Gophr Reviews 1,571

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the helpfulness and positive attitude of the staff, especially the delivery drivers, who go above and beyond to assist with heavy items and difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some people were dissatisfied with customer service, describing it as slow, unhelpful, and rigid in its policies, particularly when issues like damaged parcels or missed deliveries arose. A few other people also felt that the company lacked empathy and support when problems occurred, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Customers had positive experiences with delivery services, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the drivers for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of... See more

Order

Clients share positive opinions on order. Many customers praise the speed of delivery, with some items... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied


Company details

  1. Courier service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My courier was amazing

I purchased laminates from Wicks and the courier was Gophr. I had Lyes he was so amazing, he provided top tier service. Thank you so much.

27 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Shirlz,

Top tier from Lyes - cheers for sharing this!

Gophr Team

Rated 5 out of 5 stars

Great experience

Great experience, our courier was professional arrived when expected and delivered our package well within the timeframe we had asked for.

27 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Sophie,

Glad it all went smoothly - thank you!

Gophr Team

Rated 5 out of 5 stars

Andriy Korunov was helpful

Andriy Korunov was helpful, polite and kindly unloaded the items for me.
Overall a great experience thank you for your kindness. Will use again 😀

25 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Emma,

Glad Andriy looked after you so well - see you next time!

Gophr Team

Rated 5 out of 5 stars

Great delivery from Stephen

Great delivery from Stephen, put items were I asked, polite and really great have the quick delivery from Wickes.👍👍

24 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Paul,

Glad Stephen got everything where you needed it - cheers!

Gophr Team

Rated 5 out of 5 stars

Our delivery driver was top tier!

Our delivery driver was top tier!
Order was delivered quickly and with no issues and he even carried it out to the garden for us. 10/10 lovely guy

24 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Weronika,

Awesome to hear - thank you!

Gophr Team

Rated 5 out of 5 stars

Delivery was quicker than I expected

Delivery was quicker than I expected. Kept up to date on expected time. Driver was really helpful carried the heavy items up and into home. Excellent

22 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Great to hear he got everything in safely - thank you.

Gophr Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Timing perfect. So polite helpful and had a smile on her face. Would recommend and book this delivery service again.

21 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Lynn,

So glad she hit the mark - thank you for the review!

Gophr Team

Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service. Happy chap. A pleasure to have this courier. Thank you very much :)

20 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad you had a great experience - thank you!

Gophr Team

Rated 1 out of 5 stars

Rubbish service

When moving bulky item, although you get to specify at the time of booking the weight, they still require you to help the driver carry your item. You are paying for half service. Pretty useless and felt like a scam. I would not recommend them ans the customer support is pretty useless

18 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Manuela,

Thank you for sharing this and we're sorry to hear about your experience. Our couriers are expected to handle loading independently - assistance is only needed when an item is genuinely too large for one person to manage safely.
We've requested your order details via Trustpilot - we'd love the chance to look into this properly and get back to you directly.

Gophr Team

Rated 5 out of 5 stars

Excellent

Excellent, delivery,driver was great .put bags of stones where I wanted them,thank you.

16 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Dawn,

Glad he got everything exactly where you needed it - thank you.

Gophr Team

Rated 5 out of 5 stars

my courier was amazing

my courier was amazing. I didn't realize the collection place closed at 18.30 and he really helped me by getting there early .
thanks so much

15 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Jacqui,

Glad he could make it work for you - thank you.

Gophr Team

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