Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and... See more
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We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you sh... See more
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Very good service from Sales person Cassie. Helpful and answered all our questions, or found someone who could if she couldn't. Made the sales/part exchange experience smooth, efficiently dealing with... See more
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Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more
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Company details
Written by the company
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Contact info
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, United Kingdom
- 07776162867
- gravells.com
4.5
Excellent
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
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Always excellent service from all the…
Always excellent service from all the staff at Gravells Kidwelly. I've had my last few cars from them and I wouldn't go anywhere else. Gareth is great from start to finish and always on hand to answer any questions you may have even stupid ones!
18 December 2024
Unprompted review
Reply from Gravells
Hi Heidi, thank you ever so much for taking the time to leave us this fantastic 5 star review of your experience of Gareth and the team at Gravells Kidwelly! We are so grateful for your continued loyalty to us and are so happy to have assisted you with your new vehicle. Thank you again!
5 star service
Absolutely over the moon with our new Scenic, excellent service from start to finish made easier with the sales executive Gareth Postlethwaite who has been fantastic with updates of what’s happening, if you want great service go to Gravells and see Gareth
20 December 2024
Unprompted review
Reply from Gravells
Hi Mr and Mrs Williams, thank you ever so much for this fantastic review of Gareth and your experience of Gravells Renault Kidwelly! The new Scenic is a fantastic vehicle - you will certainly be very pleased with it for years to come. We are very grateful for Gareth as he really does go above and beyond for our customers which we are pleased you experienced! Thank you very much again.
Excellent Service
Excellent customer service from Gareth in finding the perfect Renault Zoe, and smooth handover with Kevin. Highly recommend using Gravells of Kidwelly for sales and service.
12 December 2024
Unprompted review
Reply from Gravells
Hi Jayne! Thank you ever so much for this fab review of our team here at Gravells Renault Kidwelly! We are so pleased you are happy with your new Renault Zoe and you were looked after during the whole process. Thank you for choosing Gravells to help you with your new car, we look forward to welcoming you back again in future!
Gareth was amazing help and made sure I…
Gareth was amazing help and made sure I picked the right and most suitable car for me
10 December 2024
Unprompted review
Reply from Gravells
Hi Maisie! Thank you for taking the time to leave this 5 star review of Gareth and Gravells Renault Kidwelly! We are so pleased you had a positive experience and felt your needs were prioritised. Thank you very much for choosing us and we look forward to welcoming you back in future! Thanks again 😊
5* - FANTASTIC!!
Always fantastic customer service at Gravells. A warm welcome greets you as you walk in and all staff members are so polite and helpful. We’ve been going to Gravells for years and wouldn’t go anywhere else. Huge shoutout to Jason and James who recently helped us change our car, both so helpful! We’d highly recommend Gravells to everyone! Amazing customer service always!
22 November 2024
Unprompted review
Reply from Gravells
Hi Sarah! Thank you ever so much for this fantastic review, we are so pleased to hear you continue to receive fantastic customer service that you've come to expect, we can't thank you enough as a loyal customer! We hope you love your new car and look forward to welcoming you back again anytime. Thank you for your continued business! 😊
Outstanding service from Mike and team
Outstanding service from Mike and team, very warm welcome, nothing was to much trouble, would deffinately recommend, look forward to coming back in the new year!
Thanks once again..
9 December 2024
Unprompted review
Reply from Gravells
Hi Helen, thank you for taking the time to leave this fantastic review for Mike and the team at Gravells Kia Bridgend! We are so glad you had a good experience with us and we look forward to welcoming you back soon! Thank you for choosing Gravells 😊
Second purchased
Around two half years ago i purchased a second hand Kia Picanto from Kia Bridgend through salesman Mike Green and have just returned to order my new car as I had such a good experience and wasn't disappointed on this occasion either another big thankyou to Mike Green for keeping in touch with me and his help with overseeing my purchased.
11 December 2024
Unprompted review
Reply from Gravells
Hi Christine! Thank you for this outstanding 5 star review of Mike and the team at Gravells Kia Bridgend, we are honoured to see you chose us for the second time around! We pride ourselves in our top customer service, and Mike certainly goes above and beyond so we are pleased you had this experience. We look forward to welcoming you back in future and thank you once again for choosing Gravells.
