GroundGuards Reviews 

167
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and dedicated staff members who consistently go above and beyond to ensure smooth operations and expert installations on site. Many people highlight the exceptional communication, friendly attitude, and reliable teamwork demonstrated during every step of the project. Consumers also emphasize the strong build quality of the products and the impressive speed of the delivery service. Reviewers note that orders arrive promptly as scheduled, and the helpful office team provides valuable advice when choosing items. Clients appreciate the seamless overall process and express strong confidence in using these reliable services again.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally hardworking on site. Reviewers... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, friendly, and... See more

Product

Reviewers mention positive feedback about product quality, describing items as strong, robust, and exactly... See more

Delivery service

People report positive experiences with delivery service, highlighting quick turnaround times and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... See more

Company replied

Rated 5 out of 5 stars

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more

Company replied

Rated 5 out of 5 stars

Efficient friendly service. Fast turnaround on delivery and brilliant when coming up against me being challenging with requests having never ordered anything like this before. Happy to go above and be... See more

Company replied

Rated 5 out of 5 stars

I would like to commend Luke, Fabian and Mikey for their work on our site. They were responsible for both the installation and dismantling of the track mats and carried out the work professionally and... See more

Company replied


Company details

  1. #18 of 38 best companies in Construction equipment supplier
  2. #3 of 11 best companies in Building equipment hire service
  3. #17 of 31 best companies in Equipment supplier

About GroundGuards

Written by the company

GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.

We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(167)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Quick response, knowledgeable team and kept up to date with the progress of the order!

Couldn't ask for anything more from a supplier.

7 October 2025
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! Really glad the team could help and keep things moving smoothly for you. Appreciate you taking the time to share it.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Helpful staff when I ordered

Helpful staff when I ordered. Very good communication regarding delivery. Overall excellent.

12 September 2025
GroundGuards logo

Reply from GroundGuards

Thanks for the review! Really glad the team could help and keep you updated on delivery.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

As always quick,tidy and very…

As always quick,tidy and very professional

27 August 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks so much! Great to hear you’ve had a quick and professional experience with us.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great customer experience from chatbot…

Great customer experience from chatbot through to delivery. Thank you!

25 August 2025
GroundGuards logo

Reply from GroundGuards

Thanks for your review! Really pleased to hear everything went smoothly. Hope we can help you out again soon.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Polite, Friendly, Efficient

Staff were very polite and friendly on the phone. Order was processed quickly & communication was excellent throughout. Efficient and fast delivery. Very happy with the product. I would definitely recommend GroundGuards and would buy from them again.

19 August 2025
GroundGuards logo

Reply from GroundGuards

Thanks so much for your lovely feedback. Great to hear everything went smoothly for you from start to finish. It really means a lot that you’d recommend us, and we’ll be glad to help out on your next project.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Very impressed

Really helpful and patient staff who answered all our queries clearly and politely before we sorted an order.
We were kept up-to-date with the order and delivery, including on the day. The order was worked around our availability too, which I was very impressed by and appreciated as made things our end much easier.

18 August 2025
GroundGuards logo

Reply from GroundGuards

Thanks so much for taking the time to write this. I’m really glad the team were able to answer your questions and work around what suited you best. It’s great to know it made things easier for you.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Eggborough cricket pitch

No fuss. Plated out a road way across a cricket pitch. Quick and efficient

8 August 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the great feedback! Glad to hear the roadway went in smoothly. Quick and efficient is exactly what we aim for.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

These guys got the job done without any…

These guys got the job done without any issues in and excellent timely manner
Great job well done lads

5 August 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the review. Great to hear the lads got it done without any issues and on time. I’ll pass that on to the team - they’ll be pleased.

Rated 5 out of 5 stars

Great service

Great service , lads turned up were very professional explained the process and completed works as they promised , would highly recommend

9 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for taking the time to leave a review. Really glad to hear the lads looked after you and everything went to plan. We appreciate the recommendation and will make sure your feedback gets passed on to the team.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great experience

Great experience , great knowledge , Very good team of men fast well organised method of installation

28 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! Really glad to hear the team did a good job and got everything installed quickly and smoothly. We appreciate you taking the time to share your feedback.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Easy to order process and great…

Easy to order process and great customer service.

25 July 2025
GroundGuards logo

Reply from GroundGuards

Thanks so much for the 5 stars, Sean! We're really glad you found the ordering process easy and had a great experience with our team. If there's anything else we can help with, just give us a shout.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Excellent Service from Ground Guards

We recently had Ground Guards install an xtreme mat temporary trackway for crane access on our site, and the experience was outstanding from start to finish. Connor and Richard were the two team members who handled the job, and they were both excellent—professional, efficient, and clearly experienced in what they do.

They arrived on time, communicated clearly, and worked quickly without cutting corners. The trackway itself was installed cleanly and securely, allowing safe crane movement without any issues. They also made sure everything was tidied up before they left, which we really appreciated.

Overall, a reliable and skilled team that delivered exactly what we needed. I wouldn’t hesitate to use Ground Guardss again and would definitely recommend them—especially if you get Connor and Richard on the job!

23 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Wow, what a review! Thanks so much for taking the time to write this. I’ll make sure Connor and Richard see your comments - they’ll really appreciate it. They’re a cracking team and it’s great to see that come across on site. Really appreciate the recommendation and glad we could deliver exactly what you needed.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Connor and Richard recommended contractors

I had Connor and Richard on our site in Lindfield and were very helpful. They have installed more ground guards than originally required due to the curved shape of the haul road. They finished in the time we agreed and worked very safely.
Skilful plant operator and installer on the ground also very good.

21 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for your feedback. Great to hear Connor and Richard were helpful and adapted the install to suit your haul road. Providing a safe, efficient service is always our goal, so I’ll make sure your comments are passed on to the team. We look forward to working with you again in future.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Well equipped company

Well equipped company, hard working skilled lads! Done the job look easy. 👍👍

18 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! Glad to hear you were happy with the team and the end result.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

efficient and professional

efficient and professional at all times 👍

7 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Glad you had a great experience, thank you for the review!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Would use again

Prompt and adaptable throughout the job. Very efficient and got on even on a very busy site. Would definitely use again.

8 July 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your kind words. We're glad we could support your project and keep things moving, even on a busy site. We look forward to working with you again.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

The gentlemen where very professional…

The gentlemen where very professional and helpful.

25 June 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your kind words! We're glad to hear our team were professional and helpful. We really appreciate your feedback!

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Great service

Great service, delivered and installed the track mats as asked across difficult terrain. Staff were very helpful and friendly.

13 June 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the great review! Glad the team and mats delivered on a tough job. Really appreciate you sharing your experience.

Best,
Mike - Marketing Manager

Rated 5 out of 5 stars

Shripney Cable Works

Great office staff, impressive planning from start to finish. Professional site staff, always on time, positive works ethic, a problem solving team that completed the planned works ahead of schedule. Good job lads!!!

23 May 2025
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks a lot for your review. We’re really pleased to hear you were happy with both the office team and the site crew. The team always aims to be helpful and get things done on time, so finishing early is a real bonus. I’ll share your comments with everyone - they’ll be chuffed! Thanks again for taking the time to let us know.

Best,
Mike - Marketing Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look