First experience using own router and SIM card in France and we cannot thank Frazer enough for being so very patient with our continued pestering of him !!! Oldies with no idea and he was lovely - cal... See more
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Customer service 2nd to none! Every question answered succinctly and accurately then when Ruyal Mail failed to deliver on time Frazer organised replacements that arrived promptly. Then when EE messe... See more
Company replied
Just moved over to IQ mobile as they use EE and the signal / 4/5G coverage I’d been getting with Vodafone wasn’t great round here. Really good price on sim only deal and great support during t... See more
Company replied
I was with IQ mobile for years, never a problem and great people to deal with, highly recommended.
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Company details
Written by the company
We're a an independent provider focused on offering high levels of service and great value mobile phone services designed specifically for you and your family. Inclusive EU Roaming: No extra holiday charges, throttles or limits Personal Prompt Service Monthly Rolling Agreements Great 5G Coverage on the UK's fastest network with widest coverage. Unlimited UK Calls, Texts and Data with 4G (VoLTE) and Wifi Calling
Contact info
Unit 1.01, 2 Foundry Lane, Newark Works, BA2 3DZ, Bath, United Kingdom
- 01225588101
- help@helloiq.uk
- helloiq.co.uk
4.6
Excellent
82 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fabulous company to use
Fabulous company to use, super helpful at all times and very good value packages. I have contacted them direct several times over the last few months whilst travelling and the support has been exceptional! Couldn’t recommend them more for roaming data for travelling - thanks for your help and great data packages :)
31 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a lovely review – thank you, and apologies it’s taken us so long to reply!
It’s fantastic to hear the service kept you connected on your travels and, particularly, that our team was there whenever you needed a little help along the way.
Exceptional support, good value and happy travellers – that’s exactly what we aim for! 😊
Thank you for the recommendation and for choosing IQ Mobile.
The IQ Mobile Team
Sets the bar high
Caring. knowlegable
Friendly. Brilliant value. Perfection
A like the Tina Turner song
" Simply the Best "
28 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Well, being compared to Tina Turner is setting the bar pretty high! 😄
Thank you for such a fantastic review – and apologies it’s taken us so long to reply.
Caring, knowledgeable, friendly and great value are exactly the things we want IQ Mobile to be known for, so this genuinely means a lot to our team.
We’ll happily take “Simply the Best” – thank you! 😊
The IQ Mobile Team
A pleasure to deal with IQGo
A pleasure to deal with IQGo. Frazer has gone way beyond what would normally be expected when I lost a SIM card.
28 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies it’s taken me so long to reply!
Losing a SIM is never ideal, especially when you’re relying on it while travelling, so I’m really pleased I was able to help get things sorted.
Going that little bit further for our customers has always been important to us, so your comments genuinely mean a lot.
Thanks again for choosing IQ Go!
Frazer
IQ Mobile
Outstanding Customer support / service!!
This is the 2nd review that I have written because they absolutely deserve 5*!! Last time was for my new sim, this time it is for the absolute 2nd to none support I have now had!!
I am currently in Norway and I was having trouble with my Mifi. I have 3 device connections to the Mifi but only my Iphone would have connection to the internet via the Sim.
After wattsapp to Frazer at 10:30pm I was surprised that I got an immediate response at that time!! We tried several things but needed to wait for the absolute tech guru Peter to investigate it the next morning!! It appears it wasn’t a Sim issue but my Mifi… After some to and fro’s we managed to find a work around and now all devices are connected to Internet!!
I now believe that this is a Mifi router problem which I will investigate when I get home in 2 months as I will do a firmware update just in case!! I do not want to do it now as I don’t want to be without internet in Norway!!
Although not their product fault they were more than willing to assist me in my time of need!! I 👏🏼👏🏼👏🏼 you!!!
Have no affiliation to IQ other than being an extremely thankful customer!! Thanks again Frazer and Peter for your patience!!
23 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
A second 5-star review – we really couldn’t ask for more! Thank you, and apologies it’s taken me considerably longer to respond this time! 😄
I remember we had quite the troubleshooting session with your MiFi in Norway! Even though it turned out not to be an issue with the SIM, getting you connected was the important bit – especially when you were relying on it while travelling.