Recently bought a new kia sportage and…
Recently bought a new kia sportage and the staff was really helpful in helping me choose the right model for me
6 December 2024
Unprompted review
Reply from Gravells
Hi Kev! Thank you so much for leaving this stellar 5 star review of Gravells Kia Bridgend. We are pleased to hear that you were helped to find the perfect car for you - the Kia Sportage is a very strong choice you will certainly be pleased with it! We look forward to welcoming you back in future and thank you very much for your business. 😊
Excellent service at Kia Swansea.
I received excellent service from Bilal at Swansea Kia when I bought my EV3. He kept me informed every step of the way and made my buying experience very special. Can’t recommend him and Kia Swansea enough.
Bradley
19 November 2024
Unprompted review
Reply from Gravells
Hi Bradley! Thank you for this fantastic review of your experience with Bilal and Gravells Kia Swansea! He is a fab salesman who is excelling in his role at the moment so we are very pleased to hear you had a good experience with him purchasing your new EV3! We hope you love your new car and we look forward to welcoming you back anytime. Thank you for choosing Gravells 😊
Amazing service
Well what can I say. Amazing service and experience from start to finish. Gareth was very knowledgeable and was on hand to answer any questions at anytime. Even when I felt I was being a pain he understood and explained everything.
Choosing Gravells Renault for our new car was our best decision.
Thank you Gareth.
10 December 2024
Unprompted review
Reply from Gravells
Hi Carl! We are so grateful for you taking the time to leave such a glowing review of your experience with Gareth and the team at Gravells Renault Kidwelly. Gareth is certainly excellent when it comes to putting our customers first and we are so glad to see that you had this experience with us. Thank you for choosing Gravells Renault Kidwelly for your new car, and we look forward to welcoming you back again, anytime! 😊
Gareth made the whole process so easy
Gareth made the whole process so easy. He was always on hand to answer any questions and very knowledgeable about the car.
A big thank you Gareth P
10 December 2024
Unprompted review
Reply from Gravells
Hi Sharon! Thank you so much for taking the time to leave this fab 5 star review for Gareth and your experience with us at Gravells Kidwelly. Gareth is a real credit to us here at Gravells and we are so pleased you had a good experience with purchasing your new car! We look forward to welcoming you back to Gravells in future!
Great experience, highly recommend
I would highly recommend Gravells, I've had a fantastic experience purchasing a second hand car from them this week.
From beginning to end Gareth made the whole process great.
Gareth offered sound advice helping me to find the perfect car and he was never pushy.
No stress involved as all the paperwork is sorted out for you, all you have to do is drive away!
Gareth and the team really do go out of their way to make you feel special.
I highly recommend using them.
5 December 2024
Unprompted review
Reply from Gravells
Hi Laura! Thank you for your kind and thorough review of Gareth and Gravells Renault Kidwelly! We are so pleased you had a fantastic experience, Gareth is a true credit to the Kidwelly Renault team and we are glad you had such a smooth handover - we've come to expect nothing less! We hope you enjoy your new vehicle and we look forward to welcoming you back to Gravells in future. Thank you again for choosing us!
Brilliant team and great customer…
Brilliant team and great customer service, very helpful and friendly and always accommodating to your needs
4 December 2024
Unprompted review
Reply from Gravells
Hi Kazzi! Thank you so much for taking the time to leave this brill 5 star review, we are so pleased you had such a positive experience with our team. We pride ourselves in our genuine and high quality customer service and are glad you experienced this. We look forward to welcoming you back to Gravells Renault Kidwelly in future!
Excellent Customer Service with Gareth
Excellent Customer Service with Gareth. He provided everything we needed. This is the fourth car we've purchase over the last few years for my family and Gareth has dealt with everyone of them.
