We worked with Maria to plan our first trip to Ecuador in 2027. She was prompt and thorough in answering our emails and questions and gave us great options to meet both our desired itinerary, budget,... See more
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Review summary
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Reviews shaping this summary
Working with Nicolas has been a pleasure. He’s very prompt with responses, detailed oriented ( which makes such a difference when putting together a month long trip for 5 adults) & so cordial & easy... See more
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Heading to the Galápagos Islands??? Look no further to help create your perfect itinerary! Nicolas Bayas of Happy Gringo was very knowledgeable in getting us to the many locations and hotels for the... See more
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We had an excellent experience booking our Galapagos cruise vacation through Happy Gringo. Jacky was extremely attentive and quick to respond to our MANY questions! She understood our budget and helpe... See more
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Company details
About Happy Gringo Travel
Written by the company
Happy Gringo is an Anglo-Dutch owned travel company run by passionate travelers for like-minded clients. We have 18 years of experience, during which time we have established ourselves as one of the leading and most respected travel agencies/tour operators in Ecuador and Galapagos. Above all, we pride ourselves on a personalized approach to service, and a team of local travel experts, who know the country like the back of their hands.
Where Will Your Dreams Take You?
Contact info
Portugal E10-77 & 6 de Diciembre. Ambar Building. Office 1201, Quito, Ecuador., 170504, Quito , Ecuador
- + 593 984295830.
- info@happygringo.com
- happygringo.com
4.9
Excellent
636 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Would not use again
Not a great experience. Communication was slow and tour options not explained. Hotel choice was poor. Logistics were not explained clearly.
23 December 2025
Reply from Happy Gringo Travel
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
We will carefully review your comments and the details of your case. Traveling to the Galápagos during peak season can sometimes be quite busy, and we understand how this may impact the overall experience. Despite the limited timeframe, we did our best to plan and organize your trip, and all itinerary details, logistics, and hotel information were shared in advance through the tour pack.
We truly regret that the trip did not fully align with what you had envisioned and appreciate you sharing your perspective with us.
Very responsive
Very responsive, listened and planned day according to our requests. Happy with guide chosen.
23 December 2025
Reply from Happy Gringo Travel
Thank you very much for your kind review! We’re happy to hear that the planning matched your requests and that you were satisfied with the guide. We hope to welcome you again in the future.
Great customer service
I have been organising a trip in Ecuador & found Happy Gringo Travel very helpful & supportive.I needed to pay the remainder for my trip during the Christmas weekend & they replied to my email very quickly & supplied me with the link to pay.
So far I’m Really happy with the customer service.
23 December 2025
Reply from Happy Gringo Travel
Thank you for your kind feedback. We’re happy to hear that our team was able to assist you promptly, even over the holiday weekend. We truly appreciate your trust and look forward to helping make your Ecuador trip a fantastic experience.
Patient with Changes
David Bravo has been very patient with many modifications that I have made. I have added days, I have added activities, and he has been very accomodating. I am a travel advisor and know how difficult it is when a client changes an itinerary. I appreciate the patience because this will be a once in a lifetime trip.
17 December 2025
Reply from Happy Gringo Travel
Thank you for the wonderful review. We’re happy to have been able to accommodate the changes and help shape such a special trip. We truly appreciate your trust and wish you an unforgettable experience.
Our sales agent was super helpful and…
Our sales agent was super helpful and communicated clear.
Let's hope the rest of our journey is as easy as the booking process.
17 December 2025
Reply from Happy Gringo Travel
Thank you so much for your kind words! We're thrilled to hear that our sales agent provided you with helpful service and clear communication during the booking process. We're committed to making your entire journey just as smooth and seamless. If you need any assistance along the way, please don't hesitate to reach out we're here to help every step of the way.
Friendly Knowledgeable Customer Service
MaJo was excellent. Friendly, knowledgeable and with endless patience as I kept on asking questions by email, WhatsApp or on the phone.
17 December 2025
Reply from Happy Gringo Travel
Thank you so much for this wonderful feedback! We're absolutely delighted to hear about your experience with Majo. We're so glad you felt supported throughout the process, and we're here whenever you need us. Thank you for choosing us!
My agent has been extremely responsive…
My agent has been extremely responsive and courteous. He helped me plan wisely and has been a pleasure.
8 December 2025
Reply from Happy Gringo Travel
Thank you so much for your kind words! We're thrilled to hear that your agent has been responsive, courteous, and helpful in planning your journey. We appreciate you taking the time to leave this review, and we look forward to continuing to support you every step of the way!
Reply from Happy Gringo Travel
Thank you for your feedback! We're so glad we could provide quick and helpful responses for your Quito to Mindo day tour. We hope you have an amazing time exploring Mindo! If you need any assistance before or during your tour, feel free to reach out. Enjoy your adventure!
I had a mixed experience with Happy…
I had a mixed experience with Happy Gringo Travel. I didn't select them, but rather was directed to them from the website of one of the Galapagos boats I was looking at. The service I got from the travel agent who was assigned to us was excellent in most ways. He was knowledgeable, helpful, and very responsive. Up until an error was made with the post- boat trip transfer that HG would not address I would've given the agency a 5 star review. So I would recommend them for everything except transfers within/between the islands. Those transfers are very well organized and you can do it on your own to ensure that you have transportation when and where you need it.
