Grace Removals Group - Perth Reviews 318

Our belongings were packed at the end of Nov 2024, moved from Mandurah to Waimate South Island New Zealand. We did not know where belongings were for a month. Perth office were not helpful at all. I had to ask for the invoice on the Dec 3 2024. Paid in full the next day. Which was around 5 days after pick up. Then had to ask for receipt on the 24th January 2025.
We are tired of Perth office telling us not to worry. Now we find that there are a couple of boxes missing. We have insurance but will it be easy to clamed? These are just a couple of things that have gone wrong. New Zealand Grace were fantastic

My furniture were delivered from Perth to Port Hedland where I dropped off the furniture at Perth deport. Personal attention received with friendly staff at Perth as well as delivery team. My inquiries over the phone were attended quickly and information were accurate. Throughout a five star service.

The staff were so lovely. Very professional & absolutely competitive, affordable pricing. But, you get a reputable company too.

You service was great. The good were delivered on time.

After waiting 5 months for my shipping UK to Perth and after several delays it finally arrived at the end of Oct into Fremantle Dock. It is now December and I am STILL waiting for it to be redelivered!
It was confirmed when we contacted the dock that it would take 14-21days to be unloaded and go through quarantine inspection…it has now been 5 weeks and STILL no contact regarding delivery.
We are desperate for this delivery and cannot understand WHY it is being held up despite several phone calls to Grace with several promises to call us back but NOTHING…no return phone calls or emails just left hanging on.
NOT good enough Grace, you have had our shipping wayyyy too long regardless of any excuses.
Will not use a shipping agent that hands over to Grace again 😡

Received my delivery from Grace 2 days ago. Very happy with the service and communication. Delivery guys Unjar and Mark were very efficient and friendly

Great "can do" attitude in moving a 3.6 metre jarrah slab table. Careful, considerate and very easy to work with.

This move was executed within 7 days. We could not have asked for anything more. Great co-ordination and the packing and unpacking teams at both ends were so professional. And most important a follow up a week after the container was unloaded to ensure us to report any damage from boxes yet to be unpacked.

Excellent personal service from Grace's Perth agent.

Inventory should be typed up for the Customer and for Customs, instead of hand-written inventory.

Customs require more detail on contents of boxes in inventory for import purposes.

Great service good team.

I am happy with the service that was provided by the team from Grace.

Feel free to ask for Nick,Atul,

Thanks to Dan and his team for making our move from WA to Melbourne hassle free. Everything was well packed and arrived in one piece to our great relief. Grace Removals proved to be very professional and reliable too.

Friendly, reliable, very professional and trustworthy service.

The 3 Removalist worked well together communication between them and myself was very good. All 3 got stuck into it no dragging out time like I have experienced with other Removalist

We turned to Grace when our son needed help relocating from Perth to Albany in a really short timeframe. Over the two weeks we had, Grace worked out what we wanted moved, organised the move and ensured that his things were in Albany on the day he arrived. The team on the day of uplift were fantastic, pleasant and the type of people you can leave to do their job. Nothing was a problem and they took great care with items that were sentimental, expensive or just damn difficult to pack! The delivery went well with all items arriving as we wanted them.
This is another successful move that Grace has managed for us and the team from start to finish were accommodating and easy to deal with.

Grace Removals made me pay to move someone else's very large fridge and do not want to offer a refund for that cost.

Dealing with Grace Removals is easy and seamless. Highly professional friendly staff that the company should be very proud of! I highly recommend them.

Pretty much because what was said was done and I selected Grace Removals because of that. I took in other quotes and they might have been cheaper but some quoted hourly rates and they refused to come to the house to have a look. To me it was important that a rep came to the house. Having used Grace successfully before I decided that Grace was the right choice based on the above.

Seamless process from wo to go. Friendly, efficient lads. Would highly recommend.

Great bunch of guys

Helped me get everything done and dusted always answered my questions great team came to load my things came as a recommend and I would do the same recommend them any time