Hearing Wales - Newcastle Emlyn Reviews 76

Very friendly service
Everything explained before I had the micro ear cleaning I would 100% recommend this services i have been suffering for a few years with my ears had them done for the first time today It was amazed that I could hear everything ❤️ I would recommend anyone that suffers with ear wax build up to have this done to top it all its not expensive

Friendly staff and pleasant environment. Great information re hearing

Excellent service from start to finish. I was phoned back promptly after an online enquiry and had an appointment made for the following week. The clinic is inviting and welcoming and my issue was dealt with very well. Thank you to Amy and Adele for your service!

At Hearing Wales Newcastle Emlyn I was greeted by Adele on reception who was friendly and helpful.
I have had an exceptional experience with Amy the audiologist . Following my hearing assessment she gave me comprehensive explanations and answered all my questions .
As someone who was unsure whether I wanted hearing aids Amy talked me through the options and how each type of hearing would address issues I was experiencing in my daily life.
I cannot praise Amy and Adele enough for helping me transform my life for the better.

Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Friday, but the audiologist had just left. The receptionist was fab - she gave me good advice on what to do until the following Mon/Tues when I should just pop in for a free ear check. I was seen in a few minutes - the audiologist was great and she removed my hard wax from both ears there and then! Quite a bit cheaper than I'd been quoted by the previous audiologist I'd seen some months back. I'd highly recommend Hearing Wales in Newcastle Emlyn (and it doesn't need months of ear drops to soften the wax as I'd thought!) Thank you both!

I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs that day - less than 24hrs after I first made contact.
The service provided was very thorough, both the receptionist and audiologist were very helpful and professional. The issues I’m currently experiencing were fully explained to me. I would highly recommend Hearing Wales in Newcastle Emlyn.

Fantastic customer experience from the moment you walk through the door and the micro suction was painless and such a relief thank you

As not local to the Newcastle Emlyn, I holiday in the area twice a year and I wondered if I would get any better service than the boots and specsaver regime of national earing services.
The answer is an outstanding huge Yes!
If Hearing Wales and it's other outlets are half as good as this Newcastle Emlyn location, then Wales is so lucky to have their Service. My whole experience was accommodating and made pleasurable to my needs, thank you!

Very nice and efficient people to deal with

Fitted in on a busy day at Newcastle Emlyn, careful explanation of treatment which was delivered very professionally.

Very helpful staff, during the hearing test all aspects of the test was explained in language I understood. During the fitting all aspects was explained

Friendly staff, ease which appointment came & went, no pain through testing😊 cannot rate them high enough. Diolch

A very friendly and professional visit to Hearing Wales today.
Everyone very helpful and understanding.
I would definitely recommend others.

I went to Hearing Wales for micro-suction on the off-chance rather than going to my previous clinic.
I was happy with the micro-suction and decided it may be time to upgrade my five-year old hearing aids. The advice Amy provided on the various options was clear and helpful, and the subsequent visits for the moulds to be taken and then for the aids to be set up went well. I am pleased with the hearing aids, which I hardly notice wearing.
I have been really impressed by Amy’s professional and friendly approach as an audiologist; and Adele, the receptionist always has a smile and a warm welcome.
My last visit was again for micro-suction, which was done by David, the locum audiologist. He also provided a fine service, which included checking and adjusting the hearing aids.
Hearing Wales has an excellent team in Newcastle Emlyn and I will not now go anywhere else for my hearing needs.

Super helpful. Highly recommended.

What a great reception from Amy and Adele last Wednesday! There was no sense of rush and I had plenty of time to explain my problem. After the extensive tests, Amy patiently explained the problem and the various next steps I could take. Thank you both for a pleasant experience and a lovely cup of coffee. I was equally surprised when I realised that this service is free! I'd urge everyone to get tested here first before going to discuss the problem with anyone else. Many thanks. Chris

Several times when my elderly mother stays with me I’ve had to bring her in for batteries or hearing aid maintenance at very short notice, Amy and Adele each time have been so helpful and kind and managed to assist really quickly, I definitely recommend Hearing Wales

Prompt appointment.
Successful treatment.
Friendly staff.

Polite and helpful receptionist,the audiologist was very professional and explained everything clearly

Was very happy with the service I received both Adele and Amy were helpful, friendly and informative. I was able to book an appointment quickly and got my ear problem sorted speedily. Thank you