I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Azizi called me regarding the renewal of our card payment agreement. We were able to secure the same low rate we already had for another year. Azizi was friendly, very helpful and professional. All si... See more
Company replied
Azizi Arthur came to for a renewal application and i said that i wouldnt do anything till he helped me resolve the issue of all the DD's that have been taken and unable to find invoices for on the... See more
Company replied
Thank you to Mobu Miah at Global Payments for all his help. He made the process of changing my business from a sole trader to a limited company much easier than I expected. Quickly sorted out all... See more
Company replied
Company details
- #9 of 19 best companies in Card processing service
- #25 of 60 best companies in Payment service
Contact info
Granite House, Granite Way, LE7 1PL, Syston, Leicester, United Kingdom
- 0800 731 8921
- Customer.Services@globalpay.com
- globalpayments.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and helpful with a…
Very professional and helpful with a reduction in charges.
4 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Card payment Services
Been with Global Payments for a long time.I am very happy with the service I have received from Azizi and Global payments in general,long may it continue!.
5 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Extremely helpful with setting up new…
Extremely helpful with setting up new contracts.
2 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Great Customer Service
Very helpful and great professional customer service from Paige at Global Payments. Thank you for all your help & support!
3 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
Credit Card payment processing facilities
Kevin D'Souza assisted us again with our contract renewal. Kevin provided great customer service and good rates, thank you Kevin!
3 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Kevin.
Many Thanks,
Amelya - VOTC Executive
Efficient account opening
We recently opened an account with Global Payments and the experience has been excellent from start to finish. Mobu Miah handled our application, and impressively, the first member of staff who answered the call managed the entire process. It was refreshing not to be passed between different agents or departments.
The whole application was dealt with professionally and efficiently, and everything was completed quickly. Based on our initial impressions, the level of service has far exceeded our experience with our current provider. Highly recommended.
27 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Mobu.
Many Thanks,
Amelya - VOTC Executive
Insanely High Rates - Raised without warning
I run a small business in the US. My rates started out reasonable, but I noticed the charges on my bank account seemed to be increasing. Global Payments didn't notify me of a change, but I was shocked to find out I've been paying 7% for months, if not years. I feel robbed. This company should not be trusted. Beware.
2 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to provide your feedback. I’m really sorry to hear that your experience has fallen below the standards we expect. We have sent a request for more information from you so we can reach out and look into this further.
Many thanks, Amelya
Cole Longland in renewals
Cole Longland in renewals is, as ever, excellent. Dealt with Cole in 2025 for our renewal and again this year. He is very knowledgeable, extremely responsive and also very personable. Thank you Cole for making this process very straightforward.
27 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
The advisor (Sarita) listened to my…
The advisor (Sarita) listened to my concerns and provided a way forward. This I was able to do which improved the performance of the terminal.
3 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Sarita.
Many Thanks,
Amelya - VOTC Executive
Quick communication
Quick communication. Very helpful. Understood our needs and put us a good package together.
9 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Continually providing exceptional service
Our interaction with the renewals team continues to exceed expectations and Tom always provides efficient proposals which assist our company in taking card payments. Once again a positive interaction.
23 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Tom.
Many Thanks,
Amelya - VOTC Executive
Excellent Service and Smooth Contract Renewal
Tom was quick, friendly, and proactive in his communication regarding our contract renewal. I’m very happy with the renewal process. We’re also satisfied with using Global Payments and continue to use their services with confidence.
23 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Tom.
Many Thanks,
Amelya - VOTC Executive
My dealings were with Delyn…
My dealings were with Delyn Pietersen-Kruger in relation to an issue we had with reconciling a transaction. I have had similar dealings in the past with Delyn and always find him to be very professional and courteous in his approach. He is quick to respond to queries and will keep you updated on the progress in resolving the issue.
19 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Delyn.
Many Thanks,
Amelya - VOTC Executive
IMPRESSIVE SERVICE
We had new terminals delivered last week and were not sure how to do refunds on the Terminal. So delayed installing, today we had a tutorial with Bhav who was super helpful, talking us through the process, being very patient and explaining everything. We have been Customers of Global for many years and always impressed,
19 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Bhav.
Many Thanks,
Amelya - VOTC Executive
Really Helpful service and great rates
Really Helpful service and great rates
18 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
PERFECTION
Just a few minutes on the phone to Cole Longland at HSBC, and i am all sorted with a new machine on its way. Friendly, efficient just perfect.
17 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Great Customer service
great Customer service, very quick and easy communication
17 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Great Service
Azizi Arthur very proactive in his approach to the renewal and service was delivered in a professional and friendly manner
16 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Proactive and helpful
Proactive and helpful in looking after our account
13 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
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