Gigil Reviews 

123
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I had a very disappointing experience with Gigil. The delivery took around two weeks, even though the website indicated that it should take only one week. The communication was extremely poor throug... See more

Rated 5 out of 5 stars

Exceptional changing bag bought from Gigil. Very pleased with purchase having done a lot of research about changing bags. Perfect customer service too. Cannot fault my experience whatsoever. Would hig... See more

Rated 5 out of 5 stars

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... See more

Rated 5 out of 5 stars

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... See more

Company details

  1. Bag shop

Written by the company

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Contact info

4.1

Great

TrustScore 4 out of 5

123 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(123)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It hasn't arrived yet

5 December 2022
Gigil logo

Reply from Gigil

Hi Ruth,

I am so sorry for the delay with your order, unfortunately the Royal Mail strikes caused delays beyond our control.

I can see that you received your order, I hope you love your Luxe backpack!

Kind regards,
Gigil

Rated 5 out of 5 stars

Exceptional service

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased.
The service has been exceptionally amazing, the team at gigil have been so helpful, efficient. Will definitely be purchasing again as a gift. Thank you for the prompt replies and service provided

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Gigil bags are of amazing quality

Gigil bags are of amazing quality! The perfect nappy bag with top notch leather and inner pockets and design are so beautiful. My zipper malfunctioned and Gigil were so amazing after sending them photos they sent a new bag out straight away. So happy with their service.

10 November 2022
Rated 5 out of 5 stars

Amazing Service

Amazing Service! Bought my bag in June and had a problem with stitching coming undone! Bag replaced immediately! A☆ Service would 100% recommend amazing bag and fantastic quality!

24 October 2022
Rated 5 out of 5 stars

Problem Resolved Immediately

Customer Services were extremely responsive to my problem and it was resolved immediately and with them contacting me further, to ensure that I was happy with everything they had done.
I certainly was and would not hesitate to recommend this company, their staff and their products to anyone.

1 November 2022
Rated 3 out of 5 stars

Looks great and perfect size, bad sewing

I love the design on the bag. It looks nice, fits everything I need in. However, I ordered in July and immediately the insulated lining in the internal pockets was unstitched. Then by September the strap had broke. Customer service was excellent and they sent me a new bag, straight away, however again, all the lining inside the bag has come unstitched from the bag itself on the second bag too, which I have had just over a month. It’s very annoying.

29 October 2022
Rated 5 out of 5 stars

Amazing product

Amazing product. Vegan leather so soft. Aesthetically looks fab. Lots of features including changing mat, insulated bottle pockets, key chain, pram hooks and a lot more!

1 November 2022
Rated 5 out of 5 stars

Amazing quality product

Amazing quality product, really surprised at the quality for the price! Lovely colour and feel I got the bounty changing bag in pitch black. Can’t wait to use it so stylish will last a long time. Thankyou

14 November 2022
Rated 1 out of 5 stars

Poor durability

The bag I brought lasted a few weeks of part time use before the lining came away from the zip at the top of the bag. Customer service stated this is general wear and tear so very disappointed in the quality and durability of the bag. The layout, space and look we’re good before this happened.

8 September 2022
Rated 5 out of 5 stars

Absolutely amazing experience shopping…

Absolutely amazing experience shopping with Gigil and the customer service experienced is second to none. Extremely friendly and helpful and very quick service. Could not recommend highly enough! Thank you!!

7 September 2022
Rated 2 out of 5 stars

Broken Bag

We bought a brown bag to use for my sons nappies, bottles etc when we go out. The handle snapped after just a few weeks. Because the straps were still ok we didn’t bother to send it back

1 September 2022
Rated 5 out of 5 stars

Fantastic bag fits so much…

Fantastic bag fits so much and really great quality, my only complaint would be if ordering from Ireland you are charged stamp duty, I had reached out to ask if this would happen before ordering and never got a response.

22 August 2022
Rated 5 out of 5 stars

Stylish, spacious and good value for money.

Finding the right pram bag is often difficult. I found Gigil and I was sold. I wanted something both myself and my fiancé could use, that was spacious and value for money. I got all of those with my backpack. It’s casual, good quality and very spacious. I love the added changing mat. I feel like they’ve thought of everything. I was also able to find 20% off code which made it even better. It was delivered quickly too.

Only down side for me was the dust bag. Very thin which is fine but it wasn’t big enough to get the bag back in. If it was slightly larger so I could keep it nice, it would of arrived perfectly.

7 November 2022
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