Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
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Review summary
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Reviews shaping this summary
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
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I did not know where my package had…
I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the driver had left it for me. As the driver told the man he delivered it to that he would text me to tell me where it was but did not. Only for me emailing customer service and Paulo helping me to locate it I would never have gotten it. So I am very grateful to Paulo she was very efficient and helpful with everything.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for taking the time to share your feedback with us! We are very glad to hear that Paola was able to investigate, locate your package, and get it sorted out for you. We will certainly pass along your kind words and recognition of her efficiency and helpfulness.
At the same time, we apologize for the miscommunication from the driver regarding the delivery location and the lack of a text update. We are reviewing this with our team to ensure better communication moving forward.
We truly appreciate your patience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Hi all,
Hi all,
Can you pls just leave my parcel on my door. I am always at night when I'm home.
Parcel number is 21600507901.
Thank you
Mark
22 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for reaching out and providing your parcel number. We appreciate you letting us know your preference for delivery.
To help us check the current status of your shipment and review delivery options with our local team, please reach out to us through our Trustpilot support form with your details so we can assist you further.
Warm regards,
GLS Ireland
How do I get actually get in contact…
How do I get actually get in contact with GLS? Noone answers emails.
My parcel has been out for delivery since the 13th. It still hasn't been delivered. No contact has been made with me.
Today, a second parcel of mine was also out for delivery, along with the first parcel which was out for delivery for about the tenth time. Yet again, neither parcel was delivered and no contact from GLS.
l've already emailed with my info multiple times. Got no reply - except one email telling me you were too busy to reply.
GLS have been delivering to me, at this address and from this company, for years so I don't understand what the problem could be now.
The worst courier (and customer) service I've ever come across. I’ve spent almost 2 weeks chasing my first parcel and now I have to chase my second parcel too. Avoid GLS!
Edit: after emailing GLS multiple times over the last week and getting no reply, both of my parcels were dropped at my door first thing this morning - the parcel that was due on the 13th and the parcel that was due yesterday. So GLS were driving around with one of my parcels for the last TEN days!! Madness.
13 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your feedback. We take all concerns very seriously and are currently investigating the matter with our team to understand what happened.
To help us look into this and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
Delivered on time
Delivered on time - no problem. However package was not delivered to my door. It was left on my driveway - exposed to the elements. My door was 20 feet away from where the package was left. Only knew it was there when I got confirmation message. Perhaps a phone call to advise when the package was delivered.
21 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for sharing your feedback. While we are glad your package arrived on time, we are truly sorry it was left on your driveway instead of at your door, exposing it to the elements. We will share your suggestion regarding driver communication with our team.
To help us address this with the courier, please reach out through our Trustpilot support form with your tracking details.
Warm regards,
GLS Ireland
Great service.
22 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your kind words! We are delighted to hear that you experienced great service with us.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Parcel left outdoors during a Yellow Rainfall Alert
I regret to say that yesterday's delivery experience was underwhelming. We did get the usual impending delivery notifications and I appreciate that the courier was not able to contact us by phone because the sender had omitted listing our phone number on the address label. Returning home in the evening, we found the large parcel left at the front door, in the rain, during a Yellow Rainfall Alert, when it could have been safely left in our open shed opposite the house. As you can imagine, the cardboard was substantially soaked through. Thankfully, the electrical item I ordered (a large lamp) was entirely encased in Styrofoam and dry, otherwise I would have had to return the lamp to the seller for fear of electrocution.
21 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry that your parcel was left exposed to the rain during a weather warning, and we completely understand your concern regarding the soaked packaging. Thank you for sharing your feedback with us.
To help us investigate this with our delivery team and prevent this from happening again, please reach out to us through our Trustpilot support form with your tracking details so we can review this for you.
Warm regards,
GLS Ireland
GLS always delivers and never…
GLS always delivers and never disappoints. Unlike the competition who either delivers to a different location or rearranges deliveries or are just damn rude GLS drivers always deliver on time and always leave the delivery exactly where they say. GLS you should be so proud of your drivers in Kerry and Limerick because they give a positive viewpoint to any couriers
16 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your fantastic feedback! We are thrilled to hear that you consistently have such a reliable experience with our drivers in Kerry and Limerick, and we will proudly share your kind words with them.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Highly recommed
This was the nicest delivery driver ever. He was so friendly and helpful and had a big smile on his face. More of this please!
