First experience using own router and SIM card in France and we cannot thank Frazer enough for being so very patient with our continued pestering of him !!! Oldies with no idea and he was lovely - cal... See more
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Customer service 2nd to none! Every question answered succinctly and accurately then when Ruyal Mail failed to deliver on time Frazer organised replacements that arrived promptly. Then when EE messe... See more
Company replied
Just moved over to IQ mobile as they use EE and the signal / 4/5G coverage I’d been getting with Vodafone wasn’t great round here. Really good price on sim only deal and great support during t... See more
Company replied
I was with IQ mobile for years, never a problem and great people to deal with, highly recommended.
Company replied
Company details
Written by the company
We're a an independent provider focused on offering high levels of service and great value mobile phone services designed specifically for you and your family. Inclusive EU Roaming: No extra holiday charges, throttles or limits Personal Prompt Service Monthly Rolling Agreements Great 5G Coverage on the UK's fastest network with widest coverage. Unlimited UK Calls, Texts and Data with 4G (VoLTE) and Wifi Calling
Contact info
Unit 1.01, 2 Foundry Lane, Newark Works, BA2 3DZ, Bath, United Kingdom
- 01225588101
- help@helloiq.uk
- helloiq.co.uk
4.6
Excellent
82 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Just outstanding!!
I moved from O2 due to poor customer service and worse mobile service. I did a bit of market research and settled on IQ mobile, which turned out to be an excellent choice. From the very beginning their customer service and support has been outstanding, my eSIM package is unbelievable value for money and I’m now getting full 5G coverage instead of the intermittent 4 G I’d become used to. Highly recommended!
27 January 2025
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us so long to reply!
It’s brilliant to hear that making the switch to IQ Mobile proved to be such a good choice – from the eSIM and value for money through to the improved 5G coverage.
“Outstanding” customer service is exactly what our team strives for, so that’s an amazing compliment to receive. 😊
Thank you for putting your trust in IQ Mobile and for the recommendation!
The IQ Mobile Team
Fantastic customer service and product
We did a lot of research on mobile wifi before going ahead with IQ and there were lots of reviews about how good their customer service is. It is second to none! They are so responsive - Frazer has helped me over the last six months with keeping online whilst in different countries and I cannot believe how detailed they are. Frazer even phoned me directly to let me know I still had data to use before buying another bolt on. Its a brilliant option, you won't regret it.
22 January 2025
Unprompted review
Reply from IQ Mobile Limited
Hi,
What an incredible review – thank you, and apologies it’s taken me so long to reply!
It’s been an absolute pleasure helping you stay connected on your travels. I especially love that you remembered the call about using your remaining data before buying more – looking after our customers is far more important to us than simply selling another bolt-on!
“Second to none” is an amazing compliment and genuinely means a lot.
Thank you for putting your trust in IQ Mobile and for such a fantastic recommendation.
Frazer
IQ Mobile
Simple and Easy.
Great price, clear easy to use website, nothing too fancy. eSIM easy to set up. Had an issue with data, which was solved within a few minutes via WhatsApp. Straight answer from a helpful human, no chat bot! Fully Recommend
15 November 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
“Straight answer from a helpful human, no chatbot” made us smile. 😄 Keeping things simple and providing genuinely helpful, personal support has always been really important to us.
Great to hear the eSIM setup was straightforward too, and that we had your data issue sorted within minutes.
Thank you for the recommendation and for choosing IQ Mobile!
The IQ Mobile Team
This company and communication skills…
This company and communication skills exceeded my expectations, always helpful and friendly.
Awesome help and support throughout on WhatsApp messages with help from Peter and Frazer,a massive thank you for your help and support throughout.
Excellent service from a company that leads by example.... other companies take note!!!!
10 November 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us so long to reply!
“Leads by example” is an incredible compliment and one that Peter, Frazer and the whole team are very proud to receive.
We’ve always believed that good communication and genuinely helpful, friendly support can make a huge difference – especially when technology decides not to cooperate! 😄
Thank you for your kind words, your support and for choosing IQ Mobile.
The IQ Mobile Team
litterally the best customer service i…
litterally the best customer service i have come across from a tech firm . could not recommend enough
25 October 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What an amazing compliment – thank you, and apologies it’s taken us so long to reply!
“The best customer service I’ve come across from a tech firm” is something our small team is incredibly proud to hear. 😊
Thank you for the recommendation and for choosing IQ Mobile – it genuinely means a lot to us!
The IQ Mobile Team
75% reduction in EU data allowance
Bought annual sub for 100GB top-ups in Europe. Upon first use all was working great and would have given 5 stars but whilst away IQ changed the terms and reduced this to 25 GB.
Already have a better priced UK SIM package we use so feel this has been mis-sold. Like others, would not have bought if we had known they could not honour the terms offered when purchased the 12 month sub.
1 October 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Firstly, apologies for the very delayed response to your review.
