Hedgehog Reviews 

3,502
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient in resolving queries. Reviewers often highlight specific agents who provided quick and professional assistance, making interactions pleasant and efficient. This often led to a smooth and positive overall service experience for many consumers. However, some customers also noted significant issues with pricing and payment. People reported unexpected fees, such as charges for policy amendments or cancellations, and much higher renewal quotes. Additionally, a few other people also felt that customer service was difficult to access, with complaints about non-functional live chat, unanswered emails, and the lack of a phone line.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many expressing significant frustration due... See more

Staff

Customers had positive experiences with staff, highlighting several individuals for their exceptional... See more

Price

Reviewers express significant dissatisfaction with pricing, citing numerous hidden charges and unexpected... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction.... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as payment screens failing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more


Company details

  1. Car and Motor Insurance Agency
  2. Insurance broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(3,502)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fair way to insure YOU not others !

So far so good no hanging around for corespondents , the main reason hedgehog caught my eye was the price a quarter of all other companies curiosity caught my eye upon looking in to it I found them to be the first company that does not charge you higher premiums for other customers driving mistakes on the road, I’m 63 have had a clean licence all my life and never had to make a claim and protect my no claims yet every year my insurance was increasing far beyond the normal cost of living expectations in other-words i was being charged to pay for others bad judgements and high risk takings on the road, I’m pleased to finally of found a company that state they do not do this you are insured based on your driving and carefulness while on the road which in my eyes is well over due. Well done Hedgehog !!

10 February 2025
Rated 5 out of 5 stars

Thanks to Emily

Thanks to Emily for the patience and support has we got cut off twice and thankfully I did get reconsidered to the same person so she already knew all about what I was trying to do and this was difficult because it was a new car so the registration number didn't work and other complications but we got there in the end so thanks again to Emily

7 February 2025
Unprompted review
Rated 4 out of 5 stars

thank you Emily!

Emily was very helpful online, but still find dealing with online people only a bit frustrating compared to a simple phone call

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Good!!

It was quick and easy to set up and competitive compared to other companies. Adding on or removing extras was straight forward and after reading policy I was assured I was insured for what I required

29 January 2025

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