Hedgehog logo
Visit website

Hedgehog Reviews 

3,500
•
TrustScore 4 out of 5

4.0

Car and Motor Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient in handling queries. Many people found the customer service agents to be professional and quick to resolve problems. Reviewers also appreciated the smooth process and the clear, affordable pricing for their insurance policies. However, some customers also noted significant issues with unexpected fees and price increases. People reported being charged for policy amendments, cancellations, or experiencing substantial price hikes without clear justification. A few other people also felt that customer support was poor or nonexistent, citing difficulties reaching agents and unanswered communications.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting specific agents for their... See more

Price

Consumers find price to be ambiguous, with many reporting hidden charges and unexpected fees, such as renewal... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction, citing... See more

Payment

Reviewers mention negative feedback about payment, with many feeling they were charged unfairly or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more

Company details

  1. Car and Motor Insurance Agency
  2. Insurance broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,500)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Avoid

Hedgehog insurance they need squashed in the road . In reality zero stars. Don't use them . As soon as you cancel a policy then you see their true colours . They seem to take it personally and become very unprofessional. Avoid avoid avoid

2 March 2025
Unprompted review
Rated 1 out of 5 stars

UNFIT FOR PURPOSE - AVOID!!!

Unfit for purpose. This company are disgraceful. Only contactable by email, you can't speak to anybody. I arranged a new car policy ONE DAY AGO. I couldn't supply proof of no claims bonus (within their 2 year requirement) so they imposed an extra £250 on my £450 policy. I am 78 and have NEVER made a motoring insurance claim - I have 50 years no motoring claims !! Unhappy with their 'conditions', I cancelled the policy application for a refund (within 24hours) - they deducted £100 for this. DO NOT USE THIS COMPANY - go to an established and reliable one.

3 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look