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for this wonderful feedback! We are glad to hear that your delivery driver made such a positive impression with his friendly attitude and big smile.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Delivered on time & expected delivery…
Delivered on time & expected delivery date & time were well communicated beforehand
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that your delivery arrived right on time and that our communication regarding the delivery date and time kept you well-informed.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for sharing your feedback with us! We are thrilled to hear that everything arrived right on time.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Safely delivered
GLS gave me regular shipment updates. The delivery wasn't the fastest on the market, but it got here safely and undamaged.
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that you received regular shipment updates and that your package arrived safely and in good condition.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Package was left at gate in the rain…
Package was left at gate in the rain drowned
21 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear about the condition your package arrived in after being left at the gate, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good afternoon,
Thank you so much for sharing your positive feedback! We are glad to hear that you experienced a very fast service with us.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
GLS nearly destroyed my €647.34 item.
GLS made the mistake of asking me to rate them, so, they asked, I rate.
GLS ignored a specific instruction to leave my parcel in the waterproof bin by the front door, opting, instead, to leave the parcel in my driveway by the gate where, when I came home after sunset in driving rain I didn't initially see it and almost ran over it.
There was a hole knocked in the shipping box during transit. This hole was facing upwards. So the rain had been pouring onto the parcel for hours.
Fortunately for GLS the shipper wrapped the €600+ item in plastic so my collectable wasn't totally destroyed. However the plastic also had a hole in it, so the €600+ item did suffer water damage. GLS's delivery person flat out caused damage to a collectable which, purchase, VAT, and shipping, ran to €647.36 (to give the exact cost this time).
So GLS made a mistake in sending me a "rate your experience" email. Their lazy-ass delivery person didn't do enough damage for me to be able to seek restitution from GLS, but I have the photos their delivery person left of the item at 2pm, and photos/video of the item when I discovered it at 930pm, as well as photos and videos of the item being unboxed making it damn well clear GLS is responsible for the damage. I also have the original order invoice where I told GLS "Leave item in waterproof bin by door."
I'll complain at GLS tomorrow. Right now? Once again they sent me a "rate your experience" email.
Fine, my experience with GLS was utter crap, and I'm angry GLS damaged a nearly €650 item.
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the condition your parcel arrived in and the distress this has caused, and we deeply appreciate you bringing this to our attention.
To help us investigate what happened and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can look into this for you.
Warm regards,
GLS Ireland
My parcel was left out behind my bin…
My parcel was left out behind my bin when delivered this morning before 11am it got soaked as I didnt find it until 10.30pm
There was no photo evidence or note to say where it was left, which is a shame!
There is definite room for improvement here..
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear about the condition your parcel was left in and the lack of communication regarding its location, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
very good thanks
19 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for your kind words! We are delighted to hear that you are happy with your experience.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a mill for sharing your wonderful feedback! We are glad to hear that you had such a great experience with our service and that your package arrived in good condition.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Great delivery was on time
Great delivery was on time, driver rang the doorbell and placed my package in the front door. Thank you!
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that your delivery was on time and that our driver took the care to ring your doorbell and place your package safely at your front door.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Delivered to the wrong house and dropped at the bottom of the driveway.
Even 1 star is too much. Driver delivered it to the wrong house. Mistakes happen. However, this driver was too lazy to drop the parcel into the porch or at the doorstep. Instead he dropped it at the bottom of the driveway, 2 metres away from the road, everyone could have picked it up. It was sitting there for 5 hours until I got home from work. On top of that parcel was half opened. Absolutely unacceptable and abysmal delivery service. If I can I'll avoid GLS in future. There's no second chance after that.
20 October 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear about the delivery experience and the condition of the parcel, and we deeply appreciate you bringing this to our attention. Thank you so much for taking the time to share your feedback with us.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
We are delighted to hear that you experienced great service with us. Thank you so much for sharing your positive feedback!
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
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