Excellent team, highly recommend Gravells Kidwelly 👍
19 November 2024
Unprompted review
Reply from Gravells
Hi Joanne, thank you very much for your excellent 5 star review of Gareth and the team at Gravells Dacia Kidwelly! It's lovely to hear you have returned to us time again and dealt with Gareth every time, he is a fantastic salesman and a credit to the business. Thank you for continuing to choose Gravells! We look forward to welcoming you back again anytime.
What an amazing experience from start…
What an amazing experience from start to finished with Daniel Thomas in Gravells Bridgend. I recently purchased a Kia Sportage and Daniel’s service was 10/10. He was polite and friendly from the offset. His knowledge was next level and there was no pushy salesman pitches. Daniel made sure our experience was one to remember and he is a massive asset to Gravells Bridgend. He went above and beyond with all communication and made sure to keep us up to date with everything all the way to driving the car off the forecourt. Thank you for the best customer service I’ve ever experienced and I would highly recommend if you’re considering buying a car from Gravells Bridgend that you ask for Daniel Thomas you will not be disappointed.
16 November 2024
Unprompted review
Reply from Gravells
Hi Shannon,
Thank you so much for your fantastic 5 star review of Daniel and your experience with us at Gravells Kia Bridgend! Daniel is certainly a credit to our business and we will ensure your kind comments are passed on. Customer service excellence is really important to us, so we are very pleased you experienced this. Thank you very much for for choosing us for your new Sportage, we would love to welcome you back to Gravells Kia Bridgend anytime!
Motability Experts
I recently became eligible for Motability and was fortunate enough to be able to choose from several different options, including some premium makes.
What made the difference in making my final choice of a Kia Sportage was the Friendliness, Honesty and Communication of Jason at Gravells Narberth.
Not only was he extremely knowledgeable about the Motability scheme, he also allowed us a test drive in his own Sportage !
Even though there was a long lead time, Jason kept me informed throughout the process and provided honest updates about when the vehicle would be available.
His recent appointment as General Manager bodes extremely well for the continued success of the dealership.
2 November 2024
Unprompted review
Reply from Gravells
Thank you Mr White for this glowing review. We are so pleased that you came to Gravells Kia Narberth and we hope that you will be happy with the service for many years to come. Many thanks from Jason and the team.
Change of a Drive
We popped over to Swansea in September looking to upgrade our Sportage 3 to a Sportage 3 Hybrid, while there talking to Mr Bilal Rass, We had a chance to Test Drive a EV 6 GT line S. It was WOW WOW WOW, we went back and changed our minds. Bilal took us all the way though from start to Driving away today in our New EV 6 GT Line S, we are very very happy. Bilal is an Asset to Gravells of Swansea, No way pushy but a very Helpful Gentleman.
Many Many Thanks.
30 October 2024
Unprompted review
Reply from Gravells
Thank you Mr Tew for the wonderful review of Bilal and Gravells Kia Swansea! We are delighted that you are happy with everything and we hope you thoroughly enjoy your lovely new Kia EV6! We hope to see you at the garage in the future. Many thanks for your business.
Can’t thanks Josh and Gravells enough…
Can’t thanks Josh and Gravells enough for everything they have done for us. Collecting our new sportage today. Customer service has been excellent. Always feel well looked after and up to date. Big thanks to Josh.
16 October 2024
Unprompted review
Reply from Gravells
Thank you Robert for the lovely review of Josh and Gravells Kia Swansea. We wish you many years of happy motoring and we hope we can help you again in the future. Thank you for coming to Gravells!
Collected our new Kia Xceed 1.5 GT Line…
Collected our new Kia Xceed 1.5 GT Line today from Gravells Swansea . Bilal the excellent Sales Executive guided us through the purchase process from start to finish was outstanding throughout.
Have been a Gravells Swansea for a number of years customer serve has always been excellent. I would highly recommend.
14 October 2024
Unprompted review
Reply from Gravells
Thank you Martin for a great review (especially of Bilal) and thank you for returning to us over the years. We hope you enjoy your new XCeed and we hope we can help you again soon. Thank you from the team at Gravells Kia Swansea! Happy motoring!
Reply from Gravells
Thank you Leighanne for this lovely review and thank you for coming to Gravells Kia Swansea!
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