We completely understand why the change from 100GB to a 25GB roaming Fair Use allowance was disappointing, particularly when the service had otherwise worked well for you.
The change was made to our roaming Fair Use Policy rather than the underlying UK data allowance, but we appreciate that for customers who purchased specifically for extended European travel, this was an important distinction.
The 25GB roaming Fair Use allowance remains in place today, and we’ve worked to make our roaming terms and allowances as clear as possible before purchase.
Thank you for taking the time to share your feedback.
The IQ Mobile Team
No good, find another company
No good, find another company.
Used last year paid £20 for the yearly SIM usage and a further £20 for a month of data - 100GB, it worked well so purchased this year to work while travelling europe. Paid an additional £20 for the annual SIM usage and £20 for first moths data, connection has been very poor this year everywhere and when showing full reception the speeds have not been anywhere near advertised, been struggling to load email, contacted company but 2 weeks later and heard nothing. Got an email today explaining that the 100gb is being cut to 25gb before my agreed data bundle even expires. I'll be submitting a claim for a refund. There are other companies that offer a far better service, avoid this one!
24 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Firstly, apologies for the very delayed response to your review.
We’re sorry the service didn’t meet your expectations on your second trip. As a roaming product, connectivity and speeds can vary considerably between countries, locations and the available local network.
The 25GB roaming allowance forms part of our Fair Use Policy and remains in place today. We appreciate that this change was frustrating, particularly as you’d previously been able to use a larger allowance.
We’re also sorry you felt you didn’t receive a timely response from us. Our support isn’t advertised as a 24/7 service, but we always aim to respond as quickly as possible during our operating hours.
Thank you for the feedback.
The IQ Mobile Team
Very disappointed
Very disappointed - only just bought the SIM and they have now reduced the roaming allowance to 25GB from 100GB. In my view, as there is an annual fee, the terms should remain until renewal. If I had known this would happen, I would have gone with another provider.
22 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Firstly, apologies for the very delayed response to your review.
We completely understand your disappointment, particularly having purchased the SIM based on the roaming allowance available at the time. Unfortunately, roaming allowances and fair-use policies can change as the underlying network and wholesale terms change, but we appreciate that doesn’t make it any less frustrating when you’ve recently purchased.
We’ve continued to develop and improve our roaming products since your review, and we genuinely appreciate you taking the time to share your feedback.
The IQ Mobile Team
This sim card works very well for us…
This sim card works very well for us when travelling in France. We managed to stream uk content and surf easily. Well supported by the UK team just needs an easy way to see usage and renewal. Overall excellent
12 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the excellent review – and apologies it’s taken us so long to reply!
It’s great to hear IQ Mobile kept you connected and streaming while travelling in France, and that our team was there when you needed us.
You also made a very fair point about seeing usage and managing renewals. Since your review, we’ve launched our mobile app and improved self-service portal, giving customers much easier access to exactly that information.
You asked, we listened! 😊
Thank you for choosing IQ Mobile.
The IQ Mobile Team
Really good
I'm getting superb service from this company. Their customer service guys are friendly and very helpful. I've used my phone and my data Sim in France, Spain and Portugal as well as in the UK. I also bought a ZTE wifi/power pack. That's good too.
10 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
It’s great to hear both your mobile and data SIMs kept you connected across the UK, France, Spain and Portugal – and that the ZTE router did the job too!
We’re especially pleased you’ve found our team friendly and helpful. That personal support is something we’ve always been proud of.
Thanks again for choosing IQ Mobile and taking us along on your travels! 😊
The IQ Mobile Team
I should have switched to IQ Mobile earlier
I should have done the change earlier! Switching to IQ mobile was the best decision, great network, great coverage and great customer support. The onboarding was quick and easy.
The Operations Manager is very patient and walks you through all the details several times if needed. Very helpful ;)
5 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken me so long to reply!
“I should have switched earlier” is always great to hear. I’m really pleased you found the onboarding quick and easy and have been happy with the network, coverage and support since joining us.
And I’m always happy to go through things several times if needed – getting everything right is far more important than rushing through it! 😄
Thank you for choosing IQ Mobile and for the lovely feedback.
Frazer
IQ Mobile
excellent service
The service I received from this company was excellent I would highly recommend this company.
4 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
We’re delighted you had such a positive experience with us. A recommendation is one of the best compliments we can receive, so we really appreciate you taking the time to leave one.
Thank you for choosing IQ Mobile!
The IQ Mobile Team
Simply perfect!!!
Moved over from the abortion that is O2 on word of mouth and man oh man these guys are simply wonderful. From the very simplified onboarding process to bundle picking, and then direct debit sign up every part has been so easy to understand. Thanks to Frazer and Peter for their expert knowledge and kindness in making me feel not just like a customer but one of the family!!!
12 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What an incredible review – thank you, and apologies it’s taken us so long to reply!
