Grace Removals Group - Albany Reviews 

70
•
TrustScore 5 out of 5

4.8

548 Albany Highway, 6330 Milpera, WA, AU

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I never expected such good service ever in the past.We are very grateful for every body involved .I will recommend Grade Removal to anyone who wants to relocate anywhere.Good luck for the future guys,... See more

Company replied

Rated 4 out of 5 stars

Albany team has good customer service and communications. Friendly and helpful. Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and... See more

Company replied

Rated 5 out of 5 stars

Peter and his team in Albany did a brilliant job unloading all our furniture - they did it with care and expertise. All the team were very friendly and happy and they went above and beyond to be immen... See more

Company replied

Rated 4 out of 5 stars

Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be... See more

Company replied


Company details

  1. Removals company
  2. also in
  3. Logistics service
  4. Shipping service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 548 Albany Highway, 6330, Milpera, WA, Australia

  • 1300725991

4.8

Excellent

TrustScore 5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(70)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. I’ve used Grace Removals several times and have always found them to be efficient and refreshingly polite and considerate. It’s a pleasant experience dealing with both the management and staff.

27 December 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Stuart,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

careful and simple

Easy to navigate and organise. Great level of care taken with items. Efficient delivery and pick up.

14 December 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Grace,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

They kept in regular contact

They kept in regular contact. The removalist guys were polite and easy to deal with.

1 December 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Renae,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Albany Branch Team

The team at Albany branch were great to deal with. Peter kept us informed about the delay with delivery of our package, due to the flooding over East (nothing to do with Grace). We received a call to advise that the package would be collected from Perth on a Friday and booked us in for delivery on Monday between 8.30 am and 9.30 am.
Michael Rowe and his team arrived as scheduled. Our property is a little tricky when reversing into, however Michael did it with care and skill, despite driving a massive truck.
The guys that delivered our package did it with care. They were friendly and professional.
Thank you for help Grace, Albany Team!

4 December 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Maudie,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Have used Grace three times now

Have used Grace three times now. They are always fast and efficient and on time. The last move I changed the delivery date a few times and that was no problem. A few things broken but that’s to be expected. Insurance will deal with that.

22 November 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Sean,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The people at Grace were a pleasure to…

The people at Grace were a pleasure to deal with. Their service was friendly,fast and efficient.

4 October 2022
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Dan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Wouldn’t use anyone else !

Grace were professional, helpful and ensured our move went smoothly. From pack up to delivery we knew what was happening along the way. Our walls got damaged in the move which was unavoidable and they were quickly repaired.

3 October 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Kym,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Brilliant personnel. The guys that Grace Bros sent to do the…

The people that Grace Bros sent to do the job were excellent, particularly the man in charge, I’m sorry I forgot their names - but they really went beyond the scope of their duties and were very pleasant and helpful. Only complaint was one piece of damaged furniture which Grace Bros is having professionally repaired for me. Also, one little thing - labelling of contents of boxes could be a little more detailed to make unpacking a bit easier.

11 October 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Camilla,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The team was professional and pleasant…

The team was professional and pleasant to engage with.They were helpful and went above and beyond.

9 September 2022
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Catherine,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Respect and professionalism all the way

I contacted Grace as my son died very suddenly and we needed to move his furniture and belongings interstate very quickly. From the moment we spoke with Jody Byrt in Melbourne we felt confident things were going to work out well. Jody quoted a price and arranged for the furniture to packed and delivered within about 10 days. She was extremely respectful, attentive and answered all our queries easily. The furniture arrived on time nice and early at 9.00am. I was greeted by Danny Brooks, Cody Brooks and Bradley Porteous and honestly, they couldn't have been nicer, more helpful or considerate of the circumstances we all found ourselves in. When they moved the furniture I mentioned how careful they were being and the response was 'well it's someone's person possession and we need to respect this.' With the heavy equipment they volunteered to move it to another location. Not one grumble or complaint, they just kept saying, 'anything you want, we'll do it for you.'
Danny, Cody and Bradly, thank you for making such a hard situation so bearable. I would definitely recommend Grace to anyone as their service goes beyond just professionalism. They care.

7 September 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Chris,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace came with a good crew and packed…

Grace came with a good crew and packed our house up in Albany for our move back to Perth. Some went to there storage facility in Albany and some came to PER. 2 years later we have just had the rest of our goods delivered to us in Perth. Everything was well covered and in good condition.Again the guys who delivered our gear were careful and courteous and on time. Well done to Dean and all of his crew in Albany.

2 September 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Simon,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Boys were great

Boys were great, packed everything nicely and delivered it on time and nothing was damaged.

25 August 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Michelle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Really helped make the journey easier

Really helped make the journey easier. The pick up guys in Denmark were fabulous. Thank you Danny for your care. And Dean for your service and patience.

24 August 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Jana,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Cannot reccommend Grace enough

The movers from Albany office did the uplift in Kojonup
in wet conditions and worked like dogs. So did the lads doing the delivery to our new home in Northampton. They did a great job with no complaint. Just the best.

20 August 2022
Unprompted review
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Sue,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

This company is very professional,from…

This company is very professional,from start to finish i could not fault them.

24 May 2022
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Gail,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Have dealt with the local Grace Bros in…

Have dealt with the local Grace Bros in Albany who are professional,prompt,clean & tidy making my clients happy.
Lovely local family to do business with again thank you.

24 December 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Peter,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Always on time and efficient

Always on time and efficient. I have had some large, awkward and heavy pieces of furniture. Where possible Grace staff take them apart so that staff and the piece of furniture are not damaged or hurt. My recent move involved awkward spaces and my washing machine proved to be a problem. Only experience got the machine into the allocated space. I trust Grace staff. They have the support of an organisation with a lot of experience.

17 September 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Kay,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We are giving Grace Removals Group…

We are giving Grace Removals Group -Albany a 5 star rating.
Jaime Keys from Grace Removals Albany was very professional and helpful during our quote and the organization of our move from Denmark to Perth.
Jaime's team were efficient, careful, courteous and worked well together and our contents arrived as planned with no problems.
We have no hesitation in recommending Jaime and his Albany team to make your move hassle free.
Sandra and Barry

6 June 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Barry and Sandra,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Excellent service

Great customer service with good price, friendly team and efficient. Would highly recommend.

27 May 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Em,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Piano

Impressed with the consideration given to me when needing my piano moved after another company was a no show. I had a tight time frame and a 12 stair entrance to my house. Grace Bros managed all of the procedure with great problem solving and great care of my piano.

4 May 2021
Grace Removals Group - Albany logo

Reply from Grace Removals Group - Albany

Dear Nolene,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look