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Hedgehog Reviews 

3,500
•
TrustScore 4 out of 5

4.0

Car and Motor Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Many customers praise the staff for being very helpful, polite, and efficient, often resolving issues quickly through chat. People appreciate the personalized service and the ease of getting their queries answered successfully. Reviewers also found the insurance policies to be well-priced, affordable, and presented with clarity. However, some customers also noted significant issues with customer service, describing it as poor or non-existent, with unanswered emails and non-functional live chat. There were also complaints about unexpected fees, policies being canceled without notice, and difficulties in updating payment information due to website issues.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting specific agents for their... See more

Price

Consumers find price to be ambiguous, with many reporting hidden charges and unexpected fees, such as renewal... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction, citing... See more

Payment

Reviewers mention negative feedback about payment, with many feeling they were charged unfairly or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more

Company details

  1. Car and Motor Insurance Agency
  2. Insurance broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(3,500)

56 reviews in the last 12 months

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Rated 3 out of 5 stars

Not bad during the first year of my…

Not bad during the first year of my insurance but I have just received my renewal which is 3 times the price of last year. Just tried to speak to them about it on their chat service but I couldn't get past their chat bot that basically told me to take it or leave it. I left it.

22 January 2025
Unprompted review

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