Making things simple is exactly what we aim for, but the fact that Frazer and Peter made you feel “one of the family” is probably the biggest compliment you could give us.
We may be a small team, but that personal approach is something we never want to lose as we grow.
Thank you for putting your trust in IQ Mobile – we’re very glad to have you with us! 😊
The IQ Mobile Team
Excellent customer service particularly…
Excellent customer service particularly from Peter
Issues sorted very promptly , efficiently and couldn't be more helpful
Would definitely recommend
3 September 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies it’s taken us so long to reply!
We’re delighted Peter was able to get everything sorted promptly and make the experience a positive one. Friendly, knowledgeable and helpful support is exactly what we aim for.
We’ll make sure Peter gets the recognition – albeit nearly two years late! 😄
Thank you for the recommendation and for choosing IQ Mobile.
The IQ Mobile Team
Forget the Rest Use the best .iQ mobi.I was
Can't thank iQ mobile enough.Especially Frazer.
I was having big problems for over a month trying to connect my ZTE Router to my Avtex tv in my campervan. I didn't know you may have to Set up a APN .I was told by my provider at the time that the sim card was activated .But it wasn't set up to an compatible APN .And my previous provider didn't know how to do it .So a change my provider to iQ .And within 5 minutes I'm connected. So go with iQ mobile if like me your not savvy with computer's. They know what their doing and they are at the end of a phone call or What's App.
William
29 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi William,
What a fantastic review – thank you, and apologies it’s taken me so long to reply!
After struggling for over a month, getting you connected within five minutes must have been a relief! Router and APN settings can be surprisingly tricky, so I’m really pleased I could get everything talking to each other and get you online.
“Forget the rest, use the best” – we might have to borrow that one! 😄
Thank you for your incredibly kind words and for putting your trust in IQ Mobile.
Frazer
IQ Mobile
Customer service 2nd to none
Customer service 2nd to none! Every question answered succinctly and accurately then when Ruyal Mail failed to deliver on time Frazer organised replacements that arrived promptly. Then when EE messed up the porting he got it escalated and fixed. Off to Europe at the weekend and look forward to using it properly confident that if we gave a problem the customer service is there to help us out.
28 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken me so long to reply!
It sounds like we had a few hurdles to overcome between Royal Mail and the number port, but I’m really pleased we managed to get everything sorted and leave you confident for your travels.
“Customer service second to none” is an incredible compliment and genuinely means a lot to me and the team.
I hope the European trip went brilliantly and everything behaved itself once you got there! 😊
Frazer
IQ Mobile
traveled all over France in our…
traveled all over France in our motorhome good connection every time
off to spain in the winter so looking forward to using IQ MOBILE
22 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the great review – and apologies it’s taken us so long to reply!
It’s fantastic to hear IQ Mobile kept you connected throughout your motorhome travels around France.
We hope the winter trip to Spain went just as smoothly – and that IQ Mobile has joined you on plenty more adventures since! 😊
Thanks for choosing us.
The IQ Mobile Team
Purchased a sim card
Purchased a sim card, but Royal Mail lost it. Emailed them, and Frazer contacted me back within a few minutes. He organised a new one to be sent out, and it was delivered the next day. Would say that was fantastic customer service, Frazer is a great asset to your company. Thanks.
21 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken me so long to reply!
Royal Mail may have tried to derail things, but I’m really pleased we managed to get a replacement SIM out to you the very next day. 😄
Thank you especially for your kind words about me personally – they’re genuinely appreciated and it was a pleasure to help.
Thanks again for choosing IQ Mobile!
Frazer
IQ Mobile
IQ mobile
We purchased a data only Sim for our Motorhome prior to going on holiday to Europe. As clueless pensioners we were given a lot of help from Frazer. He was very kind and patient and talked us through the installation process on our Router. Frazer is very knowledgeable and an asset to the company and we would not hesitate recommending IQ mobile. With grateful thanks.
15 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What an incredibly kind review – thank you, and apologies it’s taken me so long to reply!
It was an absolute pleasure helping you get everything set up for your travels. Router settings aren’t always the most user-friendly things in the world, so I’m really pleased we managed to get you up and running.
Your comments about me personally are genuinely appreciated – “an asset to the company” is a lovely compliment to receive!
Thank you for putting your trust in IQ Mobile and for the recommendation.
Frazer
IQ Mobile
Don't think twice they are brilliant
The best customer service when setting up and so quick and easy. Since using the eSim at no point have I been frustrated by slow internet and I'm sat here on a remote Scottish Island and I am the only one of our party with good reception. Would recommend all day long
15 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us so long to reply!
Being the only one with good reception on a remote Scottish island is certainly a pretty good test! 😄 We’re delighted the eSIM worked so well for you and that getting everything set up was quick and easy.
“The best customer service” and “would recommend all day long” – we couldn’t ask for much more than that!
Thank you for choosing IQ Mobile.
The IQ Mobile Team
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