I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Azizi called me regarding the renewal of our card payment agreement. We were able to secure the same low rate we already had for another year. Azizi was friendly, very helpful and professional. All si... See more
Company replied
Azizi Arthur came to for a renewal application and i said that i wouldnt do anything till he helped me resolve the issue of all the DD's that have been taken and unable to find invoices for on the... See more
Company replied
Thank you to Mobu Miah at Global Payments for all his help. He made the process of changing my business from a sole trader to a limited company much easier than I expected. Quickly sorted out all... See more
Company replied
Company details
- #9 of 19 best companies in Card processing service
- #25 of 60 best companies in Payment service
Contact info
Granite House, Granite Way, LE7 1PL, Syston, Leicester, United Kingdom
- 0800 731 8921
- Customer.Services@globalpay.com
- globalpayments.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt with the matter quickly and…
Dealt with the matter quickly and efficiently and concluded with a fair and honest result.
23 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Renewing Our Contract
Cole Longland was very helpful in navigating me through the contract renewal process.
I didn't have a long wait before I was put through to the retention team:)
23 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Cole was absolutely brilliant
Cole was absolutely brilliant. He resolved our issue quickly and efficiently — one phone call was all it took to sort everything out. We have been loyal Global customers for over 30 years, and this level of service is exactly why we continue to trust the company.
21 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Kevin is always easy to deal with and…
Kevin is always easy to deal with and responds efficiently.
22 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Kevin.
Many Thanks,
Amelya - VOTC Executive
Changeover to Collect
Delyn has been a fantastic help to us - all email correspondence has been extremely prompt and detailed explanations
22 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Delyn
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Azizi was most helpful when reducing my…
Azizi was most helpful when reducing my charges
12 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Disappointed is not even the word to…
Disappointed is not even the word to describe my experience. I felt like I was scammed and was being chased for money I didn’t know that I owed or was aware of in the first. I tried to rectify the issue of the misunderstanding and to no avail.
22 November 2025
Reply from Global Payments UK
Thank you for taking the time to leave us your feedback. I’m sorry to hear of your experience. We’ll look into this, and someone in our team will get back to you.
Many thanks, Amelya
Carl Longland
Thank you Carl Longland for for such a great service, straight forward and happy to negotiate the best terms possible.
15 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Paige is very helpful
Paige is very helpful, efficient and responsible, glad to have services with global payment and Paige. Many thanks again.
14 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
Cole was very efficient and…
Cole was very efficient and accommodating in renewing the contract.
13 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Good and prompt service provided by Ms. Paige Saunders
9 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
Great service once again
Great service once again. Thank you for you're speedy and excellent service 😊.
12 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Azizi prompt in response, professional and helpful.
Azizi, has always been prompt in response, professional and helpful.
11 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Azizi was super quick in helping me…
Azizi was super quick in helping me with my request
9 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Azizi Was very helpful
Azizi Was very helpful, he was quick to respond and very knowledgeable
9 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Azizi was really helpful and made the…
Azizi was really helpful and made the process of our end of contract term renewal easy. He also offered helpful insights with card machine options. Thanks Azizi!
7 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Very easy good rates and would…
Very easy good rates and would recommend.
8 January 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
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