I've used Harmoney for a while now. Initially the unsecured loan percentages where too high for me. Lately, I've been getting better interest rates. The process of getting the loans is really simple a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loved how quick, efficient, simple and clean Harmoney work. The language they use is clear so that you know all parties roles, expectations, responsibilities and consequences if you don't uphold your... See more
I love Harmoney, the application was quick and the wait was a couple of days but I got it and I am so grateful.The team members kept in touch with me via email.My first loan helped me get my first veh... See more
Needed a little extra money to help get landscaping and renovations done and Harmoney made it super easy to apply online. Nice easy straightforward process.
Company details
Written by the company
Since our beginnings in 2014, Harmoney has sought to transform the way people borrow and lend money. We’ve created Australasia's largest direct online lending experience, having facilitated over $1.6 billions in loans to over 50,000 customers on both sides of the Tasman, giving people more choice and options. Along the way we’ve created over 100 jobs, and created a purpose‑driven culture focusing on helping people do better through technology, big data, and responsible lending.
Contact info
Level 3/110 Customs Street West, 1010, Auckland, New Zealand
- 0800 427 666
- harmoney.co.nz
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant
The staff were really helpful and friendly and the whole process was easy.
Ive never had a problem when I've rung and spoken to the staff
Quick and easy to apply
Good, easy communication throughout the whole application process. There wasn’t anything that I didn’t understand while I was applying and once I accepted the loan. Instructions and advice were clear and concise.
They are easy to talk to.and they…
They are easy to talk to.and they adjust so it would be manageable to return the payment. Awesome. Less stress in paying .
Fast and efficient communication
Fast and efficient communication. Friendly staff and overall great service. Have gone through Harmony a couple times already and would highly recommend
Simple and straightforward
Simple and straightforward to use and understand what was need.
I talked to different people who had…
I talked to different people who had different ways of handling my loan application. In the end I got the result I wanted.

Reply from Harmoney
So easy to submit a request and fast…
So easy to submit a request and fast response!
Excellent service with no hassle
I did not believe that my loan could be approved so fast. The service was excellent and it is unbelievable. It was not only easy to navigate online but also very quick and efficient response.
I would highly recommend Harmoney to anyone who want to get the best deal out there when having to borrow money.
Excellent Service
Excellent service, easy to apply. I always go back to Harmoney.
Ridiculous rates
Offered me a loan at 23.99% when other companies offered me the same loan at 10-11%. I can't see any Google reviews for this company, I wonder why???

Reply from Harmoney
info for customers…
Here is a copy on an email I just sent Harmoney..........
Your credit check system is dubious, your application process is antiquated, your unwillingness to provide a set interest rate is unforgiveable and corrupt, what is a ‘personalised interest rate’ it is bordering on illegal and corrupt and to set individual rates is dishonest, nobody else does this apart from loan sharks, A set rate needs to be mandatory! your customer communications and service is inadequate, your understanding of small business ABN tax and GST is inferior, your early positive response to applications is false, …………………… It appears that all the negative reviews (which are numerous) online are true, I will now join the cue and post as many negative reviews on as many sites I can find. For your information I have secured a consolidation loan today from one of your rivals at a set rate. You are no better than scammers.
I bet you don’t reply! Simply because you don’t care and you know what I am stating is all factual and true. I will ‘bag’ you lot to everyone I meet.

Reply from Harmoney
I have found signing up confusing as someone inexperienced and trying to understand how these loan companies work before I pick a loan
I have found signing up and communicating with the customer service team rather confusing. I guess most people have a passport or ID when they sign up because they don't seem to have an issue like this often. At the time I didn't but when I got one recently, I went back to my account and in the details section it says any details you can't change, call us. I originally emailed them and it seemed to me that they basically said, you had to add details to the about you section to add ID info but that was confusing as it was locked for me. I eventually called them and somehow realised that it was because you HAD to apply for a quote first and add ID info that way for them to review. It will be unlikely I will apply for their services further as I found it confusing and I should have realised sooner what you needed to do. Perhaps the people I talked to were frustrated with me, I know I can be frustrating and perhaps they were also having a bad day or sick of people asking as I had. It was just confusing because the website pushed you to call them for answers but their team made it seem like I shouldn't have contacted them for info?

Reply from Harmoney
Harmoney were fine over $250,000 for…
Harmoney were fine over $250,000 for misleading consumers (referenced in the NZHerald). I tested their service offering a $1000 loan and was immediately declined. Avoid this service.
i invested a lot of money in harmoney…
i invested a lot of money in harmoney recently i lost over $1600 they charge loans of full if no payments .all so the site is dread full poor logins account in credit then money disappears not until you complain its put back with excuse of defaulters but wen in credit then minus must be a lot of defaulters they have got rid of account managers . call center is in fiji your money is safer in the bank you have no recourse to recover any default loans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