9 November 2025
Reply from Happy Gringo Travel
Thank you for taking the time to share your detailed feedback. We're glad to hear that your travel agent provided excellent, knowledgeable, and responsive service throughout most of your experience, we'll be sure to pass along your kind words to them.
However, we sincerely apologize for the error with your post-boat trip transfer and for not addressing it to your satisfaction. We take your feedback seriously, and we'll be reviewing our transfer coordination processes to ensure this doesn't happen to future travelers.
Thanks again for your feedback, your experience matters to us, and despite the transfer confusion, we're pleased to know that our travel agent was able to provide you with excellent support throughout your journey.
Nico was very good in responding quickly
8 December 2025
Reply from Happy Gringo Travel
Thank you for your feedback! We're glad to hear that Nico was quick to respond and helpful. We'll make sure to pass along your kind words, looking forward to providing you with a great experience!
Happy Gringo Travel has been super…
Happy Gringo Travel has been super helpful and always replies to my questions really quickly.
2 December 2025
Reply from Happy Gringo Travel
Thank you so much for your kind words! We're thrilled to hear that we've been helpful and responsive to your questions. Providing quick, reliable support is really important to us, so it's wonderful to know we're meeting your expectations. If you have any more questions as your trip approaches, please don't hesitate to reach out
Nico was friendly and helpful
Nico was friendly and helpful. He responded quickly to questions.
2 December 2025
Reply from Happy Gringo Travel
Thank you for your review! We’re so pleased to hear that Nico’s friendliness and quick responses made your experience a positive one. We’re always here to help with any questions you may have!
Jonathan was very responsive
Jonathan was very responsive. Had great suggestions and helped us find the best cruise to fit our needs
2 December 2025
Reply from Happy Gringo Travel
Thank you so much for your review! We’re delighted to hear that Jonathan’s responsiveness and suggestions helped you find the perfect cruise to match your needs. We truly appreciate your feedback and are always here to assist with anything you may need next!
Highly recommend this company
Nico, our agent with Happy Gringo, from start to finish was extremely helpful in planning our Galapagos cruise. We followed his advice and were very happy with the cruise we selected. He even provided information on travel issues not related to the cruise. He also effectively problem solved to our satisfaction an issue that came up unexpectedly. I recommend going with this company, they are trustworthy, knowledgeable and customer focussed.
18 November 2025
Reply from Happy Gringo Travel
Thank you so much for your wonderful review! Your trust means a lot to us, and we truly appreciate your recommendation. We’re here anytime you need us and look forward to helping with future adventures!
Nico made everything so easy
Nico made everything so easy, and was very communicative.
24 November 2025
Reply from Happy Gringo Travel
Thank you for your review! We’re so glad to hear that Nico made everything easy and kept communication clear throughout the process. We appreciate your feedback and are always here to help with anything you need!
Professional Customer Service at Happy Gringo!
Jacky at Happy Gringo assisted me with planning our trip. The planning went smoothly and her customer service was excellent! We haven't taken our trip yet, which is in 2026, but am very pleased with the process so far.
24 November 2025
Reply from Happy Gringo Travel
Thank you so much for your kind review! We’re delighted to hear that Jacky provided excellent support and helped make the planning process smooth and enjoyable. We’ll be here every step of the way to ensure everything continues to go perfectly!
THE BEST
Jacky was wonderfully responsive to our inquires and truly made the planning process a breeze. We are so looking forward to this customized tour !
24 November 2025
Reply from Happy Gringo Travel
Thank you so much for your wonderful review! We’re thrilled to hear that Jacky’s responsiveness helped make the planning process smooth and enjoyable. We’re just as excited for you to experience your customized tour, and we can’t wait to bring it to life for you!
Was clear and responsive to my…
Was clear and responsive to my questions without ambiguity. Made the whole process stress free.
19 November 2025
Reply from Happy Gringo Travel
Thank you so much for your kind words! We’re glad we were able to provide clear, responsive support and make the whole process stress-free for you. If you need anything in the future, we’re always here to help!
Jacky has been a wonderfully responsive…
Jacky has been a wonderfully responsive consultant. She arranged a call and we discussed my requirements. She put together a great itinerary and was happy to update it until I got exactly what I wanted. Her recommendations of accommodation and travel were excellent.
19 November 2025
Reply from Happy Gringo Travel
Thank you for your kind words! We’re thrilled to hear that the itinerary met your needs and that the recommendations for accommodations and travel were helpful. Providing responsive and personalized support is always our goal, and we’re glad we could make your planning experience smooth and enjoyable!
She made me feel confident and…
She made me feel confident and comfortable and reassured me a lot that this wasn’t a scam. I was so nervous and she didn’t make me feel bad for triple checking many times before booking
19 November 2025
Reply from Happy Gringo Travel
Thank you for sharing your experience! We’re so glad to hear that you felt confident, comfortable, and reassured throughout the booking process. We completely understand how important it is to feel secure, and we’re happy we could support you every step of the way. Your trust means a lot to us!
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