red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more
Company replied
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red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more
Company replied
Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!
Company replied
I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.
Company replied
The merchandise I purchased was not as I expected.
Company replied
First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.
Miami, FL, United States
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Duty and HST was significantly higher than expected. Length of time for delivery was also long. After paying an additional $400 in tax and duty, the pump for the paddle board is defective. Get to wait another couple of weeks for a replacement handle. Evidently this is a common problem with the RED Paddle Co pumps.
Thanks for the reply, but I think duty was ~$150.00 more than estimated and UPS did not try to deliver two times prior. In fact I waited at home all day on the 14th and 15th, finally calling them on the 18th only to be told there was no reason indicated as to why the delivery was delayed. Finally delivered the evening of the 18th. Was told that "they had just been real busy "

Reply from Green Water Sports
Julian your not just an owner I consider you a friend! Thanks so much for the best deal and all that you have done for me! Green Water Sports has everything you would ever need at the best price and 2 day shipping if you are a stand up paddle boarder! Thank you my friend Julian 🏄 :)
I had a great experience working with Julian at Green Water Sports. He was quick to respond to my questions through Facebook and very helpful with my final purchase. The prices are competitive, too, and I received my new SUP exactly as promised - on time and shipped safely and efficiently. Highly recommend!
I ordered a 2016 Ride 10'6". The board is awesome and the service was great.
We purchased two paddle boards and forgot to order a part. The company sent it out to us super quick and was incredibly kind! Fast shipping and quality products.
Got the best paddle for SUP - Ke Nalu... free upgraded shipping so I get it on time. Great communication. My favorite store for outdoor sport
I'm very happy with my new isup and the customer service that I received from Green Water.
I had a small issue with my order, I queried Green Water to resolve it, and Julian responded within minutes. I am very impressed with the customer service at Green Water.
Service offered here is straight out of a text book on what great service should look like. A flawless shopping experience. Cheers
The board I had wanted was out of stock. Julian advised when board would be available, followed up with special pricing and free leash.
I really recommend Green Water Sports. Julian was helpful, indicates the best products and make all possible to guarantee our satisfaction and get the boards and paddles that I wanted.
Very knowledgeable and helpful for making purchase decisions that are best for you!
We encountered a manufacture issue with our Red paddle co . Products. Their carry bag was defective and one of the Titan pumps leaked air. Green water sports communicated with red paddle co. And resolved our issues in a very timely manner.
Great customer service would highly recommend using them for your SUP needs , and a great inflatable board traveled around Cambodia with it paddling along the waterways and costal
Customer service is second to none. Julian returned my many email questions almost immediately. I wouldn't hesitate to buy from Green Water Sports again.
Julian was awesome. Handled all aspect of order to perfection. Price was great and he was extremely knowledgable picking out the best package. Couldn't be happier
GREAT Customer Service, Fastest Follow Up Ever if you have question or Problem. Julian the owner is HONEST and provided the Absolute BEST Customer Experience EVER!!! I purchased a RED PADDLE inflatable SUP from Julian at Green Water Sports. He answered every question we had (which were numerous) and always answered the myriad of phone calls and e-mails we sent promptly, even if it was late at night! We were truly IMPRESSED with his level of customer service. We had a few issues with the air pump and board through no fault of his and he resolved them promptly for us with RED Paddle. I would not hesitate to buy anything from Julian at Green Water Sports...his level of Customer Service is almost unheard of now days and it was a pleasure to do business with him. I Can't say enough about the Integrity of Julian & Green Water Sports! I'm one Happy fully Satisfied Customer & I LOVE my Red Paddle SUP!
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