The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, as always. Very speedy delivery, very courteous and friendly team, and all orders arrive in great condition. thank you!
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your wonderful review! We are so pleased to know that our team continues to provide you with such speedy, friendly, and reliable deliveries.
We truly value your loyalty and look forward to serving you again soon.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced top-class service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
In this day & age is it asking too
In this day & age is it asking too
Much to have a live tracking system with an actual delivery
Time , like DHL or A Post ?? . Shockingly bad service
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that you are disappointed with our tracking system, as we understand how important accurate delivery times are.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Terrible service
Terrible service. Twice my packages have said delivered yet I have not received. Was told the driver would call me to say where he delivered it too. Got no call and emails unanswered. Will not use a company that use these to deliver. Terrible customer service too when I called. Did not help/apologise on behalf of company.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your experience, as this falls well short of the standards we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the circumstances surrounding these deliveries.
Warm regards,
GLS Ireland
Genuinely the most hopelessly useless…
Genuinely the most hopelessly useless delivery company ever ive had more reliable deliveries by people on foot at the other side of ireland
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are truly sorry to hear that your experience has fallen well short of your expectations. We completely understand your frustration.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate the circumstances surrounding this delivery.
Warm regards,
GLS Ireland
Yet another bad experience from GLS
Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information is needed.' They have my address and phone number. No other information is given - if they need more info they could indicate this when I use tracking - they are lying or incompetant - So what do I do now - wait all day tomorrow? Check to see if they hand it over to an post? Wish I could give these idiots zero!
31 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to see that you have faced yet another frustrating experience with us regarding your address details. We completely understand your frustration with the lack of clear information provided on the tracking.
Please reply to our Trustpilot request with your tracking details so our customer service team can verify your address information and arrange for your parcel to be delivered promptly.
Warm regards,
GLS Ireland
once in transit delivered quickly
31 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your feedback! We are glad to hear that your parcel was delivered quickly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Six times in a row
Six times in a row, drivers have dumped my packages by the front gate—miles away from my actual front door—without even bothering to knock. Because these deliveries contained food, they were left out in the sun to spoil or be stolen. I'm Disabled and I’ve had to struggle carrying these heavy boxes inside myself, essentially doing the driver’s job for them.
Every time I contact customer service with photo evidence, I get the exact same generic response: "Thanks for bringing this to our attention, we value your feedback..." It’s meaningless automated rubbish. I asked for my issue to be escalated to management, and my recent emails have been completely ignored. They clearly do not care about their customers. Avoid at all costs.
DO NOT US THIS COMPANY they do not value its cumsomers at all they do not care
25 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are deeply sorry for this recurring issue with your deliveries, especially given that you are living with a disability and had to struggle with heavy boxes. This is certainly not the standard of service we aim to provide, and we understand your frustration regarding previous responses.
Please reply to our Trustpilot request with your tracking details so our management team can investigate this with the local depot and ensure it is resolved.
Warm regards,
GLS Ireland
My hello fresh box was damaged
My hello fresh box was damaged and one of the bags inside (with raw chicken) was burst.
27 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your HelloFresh box arrived damaged and that one of the ingredient bags was burst. We understand how concerning and disappointing this is.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue immediately.
Warm regards,
GLS Ireland
My parcel was delivered on time in…
My parcel was delivered on time in perfect condition.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel was delivered on time and in perfect condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
2 weeks and still no show…
It seems like the parcel is never going to arrive.
2 weeks and still no show.
It's not good enough. Deliveries from abroad take less time to arrive.
29 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel takes two weeks and has still not arrived. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced excellent service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for the kind words! We are glad to hear our drivers provided a friendly service and will be sure to pass along your compliments to the team.
Warm regards,
GLS Ireland
Everything was great
Everything was great. The shop told me the expected delivery date was on Monday, but on Friday I got an email that my package was out for delivery. Very organized and best communication. I also got a confirmation delivery email. Thanks!
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your package arrived earlier than expected and that you were pleased with our communication and delivery updates.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
From first email to delivery everything…
From first email to delivery everything was perfect
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything from your initial email to the delivery was perfect.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel was left outside the front door…
Parcel was left outside the front door on public footpath without letting me know (no text message or phone call from the driver), and I am living by the main road. Anyone could take it as they have walked by. I had no chance to ask to leave it with neighbours or the petrol station just around the corner.
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your parcel. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Early but no consideration
got my delivery earlier than expected which is nice but they left it right in front of the door where it could get stolen when I was not home instead of placing it somewhere hidden. Not happy with that
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items when you are not home. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Everything was great
Everything was great, just as I was told in the email.
Thank you
28 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything went smoothly and matched the details in your email.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback and recommendation! We are delighted to hear that you experienced great service with us.
We appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
I am very pleased with the fast answer…
I am very pleased with the fast answer of Karl Radford and engagement for solving my issue.
26 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Karl provided a fast and engaging response to help resolve your issue.
We will certainly pass along your kind compliments to him and the rest of the customer service team.
Warm regards,
GLS Ireland
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