of 5 stars

Amazing massage

Amazing massage! 15/10

17 August 2026
Unprompted review
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Reply from Blys

Hi Stephanie, 15/10 for an amazing massage is a rating we will happily take 💆 Lovely to know your booking hit the mark.

- The Blys Team

Rated 5 out of 5 stars

Katie provided a relaxing whole body…

Katie provided a relaxing whole body massage.

15 August 2026
Unprompted review
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Reply from Blys

Hi Mel 😊

A relaxing whole body massage in your own space is exactly what a booking on Blys should feel like. Thank you for the 5 stars and for taking a moment to write about it.

If you enjoyed that session, you can request the same provider next time you book.

- The Blys Team

Rated 5 out of 5 stars

Peter was amazing so gentle just as…

Peter was amazing so gentle just as requested!

12 August 2026
Unprompted review
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Reply from Blys

Hi Henna, thank you for the wonderful 5 stars 🌟

We love that the provider was gentle and got everything just as you requested. Your feedback means a lot to us and to the providers on Blys.

- The Blys Team

Rated 5 out of 5 stars

I have a new injury

I have a new injury. Gemma was gentle and able to make it feel better. It was an amazing massage.
Best massage ever!

14 August 2026
Unprompted review
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Reply from Blys

Hi Joe, "best massage ever" is quite the compliment 🙌

We're really pleased the provider was gentle and helped your new injury feel better. Wishing you a smooth recovery.

- The Blys Team

Rated 5 out of 5 stars

Rika was AMAZING!!

Rika was AMAZING!!
She came directly to me at my hotel, was timely, friendly, & highly skilled. She braided perfect cornrows in my hair for a day trip to the water park the next day. Braids looked gorgeous & lasted several days. Highly recommend!!
Big Mahalo Rika!!

30 July 2026
Unprompted review
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Reply from Blys

Hi Samantha, this made our day 😊

Timely, friendly and highly skilled is exactly what we hope for, and cornrows that looked gorgeous and lasted several days for a water park trip sounds like a win. Wonderful to know the provider came directly to your hotel and got it just right.

Thank you for the recommendation 💛

- The Blys Team

Rated 4 out of 5 stars

I asked for a strong massage and that's…

I asked for a strong massage and that's definitely what I got. It's tricky because there's some areas that I need more pressure some areas are more sensitive so I can't say I enjoyed the whole Massage but I also recognize that it's not easy to get the pressure right in every spot. My husband very much enjoyed his hot stone massage

10 August 2026
Unprompted review
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Reply from Blys

Hi Allison, you asked for a strong massage and got it, and you are right that pressure needs can vary a lot from one area to the next.

A quick note for next time: you can share pressure preferences per area in your booking notes, and telling the provider during the session is always welcome so it can be adjusted as you go. Lovely to know your husband very much enjoyed his hot stone massage 😊

Anything you want us to look into, we are at hello@getblys.com

- The Blys Team

Rated 5 out of 5 stars

Thank you for such a wonderful…

Thank you for such a wonderful experience and for connecting with the Sisters and employees. Cyndie

3 August 2026
Unprompted review
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Reply from Blys

Hi Cyndie, what a lovely note to read 😊

It means a lot to hear the experience was wonderful and that the Sisters and employees enjoyed the session. Thank you for choosing Blys.

- The Blys Team

Rated 5 out of 5 stars

Easy to use App

Easy to use App, brilliant therapist, great after treatment support service.

9 August 2026
Unprompted review
Blys logo

Reply from Blys

Hi Lynn, thank you for the kind words 🙌

Great to know the app was easy to use, the provider was brilliant, and the after treatment support hit the mark. We appreciate you taking the time to write this.

- The Blys Team

Rated 5 out of 5 stars

I am so happy I discovered Blys

The online system is so easy to use. If I needed a masseuse before I was constantly ringing around to no avail whereas now I can quickly and easily find someone. I really appreciate that you can enter in all your preferences and they save which makes booking again so quick and easy. I also was super lucky to get the most wonderful masseuse (Sydney) on my first go. I would highly recommend Blys !

8 August 2026
Unprompted review
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Reply from Blys

Hi Stacey,

Making it simple to find a provider without ringing around, and saving your preferences to make repeat bookings quick and easy, is exactly what the Blys platform was built for 😊 It is wonderful to hear your first booking went so well. Thank you for the lovely recommendation!

- The Blys Team

Rated 5 out of 5 stars

Great quality and reliability

Great quality and reliability

25 July 2026
Unprompted review
Blys logo

Reply from Blys

Hi Jessica, quality and reliability are what we work hardest on, so reading that is a real win for us ✨ Thank you for the 5 stars.

- The Blys Team

Rated 5 out of 5 stars

It was super easy and convenient

It was super easy and convenient. I also found that I relaxed more being in my own home.

6 August 2026
Unprompted review
Blys logo

Reply from Blys

Hi Gemma, thank you for the lovely review 💛
Super easy and convenient is exactly what we aim for, and relaxing more in your own space is the whole idea behind booking through Blys.
Enjoy your next session 🌿
- The Blys Team

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