I’ll also make sure Peter knows his official title is now “Absolute Tech Guru” – I’m sure he’ll be delighted! 😂
Thank you again for taking the time to leave another review and for your incredibly kind words about both of us. It genuinely means a lot.
Frazer
IQ Mobile
IQ Go, a superb product, and a perfect solution for Motorhomes and Caravans
We were planning an 8 week round trip to Croatia in our Motorhome and wanted a reliable sim card, primarily for our sat nav, but also as a supplement to the meager EU allowance my phone provider gave me.
After a lot of research I stumbled upon IQ Mobile. They offer a sim, IQ Go, specifically aimed at Motorhomes and Caravans. It's just £20 a year for the sim, then you top up and activate it, as and when you need it. There are various data options - I paid £20 for 100GB for 30 days (unlimited).
So far we've camped in the mountains and between the mountains and never not had a signal. The sim is in an old phone which we use as a hotspot for the sat nav, 2 mobiles, an Ipad, a laptop and a firestick. I've streamed 5 football matches and a movie, and I'm still within the 100GB limit.
As the month is nearly up, I've just paid for another 100GB to be activated when my current one expires.
Best of all is their customer service. I've asked several questions via Whatsapp (Frazer) and had a satisfactory reply within minutes.
I'm not affiliated with them in any way, just very impressed with their product and customer service.
22 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What an amazing review – thank you, and apologies it’s taken me so long to reply!
It’s fantastic to hear how well IQ Go worked on your trip to Croatia, especially with everything you had connected to it along the way. Sat nav, phones, iPad, laptop, Firestick and five football matches – you certainly gave it a proper road test! 😄
Thank you also for your kind words about the support you received from me. IQ Go was designed to give motorhome and caravan travellers a simple, flexible way to stay connected, so reading experiences like yours is incredibly rewarding.
I hope you had a fantastic trip and that IQ Go has joined you on plenty more adventures since!
Frazer
IQ Mobile
Great service!
Great service which in this day and age is hard to come by! Very quick response to technical queries and changing my existing number over. Have been with a couple of the bigger companies and found calling them very frustrating indeed. IQ has a no nonsense approach to roaming with no hidden catches, I have been using it in 3 different countries in Europe and the internet has been excellent. I would also rather give my money to a smaller, well deserving company. Fully recommended.
21 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us so long to reply!
As a smaller company, this really means a lot to us. We’ve always tried to keep things simple, be easy to reach and provide the kind of personal service that can sometimes get lost with the bigger networks.
It’s brilliant to hear everything from moving your number to roaming across Europe went smoothly – and even better that you’d choose to support a smaller company like ours.
Thank you for the recommendation and for choosing IQ Mobile!
The IQ Mobile Team
Works a treat!
Great service right from the outset. I had an initial problem setting up my Mifi and Frazer patiently talked me through it via WhatsApp.
I have travelled all around France and it has worked a treat. In the evenings we have been able to get ITVx and BBC iPlayer, Prime Video, Apple TV and Netflix. Adding a bolt on was really easy.
20 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken me so long to reply!
Really pleased I could help get the MiFi up and running, and even better to hear it kept you connected throughout your travels around France.
It sounds like you certainly put the data through its paces with that streaming line-up! 😄 Great to hear adding extra data was straightforward too.
Thanks again for choosing IQ Mobile and for taking the time to recommend us.
Frazer
IQ Mobile
Outstanding customer service
Title: Exceptional Customer Service from Frazer
I had an issue with my SIM card not connecting to the internet while in France. Frazer assisted me via WhatsApp, quickly identifying the problem as a router issue. He patiently guided me through troubleshooting for hours until everything worked perfectly. His dedication and expertise were outstanding. Highly recommend!
17 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken me so long to reply!
I remember a few particularly stubborn router setups in France, and I’m really pleased we managed to get yours working in the end. Sometimes these things just need a little persistence!
Thank you especially for your kind words about the support you received. Providing that personal help when something isn’t working is something we’ve always cared about at IQ Mobile.
I really appreciate the recommendation and hope you’ve had trouble-free travels since!
Frazer
IQ Mobile
A very friendly and helpful company
A very friendly and helpful company. Their SIM cards are excellent value for money and very easy to use, but if you do have a problem, a simple phone call brings you all the help and information that you need.
17 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies it’s taken us so long to reply!
Great value, easy to use and friendly help when you need it – that’s exactly the experience we want our customers to have.
