Green Water Sports Reviews 

204
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more

Company replied

Rated 1 out of 5 stars

Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!

Company replied

Rated 2 out of 5 stars

I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

Company replied

Rated 1 out of 5 stars

The merchandise I purchased was not as I expected.

Company replied

Company details

  1. Hobby shop

Information provided by various external sources

First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(204)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Red SUP

Duty and HST was significantly higher than expected. Length of time for delivery was also long. After paying an additional $400 in tax and duty, the pump for the paddle board is defective. Get to wait another couple of weeks for a replacement handle. Evidently this is a common problem with the RED Paddle Co pumps.

Thanks for the reply, but I think duty was ~$150.00 more than estimated and UPS did not try to deliver two times prior. In fact I waited at home all day on the 14th and 15th, finally calling them on the 18th only to be told there was no reason indicated as to why the delivery was delayed. Finally delivered the evening of the 18th. Was told that "they had just been real busy "

23 July 2016
Unprompted review
Green Water Sports logo

Reply from Green Water Sports

Hi Brenda, Thanks for the feedback. We do our best to make it clear that some shipments will attract duty and import charges and our estimate on duty was only $15 off your amount as stated. Also, and perhaps you weren't aware, UPS had made 2 previous attempts at delivery prior to finally delivering your package on the 3rd try. If you have any problems with your products, please don't hesitate to contact us on 1-888-252-4983 for help. Julian

Rated 5 out of 5 stars

Great company, products, and service!

I had a great experience working with Julian at Green Water Sports. He was quick to respond to my questions through Facebook and very helpful with my final purchase. The prices are competitive, too, and I received my new SUP exactly as promised - on time and shipped safely and efficiently. Highly recommend!

15 July 2016
Unprompted review
Rated 5 out of 5 stars

highly recommended!

I'm very happy with my new isup and the customer service that I received from Green Water.

I had a small issue with my order, I queried Green Water to resolve it, and Julian responded within minutes. I am very impressed with the customer service at Green Water.

6 June 2016
Unprompted review
Rated 5 out of 5 stars

ISUP

Rapid delivery, great customer service- everything well packaged

4 May 2016
Unprompted review
Rated 5 out of 5 stars

Customer service is Top Notch.

We encountered a manufacture issue with our Red paddle co . Products. Their carry bag was defective and one of the Titan pumps leaked air. Green water sports communicated with red paddle co. And resolved our issues in a very timely manner.

10 March 2016
Unprompted review
Rated 5 out of 5 stars

Red sup inflatable

Great customer service would highly recommend using them for your SUP needs , and a great inflatable board traveled around Cambodia with it paddling along the waterways and costal

9 March 2016
Unprompted review
Rated 5 out of 5 stars

Excellent!

Customer service is second to none. Julian returned my many email questions almost immediately. I wouldn't hesitate to buy from Green Water Sports again.

9 March 2016
Unprompted review
Rated 5 out of 5 stars

Great experience

Julian was awesome. Handled all aspect of order to perfection. Price was great and he was extremely knowledgable picking out the best package. Couldn't be happier

8 March 2016
Unprompted review
Rated 5 out of 5 stars

Julian at Green Water Sports = BEST Customer Experience & Service I have ever Received!

GREAT Customer Service, Fastest Follow Up Ever if you have question or Problem. Julian the owner is HONEST and provided the Absolute BEST Customer Experience EVER!!! I purchased a RED PADDLE inflatable SUP from Julian at Green Water Sports. He answered every question we had (which were numerous) and always answered the myriad of phone calls and e-mails we sent promptly, even if it was late at night! We were truly IMPRESSED with his level of customer service. We had a few issues with the air pump and board through no fault of his and he resolved them promptly for us with RED Paddle. I would not hesitate to buy anything from Julian at Green Water Sports...his level of Customer Service is almost unheard of now days and it was a pleasure to do business with him. I Can't say enough about the Integrity of Julian & Green Water Sports! I'm one Happy fully Satisfied Customer & I LOVE my Red Paddle SUP!

20 January 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look