Harley Street Hearing Reviews 

581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and knowledgeable, making them feel at ease. The service is frequently described as efficient, thorough, and exceptional, with many appreciating the detailed explanations and personalized care. Many people found the products and adjustments significantly improved their hearing, leading to life-changing results and increased confidence. Reviewers consistently report a warm and welcoming environment, feeling valued and reassured throughout their appointments. Many express long-term satisfaction and a strong intention to return, highly recommending the company for its outstanding care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, describing it as highly professional, caring,... See more

Product

Consumers find the product to be life-changing, with many expressing gratitude for the significant... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

User experience

Customers report positive experiences with user experience, often highlighting the calm, clear, and gentle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Absolutely an efficient service I received at Harley street. From the reception staff to the mould collecting staff and even payment staff, they were all fantastic. Firstly, the booking experience was... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic centre
  3. Hearing aid repair service
  4. Hearing Aid Shop

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(581)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

simple, helpful, clear advice

I received today simple, helpful, clear advice from a knowledgeable lady. My hearing immediately improved, and I was given means of continuing the improvements.

30 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Roderick for leaving us a review of your appointment with Harley Street Hearing.

Rated 5 out of 5 stars

Friendly and professional service

As always the service was professional friendly and efficient.People feel valued and supported

27 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Mary, so pleased you've had great experiences at Harley Street Hearing.

Rated 5 out of 5 stars

A very satisfying experience

As always, my appointment with Matthew Allsop went very well. I was half an hour late due to train problems, but he did not display any annoyance at this, and still gave me a full ear examination with no time pressure. He removed a lot of wax from my ear with no pain at all, and then did a full test of my hearing. He adjusted my aids to suit the slight changes to my hearing since my last exam, and also set up a new program to help with a hearing difficulty that I had told him about. After the session my hearing is much better. He explained everything carefully to me, answered all my questions, and didn't try to sell me new aids which he said I didn't need yet. I would strongly recommend this practice.

19 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

On behalf of Matthew and the Harley Street Hearing team we really value you taking the time to leave such a considered, in depth review of your recent appointment with us. We look forward to seeing you in 2025.

Rated 5 out of 5 stars

Very professional and excellent service

I’ve been a client here for about 4 years and really can’t fault the quality of service. I usually see Matthew, who is a total professional and I have absolute confidence in the advice he provides on products and solutions. I’ve also had dealings with quite a few other practice staff-members and found that the quality of service is consistent throughout the organisation. My experience here has been first class and my hearing much improved!

19 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Leigh thank you so much for your review. This is very much appreciated by Matthew and the Harley Street Hearing team.

Rated 5 out of 5 stars

Thank you 🤩

Thank you 🤩
Professional and with ease

17 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review

Rated 5 out of 5 stars

a great experience

Aisha was great - she communicated well and made the entire process of clearing my ears, testing my hearing, and making moulds for the earplugs, a complete pleasure - I felt in very safe and professional hands. I am looking forward to receiving my new earplugs in a couple of weeks.

11 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review and kind comments about Ayesha. Send us a photo when you get your custom earplugs @musicianhearing

Rated 5 out of 5 stars

Excellent ongoing support

Highly professional, knowledgeable, patient and with superb ongoing support

12 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Susan

Rated 5 out of 5 stars

Great Experience

Excellent experience, I saw Senior Audiologist A Oliveira, an amazing specialist, very knowledgeable, patient, delicate and professional. I would recommend her without a doubt. Thank you!

12 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your kind review, Andreza will be delighted.

Rated 5 out of 5 stars

Matthew and the team exceeded every expectation

Matthew and the whole team were very welcoming and caring. The information given by Matthew was fantastic and the assessment was incredibly thorough. Who could ask for more?

10 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for taking the time to write your review.

Rated 5 out of 5 stars

Highly Recommend

I have used Harley Street Hearing for 5 years and have been totally impressed and satisfied with the service they give. They should be awarded 10 stars rather than 5. The audiologists are without exception friendly and professional and nothing seems too much trouble to make sure your hearing aids are working and suiting you. Couldn’t recommend them more highly.

6 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you so much for such a stellar review Judith.

Rated 5 out of 5 stars

Audiology Treatment Experience

Appointment made really efficiently and the treatment I received was super professional and friendly

5 December 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Trevor

Rated 5 out of 5 stars

Professional in every sense of the word

Considering it's the first time I've had my hearing tested, not to mention getting my ear moulds done for the first time, I felt really comfortable and in safe hands.

I can't wait to get my moulds through, it's a fantastic service that they provide at Harley Street Hearing!

18 November 2024
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review David, so pleased you were happy with our service.

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