We really appreciate you taking the time to share your experience and hope we’ve continued to live up to it!
The IQ Mobile Team
Brilliant!
I have used IQ GO in my campervan both in the UK and in France, excellent performance, the perfect solution. I must also say that the personal support service via WhatsApp from IQ is quick, extremely courteous and spot on - helping me make the most of my data packages. Thoroughly recommend.
16 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the brilliant review – and apologies it’s taken us so long to reply!
It’s great to hear IQ Go proved to be the perfect solution for your campervan travels in both the UK and France.
We’re particularly pleased you highlighted our WhatsApp support. We’ve always wanted to combine a flexible mobile service with genuinely helpful, personal support when customers need it.
Thank you for the recommendation, and we hope IQ Go has accompanied you on plenty more adventures since!
The IQ Mobile Team
Always friendly and helpful
Always friendly and helpful. Excellent service, very happy to recommend.
15 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies it’s taken us so long to reply!
Friendly and helpful is exactly what we aim for, so it’s fantastic to hear that reflected in your experience with us.
Thank you for your support and recommendation – it really is appreciated!
The IQ Mobile Team
Reply from IQ Mobile Limited
Hi,
Thank you for the great review – and apologies it’s taken us so long to say so!
We really appreciate the recommendation and are delighted you had a great experience with IQ Mobile.
Thanks for choosing us!
The IQ Mobile Team
What a Fantastic Organisation!
What a fantastic organisation. We have received an excellent service from them right from the start when we initially set up the mobile WiFi and then afterwards when contacting them for any further advice. Help is always at hand should it be needed and Fraser is very quick to respond. We genuinely wish this company every success in the future with the products and services they provide.
15 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What an incredibly kind review – thank you, and apologies it’s taken me so long to reply!
It was an absolute pleasure helping you get everything set up, and I’m really pleased to hear you’ve continued to have a great experience with us.
Your comments about IQ Mobile and your wishes for our future success genuinely mean a lot. We’ve grown and changed considerably since you left this review, but providing friendly, personal support remains just as important to us.
Thank you again for your support and such a lovely review.
Frazer
IQ Mobile
Once Again Perfect Service
Having recently used IQ Mobile for IQ GO, I had no hesitation in switching my phone contacts to them for my phone and my wife.
Everything I ask and do with them has been first class. When you send a message to IQ Mobile on a Sunny evening, you don’t expect a reply. However 10 minutes later, I had the answer to my question. How good is that!!
If you’re looking for a company that gives an amazing service, try giving these guys a go!
15 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us considerably longer than 10 minutes to reply to this one! 😄
It’s brilliant to hear that after using IQ Go, you trusted us enough to move both your and your wife’s mobile services over too.
We’ve always tried to offer the kind of personal, responsive service we’d want to receive ourselves, so comments like this genuinely mean a lot to our small team.
Thank you for your continued support and for recommending IQ Mobile!
The IQ Mobile Team
I was having problems setting up my…
I was having problems setting up my campervan router with the IQ sim.Frazer at IQ had tried,patiently,to guide me through the procedure over the phone but in the end I visited the IQ office in Bath and Frazer sorted my router and set it all up ready to roll.Fantastic service.I would highly recommend them.
10 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you so much for the lovely review – and apologies it’s taken me a couple of years to reply to it!
I remember helping with a fair few campervan routers, and sometimes they simply refuse to cooperate until you get them in front of you!
Really pleased we managed to get everything set up and ready for your travels. Thank you for making the trip to see us in Bath, and especially for the recommendation.
All the best,
Frazer
IQ Mobile
GREAT CUSTOMER SERVICE
My first experience with IQ was setting up my up Wi-Fi in the campervan I was very nervous after a bad experience with another supplier left me out of pocket with no internet connection and very poor customer service!
I need not have worried I purchased an IQ Go data only sim with a 100gb for 30 days £20 You can hop on and out as and when you want to use in the UK and Europe I was guided through the process all the way by a very patient young man on the WhatsApp Customer Service. It has worked without any problems both here and abroad ( I could even watch English TV on my iPad as there was no need for a separate VPN)
I transferred my husband’s mobile phone too and he has 30g of roaming a month, messages and phone calls for £15 per month!
I am now transferring my mobile phone with the same package - think that says it all!
