Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you sh... See more
Company replied
Very good service from Sales person Cassie. Helpful and answered all our questions, or found someone who could if she couldn't. Made the sales/part exchange experience smooth, efficiently dealing with... See more
Company replied
Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more
Company replied
Company details
Written by the company
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Contact info
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, United Kingdom
- 07776162867
- gravells.com
4.5
Excellent
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lovely experience buying my new kia stonic
A lovely experience buying my new kia stonic . Dion was so helpful and made the process so easy, very polite and professional. It was a pleasure from start to finish . All staff who answered the telephone to me were extremely polite and helpful too .
10 January 2022
Unprompted review
Reply from Gravells
Thank you for your lovely review. We really appreciate your time and business! We hope to see you again at Gravells Kia Hereford.
My first time at this garage and
My first time at this garage and, as a walk-in, I was given excellent advice that recognised my needs and resulted in me finding just the car I need. Extremely patient Gareth went through many possibilities for me and ensured that everything was set up for me down to fine detail of connecting my phone. Only just driven my Zoe EV home, so hopefully carries on as good as she is today. Thanks to all
19 November 2021
Unprompted review
Reply from Gravells
Thank you for your review. We really appreciate your time and business! We hope to see you again at Kidwelly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.