Harley Street Hearing Reviews 

580
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and knowledgeable, making them feel at ease. The service is frequently described as efficient, thorough, and exceptional, with many appreciating the detailed explanations and personalized care. Many people found the products and adjustments significantly improved their hearing, leading to life-changing results and increased confidence. Reviewers consistently report a warm and welcoming environment, feeling valued and reassured throughout their appointments. Many express long-term satisfaction and a strong intention to return, highly recommending the company for its outstanding care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, describing it as highly professional, caring,... See more

Product

Consumers find the product to be life-changing, with many expressing gratitude for the significant... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

User experience

Customers report positive experiences with user experience, often highlighting the calm, clear, and gentle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Absolutely an efficient service I received at Harley street. From the reception staff to the mould collecting staff and even payment staff, they were all fantastic. Firstly, the booking experience was... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic centre
  3. Hearing aid repair service
  4. Hearing Aid Shop

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

580 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(580)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harley Street Hearing and their incredible service levels

Harley Street Hearing and their fantastic staff never cease to amaze me with their thoroughness, care and dedication to ensuring that my hearing solution is operating as well as possible. Nothing seems like too much trouble for them and appointments are always available within hours or days at most. Phone calls are always answered within seconds, no interminable waits or "I'm sorry, but we're experiencing high call volumes at the moment, yada yada, yada messages". This company constantly amazes me. I know it sounds from this review like I'm a shareholder or have something to do with the company, but I have nothing to do with them at all apart from being a client for the past few years. At first, I thought that they were rather expensive and was reluctant to use them (my insurance company insisted that I use them for some replacements of lost hearing aids) but I realise now that this really is not the case in terms of the level of service that I get from them. I've worked with all the usual suspects in the past (Boots, Specsavers, Costco and other specialist hearing companies), but none of them are in the same league as Harley Street Hearing.
I really can't recommend them enough.
You can go to the middle of a low Division or go to Harley Street Hearing and be right at the top of the Premiership!

23 January 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

What an outstanding review. We really do appreciate you taking time to leave your thoughts on our service and I'd like to thank you Jeff on behalf of the whole team at Harley Street Hearing.

Rated 5 out of 5 stars

Lovely team

Lovely team, very welcoming, I’m very happy with my hearing aids and the aftercare is great too.

24 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Katherine

Rated 5 out of 5 stars

Nadia is a very professional…

Nadia is a very professional audiologist and helped me to solve the whistling issue with one of my hearing aids

23 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your kind review Pabs

Rated 5 out of 5 stars

Excellent experience at Harley street hearing

Harley street hearing made me feel well looked after and safe from the moment I walked in to their treatment rooms in Harley Street.
They made extra time for me and at every stage I was given solid information and options to go forward.
I am looking forward to coming back for my next appointment.

20 January 2025
Unprompted review
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Reply from Harley Street Hearing

Pleased you had such a positive experience from your appointment with Harley Street Hearing Julia, thank you.

Rated 5 out of 5 stars

Highly professional and efficient

Efficient, professional and delightful staff. Superb audiologist who explains everything so clearly. In depth testing that gives the most accurate readings and treatments.

20 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review PHL

Rated 5 out of 5 stars

A First Class experience

I received excellent service from the Audiologist yesterday on attending for an annual review.
She addressed issues most thoughtfully which I had raised that were making my hearing experience below par.
As a result the boost to my hearing aids has given me a new level of satisfaction and confidence.

21 January 2025
Unprompted review
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Reply from Harley Street Hearing

So pleased to hear this Graham. Thank you for your review.

Rated 5 out of 5 stars

This was my first hearing test

This was my first hearing test, and the process was ever so smooth, comfortable and informative throughout. Matt was great with answering my questions and also educating me on aspects of my hearing that I wasn't aware of. I'm really looking forward to receiving my custom hearing plugs in a few weeks!

17 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Esther on behalf of Matt and the team at Harley Street Hearing.

Rated 5 out of 5 stars

Always helpful and friendly and…

Always helpful and friendly and flexible. Always professional.

The name Harley Street may put some people off but this service os actually great value for money too.

21 January 2025
Unprompted review
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Reply from Harley Street Hearing

We do pride ourselves on providing a high quality service to all visitors to our clinics so thank you Steve.

Rated 5 out of 5 stars

The people who work there really know…

The people who work there really know their stuff, very helpful, very focussed on customer satisfaction and addressing their hearing needs

21 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review Clive.

Rated 5 out of 5 stars

Harley Street Hearing go the extra mile

I recently left London but was prepared to make as special trip to Harley Street Hearing as my experience there has always been great. It is a very well managed audiology centre and the audiologist I see there (and all of the support team) are very nice people to deal with who go the extra mile to try to resolve the various issues I have with my hearing and my aids.

20 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your wonderful review on behalf of the team at Harley Street Hearing. We look forward to seeing you again Nicola.

Rated 5 out of 5 stars

I went back for a hearing review

I went back for a hearing review. It was really useful - reassuring test result and a helpful tune up of my hearing aids. Easy to book the appointment too.

20 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for leaving a review LJ

Rated 5 out of 5 stars

Great experience

Great experience. Lovely waiting room. Very professional staff. Felt super comfortable the whole time. Really nice place.

13 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Ben. Glad you had a great experience with us.

Rated 5 out of 5 stars

The experience of HSH was very smooth

The experience of HSH was very smooth. My needs as a musician were taken into account, and the amount of db reduction/filtering required. It was an efficient appointment with a friendly, knowledgeable consultant, and would recommend the clinic to fellow musicians.

26 September 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Joseph. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Fitted in the review appointment to suit me and carried out a thorough review and reset of my hearing aids after retesting my hearing. Great service.

9 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for taking the time to leave a review. Very much appreciated by the Harley Street Hearing team.

Rated 5 out of 5 stars

Consistently excellent service

Consistently excellent service and advice, timely support and good communication. I’ve been a client for several years now and continue to rely on them for advice and support.

30 December 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Nadja, we're delighted to have you as a patient at Harley Street Hearing.

Rated 5 out of 5 stars

simple, helpful, clear advice

I received today simple, helpful, clear advice from a knowledgeable lady. My hearing immediately improved, and I was given means of continuing the improvements.

30 December 2024
Unprompted review
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Reply from Harley Street Hearing

Thank you Roderick for leaving us a review of your appointment with Harley Street Hearing.

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