If you’re thinking of a new supplier or transferring from your present one don’t be nervous you’ll be in good hands with IQ
8 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a wonderful review – thank you, and apologies it’s taken us so long to reply!
We’re especially pleased that we could give you some confidence after your previous experience. Getting connected in a campervan shouldn’t be stressful, and it’s great to hear our team guided you through everything and kept you connected both in the UK and abroad.
Going from trying one IQ Go SIM to moving both your husband’s mobile and your own over to us really does say it all! 😊
Thank you for putting your trust in IQ Mobile and for such a fantastic recommendation.
The IQ Mobile Team
Excellent data sim
Excellent data sim, good coverage, user friendly easy setup, very good price.
Excellent prompt efficient customer service when I had a query. No hesitation in recommending IQ.
8 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
We’re delighted to hear you found the SIM easy to set up, had good coverage and, most importantly, received prompt help from our team when you needed it.
A recommendation is one of the best compliments we can receive, so thank you for choosing IQ Mobile and for taking the time to share your experience.
The IQ Mobile Team
We need a data only sim for EU roaming…
We need a data only sim for EU roaming in our motorhome, have tried a few with mixed results. Decided last year to try IQ. Have to say where ever we have been including some rural parts of France even at our cottage which is in a dip right out in the sticks the signal has always been good even when streaming. We use a Huawei E5885Ls-93a with as stated a data only sim. We subscribe to IQ GO which suits us perfectly, we have the card or sim which is £20 for a year. They also do calls text and data sims,
Then buy data as and when we require it. The advantage we find is as neither of us is particularly mobile and we like to go away out of season we use the tv a lot as well as my IPad and 2 smart phones. This winter we hope to find our way down to Portugal where we will be outside of the Astra 2 footprint so a fair amount of data will be needed. The advantage of IQ although the EU roaming is limited to three months in any one year you can simply just add on more data. I rarely write reviews and have no connection with this company but can only say for us customer service has always be excellent with prompt helpful replies especially as I am not the best at all this sort of stuff
7 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us rather a long time to reply!
It’s brilliant to hear how well IQ Go has worked for you, particularly in some of the more rural parts of France. Motorhome travel is exactly the kind of flexible use we had in mind for the service – buy the data when you need it, and keep connected to everything from the TV to the phones and iPad while you’re away.
We especially appreciate your comments about our customer service. We know mobile technology can sometimes be confusing, so providing friendly, helpful support when it’s needed is really important to us.
We hope Portugal went well too! 🇵🇹
Thanks again for taking the time to leave such a detailed review.
The IQ Mobile Team
It was ok for the first 3 months
It was ok for the first 3 months, after that I started having problems with incoming calls (which were hitting straight voicemail) and after almost 2 weeks of messages with support back and forth, I decided to move to a different network. Some of the advices were literally ridiculous (like asking to use 4G instead of 5G even if signal was good on both). I lost faith in that network. Additionally, wasn’t receiving any notification that I have new messages on voicemail, and when I reported that to support via WhatsApp, I’ve been totally ignored.
I give 3 stars for internet speed which was good, if not that I would live 1 star here.
Coverage: 4/5
Internet speed: 5/5
Customer service responsiveness: 4/5
Calls: 1/5
12 January 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Firstly, apologies for the very delayed response to your review.
We’re pleased the coverage and data performance were good, but clearly the issues with incoming calls and voicemail notifications significantly affected your overall experience.
Our team worked through a number of troubleshooting steps, including testing different network modes, but we appreciate that after two weeks without a satisfactory resolution, you ultimately lost confidence in the service.
We’re also sorry your final WhatsApp message appeared to go unanswered. We’ve made significant improvements to both our systems and customer self-service since your review.
Thank you for the detailed and balanced feedback.
The IQ Mobile Team
Great service from Peter
Great service from Peter, we were heading on holiday on the afternoon of a next day delivery, so he installed the SIM and configured it all for EU roaming so it worked out the box. He also chased the courier to make sure it arrived. Personal service - fantastic!
23 May 2023
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
This is exactly the kind of personal service we pride ourselves on. We’re delighted Peter was able to get everything configured, chase down the delivery and make sure you were ready to go before your holiday.
We’ll make sure he gets the credit – even if it is a little overdue! 😊
Thanks again for choosing IQ Mobile.
The IQ Mobile Team
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